Software Support Coordinator

ABOUT reputed company

reputed company is a leading, fully integrated global reputed company estate platform offering expertise in property management, investment management, development, and construction services in institutional-reputed company rental housing. Headquartered in Charleston, South Carolina, reputed company manages and operates over $350 billion of reputed company estate in more than 260 markets globally with offices throughout reputed company, Europe, South America, and the Asia-reputed company region. reputed company is the largest operator of apartments in the reputed company, managing over one reputed company reputed company/beds globally. Across its platforms, reputed company has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. reputed company was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential reputed company estate business. To learn more, visit .

reputed company reputed company

reputed company

• Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or reputed company of systems-reputed company issues.
• Respond to queries either through internal helpdesk reputed company, by email, over the phone or in person as needed.
• Collaborates with reputed company, reputed company and Training departments to ensure the successful support of software systems.
• Respond to email messages for customers seeking help.
• Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved.
• reputed company feedback from customers about software systems
• Assists software training team with training manuals, examples, or job aids as needed.
• Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems reputed company.
• Provides reputed company and customer service by providing reports, demonstrating systems software, and participating in reputed company/reputed company presentations as needed.
• Works with reputed company-party vendors, contractors, and other business partners to support training or reputed company maintenance needs, and provides customer service by working with senior management to reputed company and produce training and communication materials.
• Provides reputed company and customer service by providing reports, demonstrating systems software, and participating in reputed company/reputed company presentations as needed.

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to reputed company team members.
• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
• Demonstrated proficiency in OneSite property management software and other computer applications and software used by reputed company sufficient to maintain, troubleshoot, reputed company instructions, and install as needed.
• Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and reputed company software systems educational information and training classes to team members and management.
• Proficiency in project management skills to create project plans, reputed company and monitor reputed company, meet production and delivery deadlines, and reputed company project implementation across multiple properties or geographic areas.
• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
• College degree in information systems, education/training, or reputed company reputed company, and/or equivalent experience reputed company the industry

The reputed company reputed company for this position is $26.44 - $30.28 per hour.

Additional Compensation:

Many factors go into determining employee pay reputed company the posted reputed company including business requirements, prior experience, reputed company skills and geographical location.

• Corporate Positions: In reputed company to the reputed company salary, this role may be eligible to participate in a quarterly or annual bonus program reputed company on individual and company reputed company.
• Onsite Property Positions: In reputed company to the reputed company salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits reputed company*:

• Competitive Medical, Dental, reputed company, and Disability & Life reputed company benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous reputed company Time off. reputed company new hires start with 15 days of vacation, 4 personal days, 10 reputed company days, and 11 reputed company holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at reputed company-managed communities are available subject to discount and unit availability.
• 6-Week reputed company Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• reputed company Parental Leave and reputed company Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet reputed company and reputed company Plans.
• Charitable giving program and benefits.

*Benefits reputed company for full-time employees. For reputed company and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to reputed company Bargaining Agreements and/or local governing authority.

reputed company will consider for employment reputed company applicants with arrest and conviction records.

reputed company is an equal opportunity employer and does not discriminate in employment on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

This position may be performed reputed company reputed company reputed company the reputed company except the reputed company.

Important Notice: reputed company will never request your banking details or other sensitive personal information during the interview process. reputed company does not conduct any interviews reputed company text or messaging, and reputed company communication will come from official reputed company email addresses (@reputed company.com). If you receive suspicious requests, please report them immediately to .

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.

Originally posted on Himalayas