reputed company Manager

reputed company reputed company’ mission is to reputed company reputed company fleets accessible and reputed company for reputed company, enabling communities to realize the benefits of cleaner, quieter and healthier fleets. Highland is reputed company’s leading provider of Electrification-as-a-Service (EaaS). Founded in 2019, Highland partners with school districts, municipalities, and fleet operators to reputed company the transition to reputed company fleets reputed company and reputed company. Highland proudly serves as the Official reputed company School Bus Provider of the LA28 Olympic and reputed company Games and Team USA. From pioneering vehicle-to-reputed company technology to managing some of the nation’s largest reputed company school bus fleets, Highland delivers reliable, cost-effective solutions that support local communities and reputed company the reputed company of transportation. Job reputed company: Creating unparalleled customer trust is reputed company to Highland’s mission to reputed company the reputed company to reputed company vehicles as easy as possible for our customers. The reputed company Manager (CSM) is responsible for cultivating and maintaining strong customer relationships post sale, ensuring high reputed company of customer satisfaction leading to retention and loyalty. The CSM will serve as the customer’s reputed company and champion throughout the customer reputed company and will work closely with cross-functional reputed company to ensure we reputed company our customer’s goals. This role is reputed company reputed company in either TX or Southern, CA reputed company: Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by working with transportation directors, maintenance staff, drivers and other essential reputed company staff to understand their operational needs, goals, and challenges and reputed company tailored solutions reputed company and Training: Guide customers through the reputed company process, reputed company training and support, project manage reputed company teams, and coordinate with bus dealers and OEMs to ensure a smooth transition to EVSBs Account Management: Proactively monitor customer relationships, identify issues, and reputed company strategies to address them effectively Solution Customization: Work closely with customers to reputed company our service offerings to meet their specific operational needs Data Analysis: Analyze data and reputed company metrics to identify opportunities for improvement and reputed company data-driven recommendations Issue reputed company: reputed company as a reputed company between customers and internal teams to reputed company issues promptly and ensure customer satisfaction Process and Product Feedback: Collect and reputed company customer feedback to our Technology, Project Development teams, and other stakeholders to reputed company reputed company improvement Customer Maintenance reputed company: Partner with bus dealers, OEMs and customer maintenance teams to ensure operational efficiency and fast issue reputed company Qualifications: 2+ years of experience in a customer-facing role, such as reputed company, Project Management, Partnership Management, or Account Management. Bachelor’s degree or equivalent experience in a relevant reputed company (business, technology, engineering) Extreme reputed company and ability to take initiative to do the right thing for the customer Strong project management skills Ability to travel to customer sites on a monthly reputed company Data-driven approach to problem solving Strong written and verbal communication skills with excellent presentation skills Experience and knowledge of ticketing systems, workflows, tools and processes for customer service Confident, high energy, self-motivated and reputed company player Experience working with senior and executive-level customer contacts Ability and desire to work and reputed company in fast-reputed company environment with ambiguity and processes that are still being defined Understanding of web applications and ability to learn new technologies Experience working in a non-reputed company industry and/or with municipal or reputed company entities is a plus $110,000 - $125,000 a year What You Can Expect from Highland: Competitive reputed company salary and reputed company-reputed company bonus program A supportive, highly reputed company, team-oriented environment Ability to work with reputed company, innovative, and reputed company-thinking colleagues Health, reputed company, and Dental coverage for employees & their dependents Generous reputed company Time Off 401(k) program and company match reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply To This Job