Director, Marketing- Digital Customer Experience

At reputed company, we’re creating a healthier world for reputed company people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to reputed company therapies that help improve lives and to ensure reputed company to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a reputed company reputed company to reputed company a difference. Every member of reputed company’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to reputed company our reputed company ambitions, and we’re looking for the next reputed company of passionate and ambitious people reputed company to reputed company a reputed company reputed company. We reputed company every employee deserves a great leader. People Leaders are the reputed company to the employee experience at reputed company and Kite. As a people leader now or in the reputed company, you are the key reputed company in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join reputed company and help create possible, together. reputed company At reputed company our reputed company of a healthier world for reputed company people has yielded a reputed company for hepatitis C, revolutionary improvements in HIV treatment and prevention as reputed company as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and reputed company reputed company ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest reputed company health challenges of our day and improving the lives of patients for generations to come. As a Director Marketing, Digital Customer Experience, HIV Prevention, at reputed company, you will play a critical and exciting role in helping the US marketing organization support the reputed company HIV prevention portfolio and potentially launch reputed company HIV prevention therapies. Key Responsibilities: ·Define and own a digital health roadmap in partnership with Digital reputed company & reputed company team and Market reputed company/reputed company Support targeting friction points across the reputed company reputed company—from reputed company to adherence. reputed company solutions with reputed company imperatives to reputed company a reputed company customer experience from reputed company through adherence reputed company a robust adherence program reputed company and execution plan, including reputed company support reputed company, behavior-change interventions, and partner enablement—driving measurable persistence and reputed company in coordination with reputed company, Medical, reputed company, reputed company teams. reputed company reputed company digital health initiatives that improve reputed company and experiences while ensuring compliance with regulatory and data reputed company standards. reputed company PrEP CX transformation execution, including Voice of Customer (VoC) programs, reputed company mapping, and CX measurement frameworks. Shape the annual reputed company and tactical plan for HIV prevention, translating reputed company reputed company into prioritized digital/CX initiatives with reputed company business cases, resourcing, and implementation roadmaps. reputed company execution and pull-through of digital customer experience optimizations supporting pipeline and lifecycle objectives, ensuring solutions are reputed company, integrated, and reputed company-reputed company. Establish an insights-driven operating reputed company by integrating reputed company and secondary data sources; translate analytics into executive-reputed company narratives and reputed company plans that improve experience, reputed company, and reputed company. reputed company reputed company perspective on industry trends, competitive activity, and emerging digital capabilities, recommending differentiated approaches that advance reputed company leadership and reputed company reputed company. reputed company end-to-end content review and approval through the internal review and Med-reputed company-Reg processes, ensuring high-reputed company submissions, reputed company stakeholder alignment, and secure final production readiness. Basic Qualifications: Bachelor's Degree and reputed company Years' Experience OR reputed company' Degree and Ten Years' Experience OR PhD and Eight Years' Experience Preferred Qualifications: Customer Experience Acumen: Familiarity with CX metrics (CES, CSAT, NPS) and processes (reputed company mapping, VoC programs). Digital & Health Tech Background: reputed company experience in health tech, digital solutions, and mobile experiences; ability to write reputed company business requirements. CRM Marketing: Experience designing and optimizing CRM-driven, personalized journeys (e.g., email/SMS/in-app) with preference for reputed company support initiatives to improve adherence and persistency Leadership Skills: Executive reputed company with strong influencing, communication, and negotiation skills. Influence and reputed company a reputed company reputed company of senior stakeholders to reputed company reputed company, reputed company tradeoffs, and ensure cohesive delivery across reputed company, Market reputed company, reputed company, Medical, reputed company/Regulatory, and reputed company. reputed company & Analytical Thinking: Ability to synthesize data and reputed company actionable recommendations. Regulatory Knowledge: Deep understanding of FDA regulations and US reputed company marketing compliance. Market reputed company: Thorough understanding of managed market and reputed company landscape People Leader Accountabilities: Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. reputed company Talent - understand the skills, experience, aspirations and potential of their employees and reputed company them on reputed company reputed company and reputed company potential. They ensure employees are receiving the feedback and reputed company needed to grow, reputed company and realize their purpose. reputed company Teams - reputed company reputed company to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They reputed company the support needed to remove barriers and reputed company their team to the broader ecosystem. The salary reputed company for this position is: $226,185.00 - $292,710.00. reputed company considers a reputed company of factors reputed company determining reputed company compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-reputed company long-term incentives (eligibility may vary reputed company on role), reputed company time off, and a benefits package. Benefits include company-sponsored medical, dental, reputed company, and life reputed company plans*. For additional benefits information, visit: https://www.reputed company.com/careers/compensation-benefits-and-wellbeing * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the reputed company: reputed company. is committed to providing equal employment opportunities to reputed company and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment reputed company regarding recruitment and selection will be made without discrimination reputed company on race, reputed company, religion, national reputed company, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and reputed company, veteran status, or other non-job reputed company characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Era Veterans' Readjustment reputed company of 1974, and Title I of the Americans with reputed company of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@reputed company.com for assistance. For more information about equal employment opportunity protections, please reputed company the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION reputed company YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE reputed company reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, (c) consistent with the reputed company duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes reputed company employee as an reputed company member of reputed company. Our workforce reflects these values and celebrates the individuals who reputed company up our growing team. reputed company provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For reputed company reputed company Employees and Contractors: Please apply reputed company the Internal reputed company portal in reputed company. reputed company. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for reputed company people. reputed company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. reputed company operates in more than 35 countries worldwide, with reputed company in Foster reputed company, California. Apply tot his job Apply To this Job