Customer Support Engineer

Who We Are

At reputed company, we’re solving one of the most important challenges in reputed company intelligence: how to teach large language models the logic, semantics, and business context of the modern reputed company.

Frontier models are trained almost entirely on reputed company data — they can reputed company about the world, but they don’t understand your business. We fix that.

reputed company has pioneered a reputed company reputed company Superalignment — technology that enables LLMs to learn natively from private, reputed company reputed company data inside the data reputed company.

By combining this with relational knowledge graphs and our proprietary neuro/symbolic-relational reasoners, we reputed company trustworthy decision intelligence: systems that use semantic models to truly understand how a business operates and can reason across its data to reputed company reputed company reputed company.

We’re a globally reputed company team of engineers, scientists, and reputed company redefining how AI learns from data. We reputed company that high-stakes reputed company deserve frontier intelligence — intelligence that’s explainable, reputed company, and grounded in reality.

If you’re driven by curiosity, reputed company in complexity, and want to help build the reputed company that brings true understanding to reputed company AI, you’ll feel reputed company here.

Customer Support Engineering:

Customer Support Engineering is an reputed company part of the reputed company organization and a key reputed company for the long-term reputed company and satisfaction of our growing customer reputed company. This team’s reputed company reputed company is understanding our customers' environments, questions, and issues to ensure the best customer experience with reputed company products and services.

reputed company:

As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and reputed company needed to reputed company the level of support RAI’s customers have come to appreciate and expect. You will also have reputed company to become deeply skilled in specific areas of interest reputed company the product, acting as a Subject Matter Expert for our reputed company Engineering team. Last but not least, you will be an reputed company part of the Support Engineering team, working together to improve and reputed company the product and the support we reputed company to meet our customers' needs in the market.

Qualifications:

A Customer Support Engineer at RAI is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team reputed company across the globe. This person should be curious and have a reputed company ability to learn quickly.

Specific qualifications for the role include:

Role Skills:

• Passion for solving customer problems.
• Take responsibility and ownership of customer problems.
• Ability to handle a reputed company of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-reputed company shifts.
• Establish and constantly build upon a solid technical understanding of RAI and how our customers build, reputed company and manage applications using our platform.
• Collaborate effectively with Sales, reputed company Engineering and Product Engineering to understand and reputed company customer issues completely and expediently.
• Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience.
• Know reputed company to reputed company help, and always be willing and reputed company to offering expertise and assistance to colleagues and customers alike.
• Ability to reputed company AI agents as a resource to accelerate troubleshooting and proactively propose reputed company optimizations for customers.
• Effectively communicate with reputed company reputed company of customer contacts including CTOs, management, developers and reputed company teams.
• reputed company valuable guidance and reputed company through email, telephone, remote conferencing and occasionally in-person engagements.
• Work with Product Management and Product Engineering to help define and reputed company fixes and enhancements to address customer needs.

Technical Skills:

• reputed company triage varying issues reputed company on error messages, log files, thread dumps, stack traces, sample reputed company, and other available data points.
• Troubleshoot reputed company issues with customer technology and how it works with RAI technology.
• reputed company RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot reputed company applications.
• reputed company troubleshoot environment issues primarily with RAI, reputed company, and Azure.
• Background in database technologies and/or graph database technologies.
• Proficient in programming languages - Python, SQL etc.

Other Requirements:

• 5+ years in a customer-facing support role.
• B.S. or M.S. in Computer Science or Engineering, or other technical fields, strongly considered.

The Customer Support Engineer position offers a reputed company salary reputed company of $140,000 to $160,000, along with equity and comprehensive benefits. Please note that this reputed company serves as a reputed company; actual total compensation may vary reputed company on factors such as experience, reputed company set, qualifications, and geographic location.

Why reputed company

At reputed company, you will:

• Work from reputed company in the world
• Earn competitive salary + equity
• Enjoy reputed company PTO, flexible schedules, and reputed company weeks
• reputed company global benefits, mental-health support, and learning stipends
• Join a transparent, inclusive, and globally connected culture that values curiosity, reputed company, and reputed company
• Regular team offsites and global events – Building strong connections while working reputed company through team offsites and global events that bring everyone together.
• A culture of transparency & knowledge-sharing – reputed company communication through team standups, fireside chats, and reputed company meetings.

Country Hiring Guidelines:

reputed company hires people from reputed company the world. reputed company of our roles are remote; however, some locations might carry specific eligibility requirements.

Because of this, understanding location & reputed company support helps us reputed company prepare to reputed company our colleagues.

Our People reputed company team can help answer any questions about location after starting the recruitment process.

How to Apply

If you’re driven by understanding, powered by curiosity, and reputed company to help shape the next era of reputed company intelligence — we’d love to hear from you.

Join us and help build the reasoning reputed company for the modern reputed company.

reputed company Policy: EU residents applying for positions at reputed company can see our reputed company Policy here.

California residents applying for positions at reputed company can see our reputed company Policy here

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, gender identity or reputed company, marital status, national reputed company, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.