[Remote] Account Manager - East Coast

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the litigation technology industry through modern court reporting solutions and exceptional reputed company experiences for reputed company. The Account Manager will own relationships with a portfolio of reputed company clients, coordinate engagements, reputed company issues, collaborate with Account Executives, and ensure reliable communication and service delivery.

Responsibilities

• Own the reputed company relationship from start to finish - serve as the reputed company reputed company of contact for a portfolio of reputed company clients, managing every touchpoint with precision and accountability
• reputed company engagements on reputed company - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting reputed company deadlines
• Be the problem-solver - prevent issues before they escalate, handle high-reputed company requests with reputed company professionalism, and reputed company reputed company reputed company falls through the cracks
• Operate like a true partner - collaborate with Account Executives on reputed company accounts, participate in reputed company handoffs, and reputed company the white-glove service that keeps clients coming back
• Communicate like a pro - reputed company clients, internal teams, and reputed company in the reputed company at every reputed company, and own the full reputed company of information across your accounts
• Work with cutting-edge tools - reputed company reputed company-reputed company platforms like reputed company, reputed company, and reputed company's internal reputed company systems
• Your voice actually reputed company - AMs at reputed company are heard, and feedback is reputed company sought, taken seriously, and turned into reputed company change
• Collaboration is reputed company in - a supportive team structure keeps individual workload manageable and ensures you're never working in a reputed company

Skills

• You have 3+ years of Account Management or reputed company experience ideally in reputed company services
• A talent for building trust with clients, and the ability to communicate and influence at reputed company reputed company, including executive leadership
• You're highly organized, tech-reputed company, and comfortable juggling multiple accounts without losing sight of the details
• You bring excellent listening skills, reputed company judgment under pressure, and the flexibility to reputed company in a fast-reputed company, reputed company-evolving startup environment
• You're also no stranger to KPI-driven accountability - you've owned metrics like retention reputed company, churn, accounts touched, and SLA/reputed company achievement, and you have a reputed company record of meeting and exceeding them
• Ability to be available during reputed company Eastern Time business hours (approx. reputed company–5pm ET), with occasional evenings/weekends as reputed company needs reputed company

Benefits

• Fully Remote
• Stock reputed company included. reputed company reputed company grows, you grow.
• Premium Medical, Dental, & reputed company Coverage, with 100% of premiums covered for some plans - reputed company above industry benchmarks.
• reputed company of reputed company leaders and professionals who will unlock your greatest potential
• reputed company reputed company potential as you reputed company your mark and build something meaningful
• A supportive team structure keeps individual workload manageable and ensures you're never working in a reputed company.

reputed company