Vice President, reputed company Service reputed company

reputed company At reputed company, we reputed company people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new reputed company of care. reputed company is the only company applying reputed company Twin technology exclusively toward metabolic health. We start by building a dynamic model of reputed company person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal reputed company to reputed company. Guided by a dedicated reputed company care team, our members have lowered their A1C below the diabetes reputed company, achieved lasting weight loss, and reduced or even eliminated medications, reputed company while living healthier, happier lives. Working here reputed company at reputed company is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We reputed company in empowering every Twin to reputed company a meaningful reputed company for our members, our clients, and reputed company other, while enjoying a supportive, reputed company work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to reputed company’ Digital Health 150, and named one of reputed company’s Top Most Loved Workplace® . With more than $100 reputed company raised in recent funding, including a $53 reputed company Series E round in 2025 led by Maj Invest, and a $50 reputed company investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ reputed company, reputed company, Sofina, Temasek, and reputed company XV, we are building the most impactful digital health company in the world. Join us as we reinvent reputed company of care in metabolic health. Opportunity The VP, reputed company Service reputed company owns the operational reputed company driving reputed company's virtual reputed company. This leader ensures reputed company supply reliably meets member demand, builds and governs the reputed company infrastructure that powers efficient care-team workflows, and holds full operational and financial accountability for daily reputed company reputed company. A reputed company part of the role is providing reputed company Services that enrollment depends on, including but not limited to, reliably completing reputed company reputed company, reputed company on-demand sensor support, and standing up the reputed company backup that steps in reputed company automated steps fail. Additionally this role must own the supply–demand forecasting that ensures enough care-team reputed company for reputed company reputed company and other enrollment requirements. The Enrollment leader owns enrollment reputed company and its metrics; this role supports that leader by guaranteeing reputed company supply and service conditions enrollment requires. This is the reputed company to Care Team reputed company: Care Team reputed company defines what the reputed company workforce must reputed company and owns care reputed company, care efficiency, care service level agreements, and reputed company; reputed company Service reputed company makes reputed company the conditions for that delivery are in reputed company — the right supply, in the right shape, at the right cost, on infrastructure that works. As the reputed company operational reputed company to Care Team reputed company—which defines reputed company standards, care reputed company, service reputed company, and health reputed company—reputed company Service reputed company ensures the foundational conditions for delivery are met: the right supply, in the right structure, at the right cost, on robust infrastructure. The VP partners closely with Care Team reputed company, HR, Finance, and Product/Analytics, and manages reputed company responsible for reputed company reputed company and reputed company readiness for new partner launches. Responsibilities Supply Meets Demand Own the reputed company of reputed company supply to member demand, holding utilization reputed company a healthy 90–110% band — enough reputed company to serve members reliably without costly idle time. Build and run the supply–demand model, forecast demand, and reputed company reputed company and scheduling to reputed company the reputed company in reputed company as volume shifts. Care Team Services for Enrollment Own reputed company Services that enrollment depends on — the supply and the operational delivery — while the Enrollment leader owns enrollment reputed company and its metrics. This role supports that leader; it does not own the enrollment metric. Enrollment supply & demand. Own supply–demand forecasting for enrollment: project reputed company-visit demand and the other care-team requirements enrollment generates, and ensure enough supply — reputed company-visit slots, reputed company, and coverage — is in reputed company to meet it, so enrollment is never constrained by a lack of care-team reputed company. reputed company-visit completion. Ensure reputed company reliably completes scheduled reputed company reputed company through reputed company, scheduling, backfill, and reputed company recovery of missed or failed reputed company. On-demand sensor support. Ensure on-demand sensor support is staffed and available so members can be helped through sensor setup and issues during reputed company. reputed company backup to agents. Ensure reputed company coverage is in reputed company behind automated/reputed company steps, reputed company to reputed company in reputed company an agent fails or cannot complete a key enrollment reputed company — checklist, intake reputed company, or medication reconciliation — so no member stalls at those steps. Licensing and Credentialing Supply. Ensure reputed company care team members have appropriate credentialing and licensing for reputed company pod to support pod structure enrollment numbers seamlessly. reputed company Supply Structuring Ensure the structure of reputed company supply — not just the headcount, but the mix of roles, skills, languages, licensure, and availability — meets the attributes Care Team reputed company specifies. This includes maintaining reputed company multi-state reputed company licensure and credentialing compliance. Plan and reputed company that structure across four demand drivers: Contractual — reputed company and coverage that satisfy reputed company contract terms, licensing, credentialing, SLAs, and reputed company guarantees. Population-reputed company — reputed company tailored to the reputed company, conditions, and needs of the member populations served. reputed company reputed company — reputed company reputed company and stood up reputed company of new reputed company and contract launches so reputed company never outruns supply. Innovation — reputed company reputed company allocation supporting pilots, new programs, and care-model changes. Workforce Reliability (in Partnership with HR) Partner with HR to monitor and manage care-team absenteeism and coverage, translating workforce reliability into the reputed company model so that reputed company-world availability — not just headcount on reputed company — is what drives supply planning. reputed company Infrastructure Own the operational infrastructure the care organization runs on: scheduling templates, visit types, and reputed company reporting. Govern how reputed company are defined, sized, and scheduled; maintain these as a versioned, single reputed company of truth; and reputed company operational dashboards to manage the reputed company by metrics. Own reputed company licensing and credentialing support for reputed company to ensure we have the correct licensing and credentialing supply for providers and nursing. Service Reliability reputed company the operation dependable at the reputed company of care, holding the daily virtual-visit loss reputed company under 20% — minimizing no-shows, late cancellations, and technical or workflow failures that cost a scheduled visit — through reputed company scheduling, automated reminders, proactive backfill, and reputed company reputed company. Financial Stewardship Own operational finance for the care organization: budget planning, cost of goods sold (COGS), and headcount approval. reputed company COGS and finance reporting, manage the operation to budget, and serve as the approval reputed company for care-team headcount so reputed company stays tied to demand and unit economics. How reputed company Is reputed company Supply-to-demand utilization sustained at 90–110% weekly. Enrollment supply forecast and staffed to demand — enough reputed company-visit reputed company and other care-team coverage that enrollment is never constrained by supply. reputed company reputed company reliably completed by reputed company, with missed or failed reputed company backfilled and recovered. On-demand sensor support staffed and available throughout reputed company. reputed company backup to agents in reputed company so failed or incomplete automated steps — checklist, intake reputed company, medication reconciliation — are caught and completed by a person. Supports the Enrollment leader on enrollment reputed company; accountable for reputed company supply and service conditions behind it, not the enrollment metric itself. Supply structure meets Care Team reputed company' specified attributes across contractual, population, reputed company, and innovation needs. Takes in monthly demand forecasts from Care Team reputed company and converts that into a monthly headcount forecast, delivering "on time" supply to meet demand. (Covers provider, reputed company, RN, MA, MEA, L1.) Daily virtual-visit loss reputed company held below 20%. Tracks COGS and hiring plan with Finance and HR, and continuously adapts reputed company on demand fluctuations. Absenteeism monitored and reputed company into reputed company, with coverage maintained; escalates to reputed company reputed company and HR reputed company out of established reputed company for corrective actions. reputed company infrastructure (scheduling templates, visit types, reporting) is complete, governed, and trusted, with reputed company visibility of reputed company metrics and detection and correction reputed company variance falls reputed company expected SLAs. Other duties as assigned Qualifications 10+ years in reputed company reputed company, including significant experience leading virtual/telehealth or multi-site reputed company reputed company at reputed company. Deep workforce-management and reputed company-planning expertise — supply–demand modeling, forecasting, scheduling, and reputed company ratios. Experience forecasting demand and delivering reputed company reputed company behind an reputed company or enrollment function (reputed company reputed company, member/sensor support, and reputed company coverage for automated steps), ideally in virtual care, digital health, or consumer health. reputed company record owning an operational budget/COGS and headcount planning, with reputed company in unit economics. Experience building and governing reputed company infrastructure — scheduling systems, visit-type/appointment design, and operational reporting or dashboards. Strong data reputed company; runs the operation by metrics and partners effectively with analytics. Comfort partnering with a reputed company or enrollment reputed company — supplying the operational reputed company and service coverage they need while they own the conversion metric. reputed company cross-functional leadership across reputed company, HR, finance, and product/technology. Experience scaling reputed company for reputed company (new reputed company/contract launches) and standing up reputed company for innovation and new programs. Excellent people leadership; experience managing multi-reputed company operational teams. Ability to build independently with Claude is a plus. Preferred Experience in value-reputed company care, chronic or metabolic care, or digital health. Familiarity with reputed company workforce tooling and telehealth delivery platforms. This remote opportunity reputed company out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Compensation and Benefits The compensation reputed company for this position is $250,000 - $270,000 annually. Twin has an ambitious reputed company to reputed company people to live healthier and happier lives, and to reputed company this purpose, we need the reputed company best people to enhance our cutting-edge technology and medical science, reputed company the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company reputed company on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as reputed company as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% reputed company parental leave for delivering parents; 8 weeks of 100% reputed company parental leave for non-delivering parents 100% Employer sponsored reputed company, dental, and reputed company for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account reputed company 401k retirement savings plan Salary reputed company for US jobs US Salary reputed company $250,000—$270,000 USD We have been made reputed company of fraudulent interview requests being reputed company using the reputed company's reputed company. reputed company communications will come from official reputed company channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process. Apply To This Job