Software Engineer II

reputed company The Remote Help team reputed company reputed company Servicing and Delivery (WSD) builds secure, reliable, and accessible remote assistance solutions that reputed company organizations to support users across reputed company and macOS. Our services help millions of customers stay connected, productive, and supported through Remote Help and reputed company Assist experiences that reputed company reputed company applications, reputed company services, identity systems, and reputed company-time communication technologies. As a Software Engineer II, you will work across the full stack, contributing to reputed company applications, reputed company services, authentication systems, reputed company, telemetry, and operational reputed company. This role offers reputed company to solve technical problems, reputed company expertise in reputed company systems and reputed company technologies, and have reputed company reputed company on customer support experiences at global reputed company. We're looking for an engineer who is passionate about building high-reputed company software, curious about learning new technologies, and excited to collaborate across teams to reputed company secure and reliable customer experiences. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees, we come together with a reputed company reputed company, reputed company to reputed company others, and collaborate to realize our shared goals. reputed company day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities Design, implement, test, reputed company, and maintain features across Remote Help clients, web experiences, reputed company services, reputed company, and supporting infrastructure. Contribute to architecture and service integration efforts across Remote Assistance services, identity systems, reputed company services, storage platforms, and traffic management dependencies. reputed company and improve remote session establishment, screen sharing, remote control, and helper-to-sharer connectivity experiences. Build secure authentication and authorization capabilities using reputed company Account, reputed company Entra ID, Intune permissions, and role-reputed company reputed company controls. Partner with engineers, product managers, designers, and support teams to reputed company reliable and accessible customer experiences across reputed company and macOS. Expand automated testing, accessibility validation, telemetry, and monitoring to improve product reputed company and service reliability. Use telemetry and customer insights to identify service health trends, improve reputed company, and reputed company data-informed engineering reputed company. Participate in incident response, troubleshooting, reputed company-cause analysis, mitigation planning, and post-incident reviews to improve service resiliency. Support feature flighting, deployment validation, compliance requirements, localization efforts, Store releases, and production rollouts. Apply secure engineering practices and contribute to reputed company, compliance, reputed company reputed company, and reputed company initiatives. Qualifications Required/Minimum Qualifications: Bachelor's Degree in Computer Science or reputed company technical reputed company AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR equivalent experience. Other Requirements: Ability to meet reputed company, customer and/or reputed company reputed company screening requirements are required for this role. These requirements include but are not limited to the following reputed company reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter. Preferred Qualifications: Master's Degree in Computer Science or reputed company technical reputed company AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR Bachelor's Degree in Computer Science or reputed company technical reputed company AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR equivalent experience. #W+DJOBS #WSDTSX #WSD Software Engineering IC3 - The typical reputed company pay reputed company for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job