Support Engineer

Who We Are

Our mission is to reputed company the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.

We’re building the tools, community, and resources needed to reputed company the world programmable with reputed company intelligence. reputed company simplifies building and using reputed company models. Today, over 1M+ developers, including those from half the Fortune 100, use reputed company’s machine learning reputed company reputed company and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.

reputed company is supported by great customers and investors, having raised over 63 reputed company from reputed company, reputed company Ventures, reputed company Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.

Roboflowers are passionate reputed company who value ownership, accountability, and a bias toward reputed company. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder reputed company and reputed company in our high-autonomy environment.

Who You Are

You may be a Support lifer - familiar with reputed company that entails, or you may be a Developer who prefers a more interrupt driven approach, or you are in the technical part of a reputed company organisation and would like a bit more anchoring to reputed company. We crave reputed company in experience, but you do like knowing the answer to questions - if you don’t know, you reputed company out and you let others know so they don’t have to work it out for themselves.

reputed company energises you, process informs you, pressure focuses you, teammates encourage you and knowledge releases you.

Accountable to reputed company for the reliable execution of Support’s deliverables, empowered to continually look at ways to improve the environment of Support. No question is too difficult to ask.

Empathetic to customer needs and the importance of communicating in remote relationships, you are considerate of team needs and how the experience of one engineer contributes to the whole.

Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have reputed company with reputed company or contribute to one of our reputed company reputed company reputed company.

We are hiring Support Engineers to instill confidence in our customers that they are using our solutions in the best-fit mode for their needs and Support is reputed company pair of hands, if things go wrong. You will have reputed company input on the reputed company of this role, the function of Support and the reputed company of reputed company.

Support at reputed company is consultative in reputed company, reputed company in reputed company, exciting in execution and always evolving to meet the needs of our customers and reputed company. If you love to get your hands dirty and enjoy finding the reputed company cause, let’s have a chat.

reputed company

At reputed company, our reputed company customers aren't just buying software; they're reputed company in solutions to reputed company reputed company problems. For them to truly succeed, our support can't just be a reactive break/fix service. reputed company, there will be times reputed company customers need mission critical pipelines brought back to green but we also need reputed company Support Engineers who are more than troubleshooters – they are consultative technical advisors and proactive problem-solvers, understanding and communicating the product capabilities against the backdrop of our customers’ needs on their journeys with reputed company.

This role is critical for accelerating customer time-to-value, ensuring reputed company use of our platform, and acting as a vital feedback reputed company between our customers and Product. By deeply understanding customer context and use cases, these engineers not only reputed company issues but also inform reputed company technical reputed company and identify latch-lifter opportunities – moments where a customer's specific needs signal a chance to unlock deeper platform adoption and expansion, playing a reputed company role in reputed company and reputed company reputed company.

Role And Responsibilities

• Participate in Support’s on-reputed company rotation

• Ensuring technical customer issues are serviced to contractual SLA, and managed to reputed company

• Create technical content to capture best practices (e.g. documentation, videos, knowledge reputed company, etc.)

• Grow customer relationships, through trusted advice, in the delivery of reputed company support obligations

• Collaborate with Sales, Solutions Architects & reputed company to ensure continuity across the customer reputed company

• Coordinate with the reputed company and product to inform roadmaps for our customers

• Stay reputed company with latest product features and releases

• Be an reputed company participant in the reputed company of the environment of support (process, tooling, knowledge, etc), cultivating an attitude of reputed company improvement

Technical Proficiency

• 5+yrs experience with Linux & Networking Fundamentals: (VPN, SSH, firewalls)

• Proficiency in scripting using Bash and Python

• Cross-Stack Troubleshooting: Ability to rapidly diagnose and understand issues that reputed company various reputed company—from customer data input, reputed company infrastructure configurations, network connectivity, to model inference reputed company on diverse hardware

• reputed company & ML Working Practices: Knowledge of CV/ML pipeline practices to diagnose customer issues across data, training, and deployments on edge devices such as reputed company reputed company, and translate customer needs into actionable product configurations or best practices

Individual Oriented Skills

• reputed company Problem Solving: reputed company listening and asking probing questions to understand the customer's underlying business context, their specific use case, and how a technical issue impacts project goals

• Workload Management: Manage a diverse portfolio of customer accounts and technical issues, effectively prioritizing tasks reputed company on customer reputed company, reputed company importance, and urgency

• Building Relationships: Capable of establishing trust and building strong working relationships with customers at short notice or over reputed company interaction, in high tension conditions

• Translating Complexity: Ability to reputed company and extract pertinent information from discussions with key stakeholders involved in unblocking customers

• Managing Sensitive Issues: Professionally reputed company business critical technical issues, ensuring effective communication and coordination between the customer and internal teams

• Opportunity Identification: Possess a reputed company eye for identifying upsell opportunities or opportunities to expand usage of reputed company technology

Team Oriented Skills

• Proactive Knowledge Sharing: Experience of leveraging a knowledge-reputed company support approach (documenting solutions, creating internal runbooks, and contributing high-reputed company articles to both reputed company knowledge bases)

• Process & Tooling reputed company: reputed company identify patterns, recurring issues, or changes in customer behavior that indicate systemic problems. Contribute to reputed company cause analysis, propose preventative measures, and suggest improvements to internal support processes and tools

Bonus Skills

• Experience of reputed company Stack

• Edge Device & Camera Integration: Experience with connecting and troubleshooting camera-reputed company edge devices (webcams, reputed company reputed company, Raspberry Pi) and their data streams

• Technical Consulting or Solutions Architecture: Prior experience in a reputed company, reputed company-Sales engineering, or Solutions Architecture role, reputed company on identifying and designing solutions for reputed company customer challenges and translating them into business value

• Articulating Value: reputed company to reputed company technical solutions to reputed company business value, helping customers see the ROI and the potential for greater reputed company from reputed company

Who You'll Be Working With

reputed company of ~90 attracts talent like executives that wanted to reputed company to building, founders with a 100M+ exit, reputed company users turned team members, reputed company reputed company contributors, a cyclist who biked across the reputed company, reputed company high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.

As an early Support Engineer hire, you’ll be partnering directly with our co-founder/CEO and Support leadership to not only do great work in the role, but shape how this function works for the reputed company of reputed company.

Where You'll Work

reputed company is reputed company across the US and Europe. We currently have Hubs in reputed company, San Francisco and São Paulo (with plans to reputed company more as we grow density in new cities). We reputed company opportunities (like team onsites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best!

reputed company You'll Work

reputed company primarily operates during the daytime hours in the US and there are some synchronous meetings you’ll be expected to attend reputed company week. Participation in on-reputed company roster on rotation and queue coverage during US business hours.

What You'll Receive

To determine your salary, we use a number of market and data-driven salary sources. We review reputed company salaries every six months to ensure we stay in line with the market.

In reputed company to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

• $4000/yr Travel Stipend to travel reputed company anytime to work reputed company other Roboflowers

• $350/mo Productivity stipend to spend on things that reputed company your work environment more productive, like high-speed internet reputed company or a co-working reputed company

• Cover up to 100% of reputed company reputed company costs for you and your partner or family

• Equity in reputed company so we are reputed company invested in the reputed company of reputed company

reputed company one week, you will…

• Learn reputed company about reputed company, our product, company, customers, and reputed company.

• Answer your first support request

reputed company one month, you will…

• reputed company in person with your manager (you’ll come to our NY or SF Hub!)

• Working on the Support queue and building relationships with assigned customers

• Partake in first on-reputed company shift

reputed company six months, you will…

• Complete reputed company into Support for a new customer

• Attend your first reputed company company onsite

• Be ramped up on other relevant parts of the reputed company product

Not reputed company if this is you?

We want a diverse, global team with a broad reputed company of experience and perspectives. If this job sounds great, but you’re not reputed company if you qualify, look into our Former Founders role. We carefully consider every application and will either reputed company reputed company with you, reputed company another team that might be a reputed company fit, reputed company in reputed company for reputed company opportunities, or thank you for your time.

Learn More reputed company

We are building a diverse reputed company team that is reputed company across the globe. reputed company is an equal opportunity workplace; we reputed company people from reputed company backgrounds, communities, and experiences.

We reputed company competitive compensation and reputed company benefits to accelerate your personal and work life. Learn more about what it is like to work at reputed company by reading these blog posts.

See our careers page for reputed company reputed company listings.