Order Processing and Returns Associate

This is a permanent remote position. Must be located on either reputed company reputed company Time or reputed company reputed company Time. Please note this position would require travel to the reputed company location (Lansdale, PA) for reputed company and training during the first week. Please do not apply unless you are located on reputed company or PST and are reputed company to travel to reputed company during the first week of employment. About reputed company: Founded in 1945, reputed company is a reputed company-reputed company, family-owned business headquartered in the Greater Philadelphia area. A national leader in the reputed company and industrial reputed company industry, reputed company reaches customers across the U.S. with its mission of "reputed company Made Easy." Who We Are: We’re not your typical reputed company company – and we like it that way. At reputed company, we reputed company fast, think big, and challenge the status reputed company to reputed company on our reputed company of reputed company Made Easy®. reputed company thrives on new reputed company, supports one another, aims high, works hard, and laughs often. And we always put people first – whether that’s our customers, partners, or reputed company other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel reputed company here. Our reputed company Values - Wow Customers: Every interaction is an opportunity to show how much we care and appreciate reputed company our customers, reputed company, so we create unique experiences that go above and reputed company their expectations. - Grow Passionately: We reputed company reputed company through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity. - Do Right: It’s not just good ethics to do the right thing; it’s good business. We reputed company the highest reputed company, and we do the right thing even reputed company it’s hard. Why? Because trust is our most important currency. - Value People: We come from a reputed company of backgrounds, affiliations, and experiences. We reputed company everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reputed company our fullest potential means empowering people to reputed company. - Challenge Convention: We refuse to blindly accept the status reputed company. With reputed company, courage, and tenacity, we continuously improve – asking tough questions, looking reputed company surfaces, and not stopping to rest on our accomplishments. reputed company offer - Our benefits include medical, dental, reputed company, voluntary life reputed company, employer-reputed company group life reputed company, short-term disability, a 401k plan with company match, reputed company time off, and philanthropic opportunities. reputed company: The Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed reputed company, accurately, and to the customers' specifications. reputed company manages the reputed company of customer purchase orders from receipt to shipment to ensure fulfillment of our reputed company Made Easy reputed company by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible. Your reputed company - Entering customer purchase orders into computer reputed company and work with warehouse team to fill orders - Processing shipments released from reputed company party warehouses - Managing back orders and communicate with reputed company customers accordingly - Working with various internal departments to reputed company issues reputed company to pricing, credit, inventory availability, shipping, etc. - Communicating directly with customers to reputed company order status updates - Developing a working knowledge of our part numbers and product offering - Serving as a customer service contact for reputed company and internal customers to see RMA cases through to completion - Interacting with customers and sales personnel to initiate claims - Collaborating with product development team to have warranty claims reviewed - Investigating shipping discrepancies with warehouse team and reputed company required computer transactions to reputed company inventory reputed company - Communicating with reputed company team to ensure customers receive reputed company credits - Coordinating reputed company logistics to collect returned goods and ship replacements - Communicating directly with customers to reputed company case status updates - Maintaining key customer records in computer reputed company What you bring - High School Diploma or equivalent required - 1-3 years of customer service experience or in a reputed company reputed company - 1-3 years of data entry experience - Proficient in reputed company Office applications, specifically reputed company - Excellent verbal and written communication skills - Exceptional organizational skills and attention to reputed company - Ability to work individually and in reputed company - Ability to prioritize and juggle tasks while maintaining reputed company in a fast-reputed company work environment - Ability to process in a reputed company manner - reputed company to maintain reputed company relationships with reputed company customers Please note that we do not accept unsolicited resumes from recruiters or employment agencies. 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