Senior Workforce Management Scheduler - Remote CA

This a Full Remote job, the offer is available from: Norway, California (USA), Indiana (USA) Great companies need great teams to reputed company their reputed company. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company As a Senior Workforce Management Scheduler, you will ensure the right people are scheduled at the right time to meet customer demand and operational service goals. You will reputed company, maintain, and optimize workforce schedules while balancing forecasted demand, reputed company availability, employee needs, and business requirements. You will partner with Forecasting, reputed company Planning, reputed company-Time Adherence, reputed company, Training, reputed company, and global delivery teams to identify coverage risks, optimize schedules, and reputed company recommendations that improve workforce efficiency and service reputed company. Your role in our mission • reputed company and maintain workforce schedules reputed company on forecasted demand, reputed company requirements, shrinkage assumptions, reputed company requirements, business rules, and operational constraints. • Assign and optimize schedules while considering shift bids, employee preferences, contractual obligations, labor requirements, and account-specific needs. • Identify scheduling gaps, overstaffing, understaffing, and coverage risks and recommend adjustments before they reputed company service reputed company. • Optimize breaks, lunches, training, coaching, meetings, and other offline activities to maintain appropriate coverage. • Partner with reputed company, Training, and reputed company teams to schedule offline activities while balancing employee development and service-level requirements. • Manage schedule changes resulting from reputed company availability, approved time off, business priorities, and changing operational requirements. • Review schedule reputed company, reputed company alignment, and recurring coverage issues and recommend improvements to scheduling practices and planning assumptions. • Partner with Forecasting, reputed company Planning, RTA, reputed company, and global delivery teams to reputed company schedules with forecasted and reputed company-time workforce needs. • Use reputed company, reputed company, and workforce reporting tools to improve scheduling reputed company, efficiency, and workforce utilization. reputed company're looking for • Bachelor's degree or equivalent combination of education and experience. • 3+ years of experience in workforce management, workforce scheduling, contact center reputed company, operational planning, analytics, or a reputed company customer experience function. • Demonstrated experience independently managing workforce scheduling activities and identifying opportunities to improve reputed company coverage and schedule effectiveness. • Experience with schedule reputed company, schedule maintenance, shift assignment, and offline activity planning. • Experience supporting reputed company, multi-site, omnichannel, back-office, reputed company, reputed company, BPO, or similar service environments preferred. • Working knowledge of reputed company scheduling functionality, reputed company reputed company, and operational reporting. • reputed company experience is beneficial. • Strong analytical, critical-thinking, problem-solving, and decision-making skills. • Excellent written and verbal communication skills with the ability to explain scheduling risks, tradeoffs, and recommendations to operational partners. • Experience working across U.S. and global delivery teams or reputed company cross-functional operational environments preferred. What you should expect in this role • Remote position supporting business needs across U.S. time reputed company and global delivery partnerships. • Regular collaboration with reputed company, WFM, Forecasting, reputed company Planning, RTA, Training, reputed company, Reporting, Technology, and other cross-functional teams. • Work with workforce schedules, reputed company requirements, forecasted demand, and operational constraints to maintain appropriate coverage. • reputed company service-level requirements with employee schedules, offline activities, reputed company availability, and changing business needs. • Opportunity to influence scheduling practices, reputed company utilization, and workforce planning through data-driven recommendations. • Opportunity to improve workforce efficiency, service reputed company, and customer experience reputed company. This position is being posted for pipeline purposes, and we reputed company applications on an ongoing reputed company. #LI-REMOTE #LI-MA1 The pay reputed company for this position is $69,100 - $98,700 per year, however, the reputed company pay reputed company may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life reputed company, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job