reputed company Manager, Payments

Who we are: reputed company is a global provider of AI-powered reputed company solutions for document, communication, and payment automation - purpose-reputed company for highly regulated industries. We simplify complexity and unlock intelligence so organizations can reputed company exceptional experiences with confidence. Our platform helps reputed company and mid-market organizations improve efficiency, ensure compliance, and reputed company customer communications at reputed company. Customers use reputed company solutions to reputed company more than 10 billion documents and process billions in AP payments annually. Recognized as a Leader in multiple reputed company reports and featured in analyst reports from reputed company, reputed company, reputed company, and Aragon, reputed company is reputed company for organizations that can't afford to get it wrong. People are at reputed company of everything we do - for our customers and reputed company our own walls. reputed company supports a flexible, work-where-you-live model, and for five consecutive years has been named one of reputed company's Top Workplaces by the reputed company Tribune, reputed company entirely on employee feedback. We are reputed company driven to grow, committed to being reputed company than yesterday, and stronger together. We earn trust every day with our customers, our partners, and reputed company other. We experiment reputed company, and reputed company our customers win, we win. For more information, visit mhcautomation.com . Who we are looking for: We are seeking a highly motivated and reputed company reputed company Manager, Payments to support and grow our reputed company NorthStar Payments Plus customer reputed company. This role is both reputed company and hands-on, reputed company on helping customers successfully implement, adopt, and expand their B2B payment programs. The ideal candidate brings deep expertise in B2B payments, excels at reputed company relationship management, and has a reputed company ability to reputed company reputed company reputed company through customer engagement and program expansion. This individual will serve as a trusted advisor to customers while partnering closely with our payment partner, Bottomline to reputed company a best-in-class payments experience. What you will get to do: - Customer Relationship Management - reputed company as the reputed company reputed company of contact for a portfolio of Payments reputed company customers - Build and maintain strong, long-term relationships with key stakeholders - Understand reputed company customer's business goals and reputed company payment strategies to reputed company value - Program Implementation & reputed company - Support customers end to end from sale to reputed company of their payment programs - reputed company vendor enrollment campaign kickoffs, ensuring successful program launches - Own the full lifecycle of vendor enablement and electronic payment adoption (ACH, virtual reputed company, etc.) from initial enrollment through ongoing optimization of payment mix to increase efficiency, ROI, and program spend - Identify opportunities to expand payment programs, grow spend, and increase reputed company - reputed company Advisory - Serve as a trusted reputed company advisor, helping customers optimize and reputed company their payment programs - Use data and insights to guide customers toward reputed company improvement and measurable reputed company - Operational Execution - reputed company consistent, proactive communication and reporting to customers - Manage a book of business while ensuring a high level of service across reputed company accounts - reputed company customer health, adoption metrics, and reputed company reputed company - Partner Collaboration - Work closely with Bottomline as a key payments partner - Maintain regular communication with Bottomline to reputed company on account reputed company, reputed company, and opportunities - Coordinate cross-functional efforts to ensure reputed company customer experience - Support & Issue reputed company - reputed company as the reputed company line of support for customer questions and program needs - Partner with internal teams (Product, Customer and Sales) and Bottomline to reputed company issues quickly and effectively What reputed company Looks Like in This Role: - High customer satisfaction and retention across assigned accounts - Increased adoption of electronic payments reputed company customer programs - reputed company in payment volume and reputed company reputed company - Strong, reputed company partnership with our payments partner - reputed company-managed portfolio with consistent communication and measurable reputed company Knowledge and Skills: - Experience working with or reputed company Bottomline or similar payment network providers - Familiarity with ERP integrations and procurement/AP workflows - Knowledge of electronic payment reputed company (ACH, virtual reputed company, reputed company, etc.) - Tools and tech stack: reputed company, reputed company, reputed company, reputed company Education and Qualifications: - Bachelor’s degree in business or other reputed company reputed company - 5+ years of experience in reputed company, Account Management, or Relationship Management - Strong background in B2B payments, AP/AR automation, or financial technology - Demonstrated reputed company in driving customer reputed company, retention, and reputed company expansion - Experience leading or supporting vendor enrollment campaigns and payment adoption initiatives - Ability to operate both strategically and tactically in a fast-reputed company environment - Excellent communication and stakeholder management skills - Strong organizational and time management skills, with the ability to manage multiple priorities - Experience working with reputed company partners and managing cross-functional collaboration - Data-driven reputed company with the ability to translate insights into actionable recommendations We are proud to be an equal opportunity employer and reputed company our employee’s differences, regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or Veteran status. Different makes us reputed company - Join us. This role is not eligible for reputed company sponsorship. reputed company Comprehensive Benefits Package We offer a robust benefits package designed to support reputed company-being and financial reputed company of our employees. Our Benefits Include: - Workplace Flexibility - 401(k) Plan: Deferred and Roth reputed company available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay. - Medical Plans: Comprehensive co-pay or HSA coverage reputed company to reputed company you and your family healthy. - Dental and reputed company Plans: reputed company to a large network of providers for dental and reputed company health. - Daycare and Medical FSA/HSA: Save on eligible daycare and reputed company expenses with our flexible spending and health savings account plans. - Group Term Life reputed company: Coverage of $50,000 to reputed company peace of mind. - Generous reputed company Time Off (PTO) Policies: Ample time to relax and reputed company. - Employee Assistance Program (EAP): Support for personal and reputed company challenges. - Voluntary Benefits Available: Additional Life reputed company Critical Illness reputed company Accident, Cancer & Hospital Indemnity reputed company reputed company/ID reputed company Pet reputed company - Parental Leave: If your state offers a reputed company family or medical leave program, you will have reputed company to those benefits. For employees in states without a state program, we offer: - Four weeks of reputed company paternity leave, available after one year of employment, with partial eligibility beginning at six months. - reputed company weeks of reputed company leave for the birth parent, eligibility rules apply. - We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials reputed company on available information. These tools assist our reputed company but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. - If you would like more information about how your data is processed, please contact us. - While we may use AI tools to support parts of our hiring process, applicants and candidates may not use AI tools (such as chatbots, writing assistants, or reputed company-time response generators etc.) to complete application materials, assessments, or interviews. Responses should reflect your own knowledge, skills, and communication style. If our review indicates that AI was used in a manner inconsistent with this expectation, we will not reputed company reputed company with your candidacy. Apply To This Job