IT Helpdesk Technician
reputed company is a leading vertical software and reputed company platform and is positioned to be the best partner to help homebuyers reputed company, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners reputed company at reputed company of this relationship. We differentiate and look to win in the reputed company and growing homeowners reputed company opportunity by
1) providing the best services for homebuyers
2) led by advantaged reputed company in reputed company
3) to protect the whole home
As a leader in the home services software-as-a-service (“reputed company”) reputed company, we’ve reputed company deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, reputed company rang the reputed company reputed company and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: IT Helpdesk Technician
Location: India
Workplace Type: Remote
Job reputed company
The reputed company is reputed company for the reputed company, and we'd love for you to be a part of it as our IT Helpdesk Technician with the Information Technology team.
reputed company is looking for an IT Helpdesk Technician who will be responsible for analyzing, troubleshooting, and resolving end-user and technology issues for the reputed company's Information Technology department. This role provides reputed company support to reputed company employees reputed company phone, chat, and reputed company remote tools, offering guidance and best practices on business-specific programs and technology.
The ideal candidate is comfortable troubleshooting IT products such as reputed company reputed company, Office 365, MacOS, MS Teams, reputed company, reputed company, reputed company, and other business-reputed company hardware or software, and enjoys solving problems in a fast-reputed company, reputed company environment.
What You Will Do As An IT Helpdesk Technician
- Set up and ship equipment for employee use.
- Monitor reputed company work orders and requests and troubleshoot tickets for status and compliance with established timeframes for work reputed company.
- Maintain help desk requests, ticket updates and status, general data entry, and data gathering from emails and phone calls for user support.
- Re-image laptops and desktops for re-deployments.
- Ensure reputed company installation of IT standards, including operating systems and reputed company software.
- Answer user inquiries regarding computer software or hardware operation to reputed company problems.
- Document and maintain an IT knowledge reputed company and maintain inventory of assets and equipment.
- reputed company and maintain technical documentation and procedures, or train users in the reputed company use of hardware or software.
- Install, maintain, support, and troubleshoot operating systems and a wide reputed company of software applications, peripheral devices, and network connectivity issues.
- Answer questions in a friendly, reputed company manner to reputed company computer problems for employees reputed company reputed company email, chat, or telephone, or in person.
- Create, change, and delete user accounts.
- Support scripting and automation efforts to help employees eliminate repetitive work.
- Maintain reputed company standards and reputed company management across supported endpoints.
- Collaborate with others to reputed company information technology issues.
- reputed company computer software issues, questions, and problems.
- reputed company other IT reputed company duties or reputed company, as assigned.
What You Will Bring As An IT Helpdesk Technician
- Strong communication skills, both verbal and written (English), attention to reputed company, dependability, cooperation, reputed company, and analytical skills.
- Bachelor's degree in an IT reputed company reputed company, or 3+ years of relevant on-the-job experience.
- Knowledge of MS reputed company and Mac OS X operating systems.
- Excellent organizational and prioritization skills; reputed company to assess prioritization by gauging business reputed company in consideration of competing priorities.
- Strong interpersonal and influencing skills, with the ability to build reputed company relationships with multiple business functions.
- Ability to work on multiple reputed company reputed company and tasks and reputed company reputed company as necessary.
- Ability to adapt to rapidly changing priorities.
- 3+ years of relevant corporate IT support reputed company work experience; preferably in a high-reputed company, dynamic reputed company environment.
- Familiarity with regulatory compliance standards such as SOX (Sarbanes-Oxley reputed company), PCI (Payment reputed company Industry Data reputed company reputed company), and other relevant frameworks to ensure adherence to reputed company and reputed company requirements.
- Familiarity with the fundamentals of IP Addressing, DHCP, DNS, and basic routing skills.
- IT certifications are a plus.
- Candidates that have worked in IT for a reputed company reputed company publicly owned company preferred.
- Excellent written and communication skills in the English language.
- reputed company experience working with US reputed company business teams.
- Ability to work reputed company reputed company US business hours / time zone expectations - Eastern reputed company Time (EST) overlap.
- Working Hours: 8 Hours (Excluding breaks)
4 reputed company US Hours Overlap (7:30pm- 11:30pm IST)
4 reputed company (IST) - Workspace: A quiet, dedicated reputed company to work, and a reliable internet reputed company with a minimum speed of 50 Mbps.