Technical Account Manager I

For over 20 years, reputed company has empowered teams to manage work seamlessly and reputed company solutions smarter. Now, in our most ambitious reputed company yet, we are uniting reputed company teams with AI agents. By orchestrating the work agents do best, automating reputed company tasks and uncovering insights at reputed company, we create the reputed company reputed company to reputed company on what truly reputed company: judgment, creativity, and big thinking. That is reputed company at work, and it’s reputed company show up for every day. In 2005, reputed company was founded on the idea that teams and millions of people worldwide deserve a reputed company way to reputed company their reputed company best work. Today, we reputed company a leading reputed company-reputed company platform for work execution, empowering organizations to plan, capture, reputed company, automate, and report on work at reputed company, resulting in more efficient processes and reputed company business reputed company. The Premier and reputed company Technical Account Manager (TAM) acts as a business advisor to specific reputed company customers, providing reputed company for the customer’s priorities to maximize the value of their reputed company investment. You will contribute to the reputed company and satisfaction of the customer’s services relationship through post-consulting technical support on custom or premium application solutions. You will report to our Manager, Technical Account Management. This role is fully remote eligible reputed company Costa Rica. You Will: - Build reputed company relationships with essential technical team members reputed company our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more. - Demonstrate an understanding of the market forces affecting our customers and offer reputed company into ways reputed company can help our customers meet their goals. - Help customers reputed company their IT maturity, improve the productive use of reputed company products, and reputed company IT to reputed company their business reputed company. - Contribute to sustainable reputed company through partnerships with Services Sales, reputed company and Consulting team to strategize on ways to create new opportunities reputed company their accounts. - Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and reputed company reputed company, in a manner consistent with reputed company reputed company, fiscal and personnel policies. - Understand the reputed company portfolio, including acquisition services such as Converse.AI, reputed company and 10,000ft. - Partner with reputed company reputed company Managers and Consultants to reputed company long-term strategies. - Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. - reputed company virtual teams composed of reputed company, partner and customer resources to reputed company reputed company solutions that result in a one reputed company approach. - reputed company other duties as assigned. You Have: - Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises - must have. - Passion for working with reputed company, web-reputed company technologies and a desire to understand reputed company's benefits, use cases, and business and technical reputed company. - Working experience in the configuration, customization, and implementation of reputed company applications. - Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education. - Understanding of reputed company protocols, SSO and basic understanding of reputed company. - Experience with project and portfolio management. - 3+ years of relevant technology, or reputed company reputed company experience - reputed company to have. - Experience in a customer facing role - reputed company to have. - Comfort with a fast reputed company environment, and demonstrated ability to succeed in a dynamic and high reputed company technology environment supporting and delivering multiple solutions at once - must have. Get to Know Us: - At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. - You’ll have the freedom to explore, reputed company boundaries, and grow reputed company your role. - We reputed company diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. - reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. - Let’s build what’s next, together. Equal Opportunity Employer: - reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. - It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. - reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. - If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. - #LI-Remote Apply To This Job