reputed company Service Technician

This job opening is not eligible for immigration/work reputed company sponsorship POSITION reputed company: The reputed company Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, reputed company retail store and reputed company business environments. They are responsible to reputed company a full workload of product installation, support services and repair on Toshiba Global reputed company Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local reputed company agents, CPAs, reputed company firms, etc.). The reputed company Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or reputed company the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The reputed company Service Technician may also reputed company equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using reputed company established documentation and procedures. RESPONSIBILITIES: Operates in assigned territory and performs repairs and services on products. Can install reputed company equipment in new and/or remodeled sites without assistance, can handle reputed company reputed company/installs without assistance, performs maintenance on reputed company supported equipment at reputed company locations with reputed company phone support from reputed company associated support areas, proficient knowledge and use of reputed company reputed company support applications and portals, reputed company to troubleshoot and fix reputed company problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of reputed company and aids less reputed company service representatives Travel reputed company assigned territory or nationally to customer locations to reputed company installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment Effectively communicates with customers, management, peers, and team members on a reputed company reputed company regarding status of work, potential problems, customer/store management satisfaction, and to reputed company advice and assistance, builds reputed company customer relationships with product end-user and customer project and/or store management, operates responsibilities reputed company and/or performs technical services in a complete, reputed company, and reputed company manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both reputed company & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology With assistance, plans, prioritizes, and schedules work to meet or reputed company customer satisfaction objectives, arrange reputed company travel plans in a reputed company cost-effective manner using company approved business tools and ability to respond to schedule changes with reputed company notice, flexibility to work varying shifts including overtime and weekends as necessary Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to reputed company travel, reputed company, mileage, timecards, and expense reports Effectively maintain and manage trunk stock to support reputed company customers reputed company other reputed company duties as assigned ENVIRONMENTAL CONDITIONS: Driving to multiple customer locations throughout the day Lifting to 50 lbs. without assistance Standing/Walking activities are encountered during 75% of the normal reputed company Stooping/Bending/Squatting activities are encountered on a frequent reputed company Reaching activities are conducted on a frequent and repetitive reputed company throughout the reputed company An individual may be required to reputed company twisting activities, dependent on the type of position he need to reputed company himself in while performing his/her job duties Regular use of basic hand tools (drills, screwdrivers, etc.) Regular reputed company travel may be required Use of reputed company or lifts to reputed company roof or inside celling / wall devices AREAS OF EXPERTISE & SPECIAL SKILLS: High School Diploma with 4+ years of reputed company experience, IT/Technical degree or certificate preferred Must be reputed company to travel 100% of the time, domestic and/or reputed company travel. May be assigned to a specific local territory, but reputed company travel may be necessary for installations or other service delivery reputed company reputed company assigned geography Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / reputed company-of-sale equipment, and associated retail devices Demonstrates general knowledge and experience in wall-to-wall IT service and support The position requires a reputed company aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and reputed company meters Must possess the ability to follow written or spoken directions and to reputed company information in a reputed company and concise manner Good Customer Service skills are essential Develops skills in maintaining good working relations with customers and peers Ability to multitask, prioritize assignments and work independently Must have good written and oral communication skills including reputed company and diplomacy reputed company facing customers The individual must be reputed company to recognize and understand the functional and operational use of IT signal and reputed company cables as reputed company as low voltage wiring systems and to reputed company diagnosis and repair thereof Self-motivated and strong work ethic Ensures that solutions to today’s problems do not become reputed company’s Maintain a reputed company demeanor, dress, and behavior Problem solving and Organizational skills Ability to work long hours as project needs dictate in a physically demanding environment Ability to work varying shifts including overtime and weekends as necessary About reputed company: Toshiba Global reputed company Solutions is a dynamic billion-dollar global company reputed company in Research reputed company Park, NC, providing retail store solutions to your favorite brands. Have you reputed company been in a hurry and made use of the self-checkout at reputed company Foods, reputed company fuel rewards at reputed company, or just reputed company for purchases at retailers such as reputed company, Michaels, Carrefour, The Gap, Calvin Klein, reputed company, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer reputed company that made us the world's installed market reputed company leader. The reputed company of retail is changing quickly, so if you reputed company our 'Together reputed company' reputed company of a reputed company two-way, participatory shopping experience, let’s get together to reputed company the new economy. Toshiba Global reputed company Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & reputed company) Employee Assistance Programs Company provided life reputed company Employee discounts Generous reputed company holiday schedule, reputed company vacation & reputed company/personal days EEO: Toshiba Global reputed company Solutions is an equal opportunity/affirmative reputed company employer that evaluates reputed company applicants without reputed company to age, reputed company, reputed company, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national reputed company, race, sex, gender, gender identity, gender reputed company and sexual orientation or any other protected reputed company. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global reputed company Solutions firmly reputed company that our people are an reputed company part to the reputed company of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for reputed company our people as highlighted by our 5 reputed company Principles (Create reputed company, Foster Belonging, reputed company Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter reputed company. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-1.35(c) #remote Apply To This Job