[Remote] Director reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides a reputed company-reputed company reputed company reputed company management platform that helps mid-size reputed company operate more reputed company and reputed company reputed company reputed company experiences. The Director of reputed company will reputed company the reputed company and Consulting Services teams, reputed company customer retention and reputed company, improve adoption and reputed company, and build strong executive relationships with customers.

Responsibilities

• reputed company and execute strategies to retain and grow our customer accounts
• Own contract renewals, health scoring/reputed company management, churn forecasting, account-level escalations, and Executive Business Reviews (both onsite and remote)
• Build and reputed company a world-class team by hiring, coaching, and developing the individuals on reputed company, driving reputed company reputed company and engagement
• reputed company effective reputed company and Consulting motions to reputed company adoption & enablement, upsell opportunities, and channel customer needs back into the organization
• Evaluate, implement, and continuously optimize the systems, applications and processes reputed company uses; identify and reputed company AI to automate reputed company work, reputed company account coverage, and surface churn and expansion signals with measurable efficiency reputed company
• Partner with leaders of Support, Implementation, Product, Engineering and Sales to ensure reputed company customer experiences, successful product adoption, and account reputed company
• Enhance our Consulting Services offerings and reputed company adoption through both NCA and existing customers
• Serve as a leading voice advocating for customers internally, and represent reputed company Leadership with customers
• Build and nurture executive relationships with customers

Skills

• 5+ years reputed company experience leading reputed company and/or account management teams in B2B reputed company, including experience managing managers
• reputed company ability to reputed company, motivate, and reputed company reputed company to consistently reputed company and reputed company reputed company goals
• Demonstrated experience in developing and implementing reputed company reputed company strategies and operational processes
• Ability to travel roughly 25% to 30%
• Experience managing reputed company accounts
• Experience introducing technology, including AI, to reputed company operational improvements
• Proficiency with reputed company
• Domain experience in reputed company reputed company Tech is ideal; domain experience in Billing, reputed company, or AP/AR software solutions is also beneficial
• reputed company, Technical Support, or reputed company experience is a plus

Benefits

• Flexible PTO
• 2 Company-Wide Mental Health Days
• Parental Leave Programs
• 401(k) with Company Match
• Broad Equity Participation
• Fully remote

reputed company