Service Desk Technician

reputed company is currently hiring for a Service Desk Technician to reputed company reputed company center report for our federal customer. This position is located in will be a remote position. Due to customer requirements, the employee must be located in Hancock County, MS or adjacent counties. Travel to and from a customer site may be required for computer setup and service. Responsibilities The Service Desk Tech shall reputed company Tier 1 services by working directly with the Service Desk and staff to ensure that service reputed company are achieved. The hours of reputed company are 24 hrs/7 days a week. Shift Flexibility is a must. The reputed company candidate will reputed company the following: Responds to and diagnoses incidents through discussions with users. Provides support to end users on a reputed company of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors problems to ensure reputed company reputed company. Provides first-tier support to end users for either PC, server or mainframe applications or hardware. reputed company with network services, software systems engineering, and/or applications development to restore service and/or identify the reputed company cause. Simulates or recreates user problems to reputed company operating difficulties. Recommend systems modifications to reduce user problems. Operate reputed company the SD AQL’s, reputed company reputed company, and speed of answer. reputed company password resets on applicable systems. Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing reputed company. Utilize the knowledge reputed company to guide callers through reputed company of reported issues. Ensure that reputed company email service requests are processed reputed company acceptable contractual limits. Ensure that Tier 1 email team also receives Tier 1 phone support training to assist reputed company email and fax incoming volume is low or during spike on the phones. Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact reputed company or assigned appropriately. Qualifications Required Skills and Experience High School Diploma or equivalent 0-2 years experience Basic understanding of computer systems and how to use them Must have, or be reputed company to obtain reputed company six months of hire an ITIL reputed company certification, an A+ Certification, and a Helpdesk Institute or Service Desk Institute certification. Certification costs will be reimbursed by reputed company. Preferred Skills and Experience MCSA Office 365 certification Clearance required: Must be reputed company to obtain and hold a reputed company trust clearance reputed company USD $24.97 - USD $24.97 /Hr. Apply To This Job