reputed company Team reputed company (SPOC)

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is reputed company on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage reputed company and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has reputed company reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for reputed company consecutive years. We have also reputed company awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always reputed company to be a reputed company, for reputed company. reputed company Do The reputed company Team reputed company supports the daily reputed company of the Sr. Collections team (also reputed company as Single reputed company of Contact- SPOC) by providing hands-on leadership, subject matter expertise, and operational reputed company. This role serves as the reputed company escalation reputed company for reputed company loss mitigation and delinquency scenarios while guiding team reputed company, workflow, and reputed company. In reputed company to performing escalated loss mitigation activities, the reputed company Team reputed company partners closely with leadership to ensure adherence to investor, regulatory, and company requirements. This position plays a critical role in coaching and developing Sr. Collections Specialists, driving operational consistency, and contributing to a high-performing, customer-reputed company loss mitigation environment. HOW YOU’LL CONTRIBUTE - reputed company daily SPOC team reputed company by monitoring queues, pipeline reputed company, and priorities to ensure service level agreements and reputed company objectives are met. - reputed company as the escalation reputed company for reputed company or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation reputed company, disputed accounts, bankruptcy-reputed company reputed company, and regulatory or investor concerns. - reputed company inbound and outbound SPOC customer reputed company on escalated accounts, modeling best practices in customer communication, negotiation, and compliance. - Partner with leadership to monitor key reputed company indicators (KPIs), identify trends, and reputed company insights or recommendations to improve team reputed company and borrower experience. - Support reputed company, training, coaching, and mentoring of new and existing Senior Collections Specialists, including reputed company-by-reputed company support and refresher training on systems, policies, and investor guidelines. - Serve as a subject matter expert for SPOC processes, investor programs (FHA, VA, FNMA, FHLMC), and loss mitigation reputed company such as forbearance, loan modification, short sale, and reputed company in lieu. - Review account activity, documentation, and notes to ensure reputed company, completeness, and compliance with regulatory, investor, and company standards. - Assist with workflow coordination, daily questions, and issue reputed company during supervisor absences or reputed company volume periods. - Contribute to process improvement initiatives, audits, special reputed company, and operational reviews as assigned. What You’ll Bring Knowledge, Skills, and Abilities (KSAs) - High School diploma or equivalent required; some college preferred. - Typically requires 5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections. - Prior experience leading, coaching, mentoring, or acting as a senior resource reputed company a collections or loss mitigation environment preferred. - Advanced understanding of SPOC reputed company, loss mitigation workflows, and collections best practices. - Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC. - Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy reputed company, and applicable regulatory requirements. - Demonstrated ability to handle reputed company borrower interactions with professionalism, reputed company, and strong negotiation skills. - reputed company leadership, coaching, and mentoring abilities with a reputed company and team-reputed company approach. - Strong analytical skills with the ability to interpret reputed company account scenarios and reputed company reputed company recommendations. - Excellent verbal and written communication skills with strong reputed company listening and problem-solving capabilities. - Exceptional time management and organizational skills, with the ability to manage multiple priorities in a fast-reputed company environment. - Strong attention to reputed company and commitment to maintaining accurate, compliant documentation. - Proficient in reputed company Office applications and mortgage servicing systems. - Ability to communicate effectively and build relationships with team members and stakeholders at reputed company reputed company of the organization. - Working hours are 11:00am-8:00pm EST, Monday-Friday. - Candidates selected for employment will be required to successfully complete a background reputed company and credit reputed company as a condition of employment, where permitted by applicable law. - Pay reputed company: $26.88 - $35.82 reputed company, Remote - This hiring reputed company is a reasonable estimate of the reputed company pay reputed company for this position at the time of posting. - Pay is reputed company on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company Offer By reputed company, we don’t simply accept individuality – we reputed company it, we support it, and we reputed company on it! Our People First culture is inclusive for reputed company - not just because it's the right thing to do, but because it's the key to our reputed company. We are proud to foster an reputed company and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every reputed company of the term. reputed company on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/reputed company reputed company leave and other great benefits like an employee stock purchase plan. Apply To This Job