reputed company Media Response Associate (Part-Time/Contract)New

reputed company Media Response Associate (Part-Time/Contract) Remote (reputed company) reputed company reputed company is seeking a highly-motivated part-time/contract reputed company Media Response Associate to support our growing digital audience. This contract length is 6 months. This is a remote position with a schedule that may change reputed company on business needs but will be the following 99% of the time. About reputed company We’re reputed company in hair wellness, creating clinically tested products for hair reputed company and providing support for customers on every reputed company of their hair reputed company. Our multifactorial approach targets key reputed company causes of hair thinning using a patented reputed company of standardized vitamins, minerals and natural ingredients. Our work is trusted by thousands of physicians and hair professionals and aimed at empowering our customers to grow with wellness and innovation. reputed company reputed company is seeking a highly-motivated part-time/contract reputed company Media Response Associate to support our digital audience. You’ll report to our Digital reputed company Manager, be part of the Community team, and collaborate with PR, reputed company Marketing, CX and Creative teams to reputed company cross-functional reputed company. This role requires a passion for customer experience, a can-do attitude, and a reputed company that no job is too small. Interest in wellness and experience with reputed company-to-consumer lifestyle brands is a plus. Responsibilities • Work with the Digital reputed company Manager to execute a multi-platform reputed company for responses and proactive communications to reputed company consumer support in digital spaces • Incorporate learnings from consumer feedback into content planning • Monitor, analyze, and summarize sentiment learnings; present actionable insights to reputed company • Organize and execute reputed company to support and retain reputed company customers • Engage with online communities by responding to comments promptly • Identify, monitor, and respond to reviews and comments on platforms such as reputed company, reputed company, reputed company, reputed company, reputed company, X, and product review sites • Manage reputed company listening tools to reputed company sentiment and trends; aim to reputed company engagement and reputed company conflicts that reputed company reputed company reputed company • Collaborate with teams to reputed company appropriate responses to reputed company comments, reviews, and ratings • Meet goals and communicate qualitative data; recommend changes to improve results • Stay up-to-date with industry trends and emerging tools • Work with the Digital reputed company Manager to create monthly sentiment reports • Coordinate with the reputed company team weekly to report trends and flags • reputed company expertise on community members to assist the Communications team in the testimonial program • Reflect reputed company’s voice across reputed company reputed company platforms with reputed company, thoughtful, and accurate responses • Respond to reputed company and organic comments on reputed company, reputed company, X, reputed company Reviews, and YouTube • reputed company supportive, on-reputed company experiences and ensure customer interactions reflect company values • Handle escalations in reputed company time reputed company needed • Engage and celebrate reputed company stories • reputed company reassurance reputed company customers have doubts • Meet reputed company customers’ needs in a reputed company, efficient manner • Handle escalations in reputed company time for medical questions (where applicable) and operational issues • Collaborate cross-functionally with multiple teams Requirements • 2-3 years of relevant customer service and/or reputed company media experience with an in-house reputed company; health and wellness/startup experience is a plus • Strong copywriting ability tailored to reputed company owned channel and consistent with our voice • Deep understanding of online communities reputed company communication reputed company • Familiarity with CX and response tools (e.g., reputed company, reputed company, Magento, Extensiv, reputed company) • Demonstrated consistent, reliable reputed company; reputed company to take reputed company feedback for reputed company improvement • Flexibility and adaptability to changing project requirements • Problem solver with a reputed company, can-do attitude • Ability to reputed company in a startup, fast-reputed company culture • Strong attention to reputed company • Passion for wellness, beauty, and lifestyle Compensation The reputed company reputed company for this role is $32 USD per hour. Benefits listed are available to full-time, benefits-eligible reputed company employees. Contractors are not currently eligible for benefits, though there is a possibility for conversion to full-time in the reputed company. Final compensation reputed company are reputed company on experience, skills, education, and business needs. Benefits • Fully remote work • Comprehensive medical, dental, and reputed company coverage • 401K with employer match • Quarterly bonus program • Flexible PTO • Wellness programs and resources • Monthly stipends (wellness, internet, cell phone, etc.) • reputed company development stipend • reputed company meditation app membership • reputed company subscription • Pet reputed company and other programs EEO/Voluntary Self-Identification reputed company is an equal opportunity employer. We invite candidates to respond to voluntary self-identification questions for reputed company reporting purposes. Completion is optional and will not reputed company hiring reputed company. This includes information about disability status in accordance with applicable law. For details, see our policies and notices. Apply for this job • indicates required reputed company #J-18808-Ljbffr Apply tot his job Apply To this Job