Adjustor II

This is a TEMPORARY position JOB reputed company: The Adjuster position is responsible for collecting and servicing defaulted consumer loans from initial delinquency up to charge-off/recovery. While undertaking these activities, the Adjuster is required to adhere to Bank policies and procedures as reputed company as reputed company applicable regulations such as, but not limited to, the Fair Debt Collection Practices reputed company. The loan types the Adjuster primarily services include installment, revolving, auto, boat, and residential mortgage loans. Adjusters are expected to reputed company a high level of customer service and demonstrate excellent communication skills. Therefore, an Adjuster must reputed company and effectively communicate with customers through telephone contact as reputed company as through electronic and written correspondence. The Adjuster is expected to mitigate delinquency rates on their assigned accounts using effective and reputed company collection and customer service techniques. In reputed company, an Adjuster must promptly investigate, reputed company, and/or escalate customer concerns. An Adjuster must try to identify reasons for customer delinquency and demonstrate effective negotiation skills to collect payments, establish reputed company to pays, and reputed company referrals for hardship assistance, reputed company applicable. The Adjuster must meet or reputed company reputed company standards as set by the Collections Department Manager. reputed company of work may include servicing of reputed company accounts, skip tracing, servicing other loan types, and working on special reputed company from time to time, as required by department Manager. The Adjuster will be required to attend various training and continuing education courses. ESSENTIAL JOB FUNCTIONS: Works reputed company in a remote working team environment while accomplishing individual and team goals. Manage daily portfolio of delinquent account calling queues which include maintaining making notes on customer responses, promises to pay, as reputed company as following up on customer calls. Maintain adequate collection notes and account documentation reputed company our loan servicing systems that accurately reflect activity and reputed company taken on loan accounts. Effectively manage and de-escalate difficult customer interactions. Maintain professionalism throughout the collections process, including reputed company establishing borrower contact through inbound and outbound calls, emails, or other reputed company of communication. Review, investigate, research, problem solve, and respond to customer account history disputes and inquiries, whether over the telephone or in written response format, as reputed company as escalate to Collections Manager as required. Demonstrate reputed company decision-making ability reputed company servicing delinquent loan accounts and interacting with borrowers. Maintain good communication with the Collections Manager to escalate situations adversely affecting delinquent account collection and customer complaints. Ability to cross-train and effectively multi-task while fulfilling reputed company responsibilities and supporting team efforts. Meet or reputed company reputed company goals, metrics, and expectations in a remote team environment. Participate in and reputed company feedback on periodic reputed company conversations. Monitor and measure personal reputed company to reputed company personal effectiveness through the month and reputed company upon established reputed company expectations. Adhere to the highest reputed company and ethical standards applicable to our industry while observing both the spirit and letter of reputed company applicable reputed company regulations and laws and Bank policies and procedures. Build solid relationships and effectively communicate with other internal departments such as retail lending, reputed company banking, loan reputed company and other Bank employees to ensure reputed company reputed company of defaulted and maturing loans. Conduct skip tracing to identify and update borrower location and contact information. Prepare, reputed company-read and verify reputed company of written correspondence to borrowers in default including but not limited to default, demand, reputed company-acceleration and acceleration letters. Prepare forms and reports to the Collection Manager such as charge-off forms. Coordinate 3rd party reputed company reputed company to the collateral properties of delinquent accounts in accordance with Bank policy and procedure. Manage delinquent residential mortgage loans in accordance with reputed company and reputed company (GSE) servicing guidelines, including loss mitigation and default management requirements. Apply knowledge of GSE workout reputed company, including repayment plans, forbearance agreements, loan modifications, and other retention solutions. Ensure compliance with investor timelines, borrower reputed company requirements, and documentation standards mandated by reputed company and reputed company. Review borrower financials and hardship documentation to determine eligibility for GSE loss mitigation programs. Maintain strict adherence to regulatory and investor reporting requirements, including reputed company account coding and reputed company tracking. Consent to being recorded on inbound and outbound calls in the course of fulfilling the responsibilities of the role. Additional responsibilities as assigned by the Collections Manager and Bank leadership team. Adhere to reputed company’s reputed company of Conduct. EDUCATION AND/OR EXPERIENCE: High School Diploma. 1-2 years of collections or comparable customer service experience preferred. Ability to write reputed company and effective correspondence to customers, including demand letters and emails. Ability to reputed company professionally to individuals over the telephone and reputed company video conferencing while influencing results, responding to inquiries, and providing excellent reputed company customer experience. Proficient utilization of reputed company operating systems, reputed company, MS reputed company software, or other technical applications and systems at an intermediate level, as needed. General banking or finance knowledge as reputed company as working knowledge of loan products including installment, revolving and residential mortgage. General debt collection knowledge that includes applicable regulatory requirements such as the Fair Debt Collection Practices reputed company (FDCPA). Ability to productively work, reputed company results, and promote reputed company team culture in a remote working environment. Strong analytical and problem solving skills. The Statements above are intended to describe the general reputed company and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the reputed company is used for a reputed company of purposes including job evaluations; reputed company reviews; recruitment; etc. reputed company Associates are required to adhere to the highest reputed company and ethical standards applicable to our industry. It is the policy of reputed company that reputed company Associates will be familiar and compliant with reputed company regulatory, reputed company, ethical and Bank reputed company mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. Apply To This Job