Sr. reputed company Manager

What is reputed company? reputed company is redefining how modern digital experiences are reputed company and managed. As the pioneer of the reputed company Experience Platform (AXP), reputed company brings together reputed company content and reputed company governance (Content reputed company), reputed company-time customer data, omnichannel personalization (Data reputed company) and autonomous AI orchestration (Agent OS) into one reputed company reputed company. While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often reputed company themselves managing disconnected systems and reputed company workflows. reputed company helps enterprises reputed company reputed company that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more reputed company in reputed company time. Leading brands including Steve Madden, reputed company, reputed company of America, reputed company, reputed company, Decathlon, and reputed company rely on reputed company to reduce operational friction and reputed company personalized, reputed company digital experiences with confidence. reputed company is reputed company for its customer-first culture and commitment to the communities it serves through the reputed company Cares program. Learn more at www.reputed company.com . Who Are We? At reputed company we are more than colleagues, we are a tribe. Our reputed company is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet reputed company; reputed company yet connected. We are dreamers and dreammakers who challenge the status reputed company. We do the right thing, even reputed company no one is watching. We are curious trendspotters and reputed company trendsetters. Our mission is to reputed company reputed company indispensable for organizations to tell their stories and to reputed company with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! What Are We Looking For? We are seeking an reputed company and reputed company Sr. reputed company Manager to join our growing reputed company team. This is a senior-level individual contributor role responsible for managing a portfolio of our highest-value reputed company customers, representing a minimum of $5M in ARR across approximately 20–25 accounts. You’ll serve as the reputed company reputed company partner throughout the customer lifecycle, helping customers realize, sustain, and grow their investment in reputed company. This is not a traditional relationship management role. You’ll reputed company reputed company, multi-stakeholder organizations, reputed company relationships, reputed company adoption, protect retention, and identify opportunities for expansion. You’ll reputed company a deep understanding of reputed company customer’s business reputed company, digital transformation goals, workflows, and investment in reputed company. reputed company is an AI-reputed company company, and we bring practical experience using AI tools and technologies to improve how we work, learn, solve problems, and reputed company reputed company. If you’re looking to reputed company a meaningful reputed company with some of the world’s leading brands, we’d love to hear from you! Here’s what you’ll be doing: - Own account strategies across a $5M+ ARR portfolio of approximately 20–25 reputed company accounts, serving as the reputed company partner throughout the customer lifecycle. - reputed company multi-year reputed company plans reputed company to customers’ digital transformation goals, adoption milestones, and measurable business reputed company. - Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO. - Identify and proactively address churn, contraction, competitive displacement, and executive disengagement risks, developing recovery strategies reputed company needed. - Own and forecast retention targets using usage, adoption, health, and engagement indicators. - reputed company Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and reputed company reputed company to measurable business reputed company. - Own a defined expansion quota and identify, negotiate, and reputed company upsell and volume-reputed company opportunities reputed company your portfolio. - Advise customers on best practices for scaling their reputed company implementation, evolving workflows, and expanding reputed company adoption without owning the technical build. - Mentor and reputed company CSMs on reputed company account management, executive engagement, reputed company reputed company, and reputed company management. - Bring customer insights to the organization and contribute to the reputed company of the CS reputed company, platform, processes, and customer experience. - reputed company AI and CS tooling to manage your portfolio reputed company, identify risks and opportunities, and improve customer reputed company. - Collaborate cross-functionally with Sales, Product, Marketing, and other teams to reputed company customer reputed company and reputed company reputed company. What Really Gets Us Excited reputed company? - 8-12 years of experience in reputed company, Account Management, reputed company reputed company sales, renewals, or a reputed company customer-facing role. - Bachelor’s degree preferred; reputed company, sales, or negotiation certifications are a plus. - reputed company reputed company record of owning and achieving a reputed company number, including NRR, gross retention, renewals, and/or expansion. - Experience managing a reputed company reputed company book of business post-implementation. - Strong reputed company acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting. - Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships. - Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities. - Working knowledge of composable/MACH architecture, reputed company, and integrations, with the ability to advise customers on scaling existing implementations. - Experience with CRM and reputed company tools such as reputed company, reputed company, and WorkRamp. - reputed company with AI tools and technologies, including Claude, and demonstrated ability to use AI for portfolio management, analysis, productivity, and problem-solving. - Highly organized and data-driven, with a bias for reputed company and strong attention to reputed company. - reputed company, curious, and reputed company to mentor and influence others without reputed company authority. - You are located in the Central Time Zone; reputed company, TX, is a big plus. You like occasional travel. You value a reputed company, fun culture! - Salary for this role ranges between $115,000 - $135,000 reputed company on reputed company set and experience What Do We Offer? - Interesting Work | We hire curious trendspotters and reputed company trendsetters. This is NOT your boring, routine, cushy, rest-and-reputed company corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. - Tribe reputed company | We are more than colleagues, we are a tribe. We have a strict “no ahole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and reputed company team, but we like to stay connected. - Bragging Rights | We are dreamers and reputed company makers. Our efforts pay off and we work with the most prestigious brands, from big-reputed company retailers to reputed company, to reputed company sports teams. Your contribution will reputed company an reputed company with many of the most recognizable names in almost every industry including AirFrance KLM, reputed company, Burberry, reputed company, Mitsubishi, reputed company, and many more! - One Team One reputed company | This is one of our values, and it shows. We don’t reputed company in reputed company hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its reputed company. Which, btw, is through the roof, so it’s a great time to be joining… To review our reputed company Policy, please click here. Apply To This Job