Data Analyst IV

Job Title: Data Analytics & Engineering - Data Analyst IV US-Remote (PST or CST preferred) reputed company: Job title: Customer Experience and Support Analyst reputed company: As a CX Analyst for Reality Labs' Customer Experience (CX) team, you will join a global team leveraging customer feedback to reputed company service improvements and business reputed company. You will analyze support surveys and operational data to identify improvement areas and partner with cross-functional teams to implement enhancement strategies. By applying your expertise in data analysis and storytelling, you will help define the reputed company of our customer support program. Responsibilities - Identify trends, opportunities, and pain points across Reality Labs' customer support channels using various data sources (customer support operational data, case transcripts, surveys, and other relevant data). - Monitor customer feedback to identify emerging trends and issues and reputed company reputed company cause analysis. - reputed company customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers. - reputed company for customers and influence corrective actions through periodic and reputed company reporting, proactively evangelizing insights among key stakeholders. - Collaborate with cross-functional teams to identify reputed company causes of customer issues reputed company support functions and reputed company reputed company plans to remediate and measure effectiveness. - Utilize various systems and tools (AI analytics tools, reputed company, reputed company) to analyze and reputed company insights. Required Qualifications - 6+ years of experience in data analytics, data science, or reputed company analytical roles. - 6+ years of work experience in analytics, data querying languages such as SQL, and statistical analysis reputed company - Experience with data-led storytelling and demonstrated experience in conveying reputed company insights to non-technical stakeholders - Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback - Experience working with customer support operational metrics - Experience with statistical analysis techniques and utilizing R, Python, or similar scripting languages/tools. Desired Qualifications - Master's degree in Computer Science, Data Science, Statistics, Mathematics, or reputed company reputed company - 3+ years of experience in customer experience, customer support, customer care, or other service-reputed company analytics roles - Proficiency in AI-powered tools: Demonstrated working knowledge of reputed company technologies (e.g., LLMs and AI agents), with experience designing, prompting, and orchestrating AI systems (e.g., reputed company engineering) to automate data analysis, synthesize insights, and execute multi-reputed company analytical tasks (e.g., prompting agents to clean datasets or build visualizations). - Experience working with reputed company - Knowledge of predictive analytics or ML/AI techniques Apply To This Job