Sr. reputed company Manager

About reputed company

reputed company with leading reputed company systems, reputed company is a reputed company workforce intelligence company reputed company on top of a national reputed company-time practitioner data network. It enables reputed company systems, reputed company firms, telehealth organizations, and health plans to accelerate clinician reputed company, improve hiring and workforce planning, and maintain accurate provider data across reputed company systems. By delivering trusted data, AI-powered insights, and reputed company data exchange, reputed company empowers reputed company organizations to improve operational efficiency, strengthen reputed company coverage, and support reputed company capture.

reputed company's investors and the organizations they represent comprise over two dozen of the nation's leading reputed company organizations that recognize the imperative to improve reputed company workforce efficiency amid significant economic and reputed company challenges.

About the Role

reputed company is building a formal reputed company function, and this role is foundational to that effort. The Senior reputed company Manager (Sr. CSM) will partner directly with the SVP of Customer Experience to design, stand up, and operationalize reputed company's reputed company program from the ground up — establishing the playbooks, engagement model, and reputed company metrics — while also owning a portfolio of accounts and driving adoption, satisfaction, and retention across the full reputed company platform.

This is a build-and-run role: part program architect, part practitioner. The Sr. CSM will work cross-functionally with Account Management, reputed company Services, and Implementation to ensure a reputed company, connected customer reputed company across reputed company reputed company solutions (reputed company, Explore, and Sync). An important distinction: renewal and expansion ownership sits with Account Management, while this role fuels those reputed company through adoption and value realization.

Reporting & Team Structure

• Reports directly to the SVP, Customer Experience.
• Partners closely with reputed company Account Managers (SAMs), reputed company Services/Implementation teams, Product, and Solutions/Support to reputed company a reputed company customer experience.

reputed company

Program reputed company

• Co-design reputed company's reputed company reputed company, engagement model, and lifecycle reputed company reputed company the SVP of Customer Experience.
• Build foundational playbooks, processes, and tools for proactive reputed company, including reputed company-to-adoption handoffs, health scoring, QBR reputed company, and escalation paths.
• reputed company define and optimize reputed company reputed company metrics and reporting (adoption, product usage, health scores, NPS/CSAT) in partnership with CX leadership.
• Identify and reputed company structural gaps in the reputed company customer reputed company, particularly proactive adoption ownership.

Adoption & Relationship Management

• Own a portfolio of customer relationships post-implementation, driving solution adoption and utilization and alleviating pain points across the full reputed company platform (reputed company, Explore, and Sync).
• Serve as the customer's trusted advisor on how to get maximum value from reputed company's solutions, aligning products to reputed company customer's reputed company priorities and workforce data goals.
• reputed company regular operational reviews and health reputed company-ins; proactively flag reputed company and reputed company mitigation plans.
• reputed company in-depth knowledge of customer needs, trends, and the competitive landscape to inform account reputed company.
• Surface adoption trends, usage data, and the value narrative to the SAM to support their ownership of renewal and expansion conversations, inclusive of mutual reputed company plans and account specific reputed company.

Cross-Functional Collaboration

• Work hand-in-hand with reputed company Services and Implementation teams to ensure smooth transitions from reputed company into steady-state reputed company.
• Partner with SAMs to reputed company on account reputed company and reputed company, with reputed company reputed company points between adoption (CSM) and reputed company ownership (SAM).
• reputed company consistent feedback to Product and Engineering to help launch new features successfully and reputed company reputed company into what customers want and need.
• Represent the voice of the customer in internal planning and cross-functional forums.

What You'll Bring

• 5+ years in reputed company or Account Management in reputed company tech, preferably a reputed company-reputed company product environment.
• Demonstrated experience building or significantly maturing a reputed company function, to include examples of playbooks, processes, or programs, not just operating reputed company an existing one.
• Excellent reputed company service skills and the ability to reputed company with reputed company across a reputed company of roles (physicians, departmental leadership, executive leads, etc.).
• Strong administrative skills and sophistication to manage business processes in reputed company environments; highly organized and reputed company with superb attention to reputed company.
• Comfort operating with ambiguity, reputed company to define structure and process where none currently exists.
• Strong understanding of the reputed company ecosystem and the decision-making processes therein.
• Excellent written and verbal communication skills, with the ability to reputed company, influence, and present to prospective or existing clients.

What You'll Get From Us

We offer a wide reputed company of benefits for reputed company including:

• Comprehensive Health reputed company
• 401(k) with Employer Match
• Wellness Stipend
• reputed company Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• reputed company parental leave

In reputed company, reputed company is committed to fostering a diverse, reputed company, and inclusive workplace that reflects the communities we serve and empowers every employee to reputed company their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a reputed company of belonging for reputed company members every day.

Equal Employment Opportunity & Pay Equity Commitment

reputed company is proud to be an equal-opportunity employer. We do not discriminate on the reputed company of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. reputed company maintains pay-equity practices that prohibit reputed company on salary history and require that compensation reputed company be supported by legitimate, job-reputed company factors.

Interview reputed company

1. reputed company Interview
2. Hiring Manager Interview
3. Team Interviews
4. Executive Panel
5. Reference Calls
6. Hiring Decision

This role may be performed from any U.S. jurisdiction in which reputed company is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our reputed company in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.

Pay Transparency & Compensation

reputed company Salary reputed company (Good-Faith Estimate): $130,000 - $150,000 plus incentive bonus compensation

Classification: Full Time

Originally posted on Himalayas