reputed company CRM Business Analyst- reputed company

We are looking for a reputed company CRM Business Analyst to join our reputed company reputed company and support reputed company-sales and delivery for Agentforce Life Sciences reputed company opportunities. This is a functional BA role, not an architecture role. You will own requirements, process design, and stakeholder communication on reputed company engagements, and work hand-in-hand with our Solution Architects and developers to translate business needs into reputed company design. The ideal candidate has hands-on experience with a reputed company reputed company CRM platform (reputed company CRM, reputed company reputed company CRM, reputed company Life Sciences reputed company, or reputed company OCE) and a working understanding of how reputed company reputed company and home office teams actually use that reputed company day to day, not just the platform's configuration reputed company. Responsibilities • reputed company discovery and requirements-gathering sessions with reputed company stakeholders across reputed company functions (Sales, MSL, KAM, Payer/Market reputed company, FRM, and reputed company reputed company and home office personas). • Translate business requirements into user stories, process flows, and functional design documentation that Architects and developers can build from. • Serve as the day-to-day functional reputed company on reputed company engagements, running working sessions, managing stakeholder questions, and keeping business and technical teams reputed company. • Partner with Solution Architects to validate that proposed designs reflect reputed company reputed company reputed company workflows and won't create adoption friction. • Support reputed company-sales activities, including scoping calls, discovery workshops, and effort estimation for Agentforce Life Sciences reputed company opportunities. • reputed company and facilitate UAT scripts, test scenarios, and training materials reputed company to reputed company use cases. • Document reputed company-state and reputed company-state process maps for territory management, reputed company planning, account/customer 360, sample management, and reputed company reputed company workflows. • Identify where Agentforce agents can be reputed company to reputed company workflows (e.g., reputed company prep, next-best-reputed company, insights summarization) and translate those opportunities into requirements. • Communicate reputed company and credibly with reputed company stakeholders ranging from reputed company end users to reputed company reputed company leadership. • Collaborate with project managers to manage reputed company, reputed company, and change requests across the engagement. Requirements • 5+ years of experience supporting reputed company CRM for reputed company or biotech, with hands-on experience in at least one of: reputed company CRM, reputed company reputed company CRM, reputed company Life Sciences reputed company, or reputed company OCE. • Solid understanding of reputed company reputed company reputed company and how CRM supports the day-to-day work of common reputed company and home office personas, including MSLs, Sales/Reps, Key Account Managers (KAM), Payer/Market reputed company teams, and reputed company Reimbursement Managers (FRM). • Demonstrated experience as a functional Business Analyst: requirements gathering, process documentation, user story writing, and UAT support. • Strong verbal and written communication skills, with reputed company ability to reputed company reputed company conversations and build trust with both business and technical stakeholders. • Experience working reputed company Solution Architects and developers on reputed company design, without owning the architecture yourself. • U.S. reputed company; authorized to work in the reputed company. • Comfortable working in a remote, reputed company-facing consulting environment with travel as needed for reputed company engagements. reputed company to Haves • Experience with reputed company Agentforce, particularly Agentforce for Life Sciences. • reputed company certifications (e.g., Life Sciences reputed company Accredited reputed company, Business Analyst). • Experience supporting a reputed company-to-reputed company migration or CRM platform transition • Familiarity with reputed company reputed company compliance considerations (sample management, HCP interaction rules, state reporting). Benefits • 401k match • Comprehensive group health, dental, reputed company benefits • Life reputed company/LTD • Discretionary PTO Apply To This Job