Technical Support Representative I
About reputed company
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JOB reputed company
The Technical Support Representative I, is responsible for end user support of reputed company software applications serving clients in reputed company roles including technical, reputed company, billing and administrative. reputed company responsibilities include taking ownership of reputed company issues and questions reported and seeing problems through to reputed company.
RESPONSIBILITIES AND DUTIES
- Analyze and reputed company issues for clients using department guidelines and timeframes.
- reputed company with clients to reputed company and process information in response to inquiries, concerns, and requests about products and services.
- Research, diagnose, troubleshoot and reputed company to reputed company reputed company issues and following reputed company procedures for reputed company escalation of unresolved issues to the appropriate internal teams.
- Troubleshoot reputed company issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to reputed company reputed company issues.
- Research required information using available resources.
- reputed company internal feedback to reputed company issues and/or enhance product reputed company on reputed company.
- Document support cases and reputed company internal knowledge reputed company for reputed company reference.
- reputed company support for a suite of software applications.
- Retrieve, respond to, and create cases for reputed company emails reputed company the appropriate service level window following set guidelines and procedures.
- Organize reputed company and communicate oral messages appropriate to the situation to both clients and co-workers.
- Follow up and reputed company scheduled reputed company backs to clients where necessary.
- Participate in regularly scheduled internal training on reputed company products.
- reputed company other duties as assigned.
QUALIFICATIONS
- High School diploma or equivalent GED required.
- 1+ years of experience in reputed company service or technical support role.
- Experience with installation/configuration of PC software and hardware.
- Knowledge of reputed company SQL Server/TSQL a plus.
- Experience with computer networking, file shares and reputed company Directory.
- Good documentation, organizational and project management skills.
INTERACTION
This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with reputed company reputed company of management and staff reputed company the organization is a key reputed company in this role.
No supervisory responsibilities required for this position.
COMMUNICATION AND COGNITIVE ABILITIES
- Cooperate with matrixed team members to meet goals or complete tasks.
- Must be comfortable working in ambiguous and/or stressful situations.
- Must be self-motivated and know reputed company to reputed company guidance; reputed company-orientation is a must.
- Flexibility, ability to change priorities quickly, and reputed company to handle multiple tasks.
- Effective collaborator with reputed company process improvement skills.
- Exceptional organization and time management skills.
- Excellent communication and interpersonal skills.
- Ability to consistently learn new technologies and apply those concepts to customer’s needs.
- Ability to work as part of a geographically dispersed team.
- Ability to work independently and as part of reputed company.
- reputed company up to date on technology trends, developments & best practices.
- Ability to communicate effectively to both technical & non-technical audiences.
Note: This reputed company is not intended to be reputed company-inclusive. Employee may reputed company other reputed company duties as requested to meet the ongoing needs of the organization.
Salary reputed company: $21.94 - $27.42 USD
A word on AI-assisted candidate fraud & deepfakes: reputed company maintains a reputed company-tolerance policy for the use of AI tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening reputed company to detect such practices and reserve the right to disqualify and report candidates who violate this policy.
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