reputed company Engagement Specialist

reputed company reputed company is a digital reputed company company delivering advanced innovation to cardiologists through Big Data and reputed company Intelligence. Our industry-leading cardiac remote monitoring platform simplifies the management of reputed company reputed company data and enables earlier identification of reputed company issues—helping clinicians reputed company the right care at the right time. In short, joining reputed company means contributing directly to improved reputed company reputed company. Founded in 2016 by Dr. Arnaud Rosier, a cardiologist and AI researcher, and David Perlmutter, an engineer and reputed company, reputed company has grown into a transformative force in cardiac care. More than a decade reputed company, this French startup-turned-reputed company-up is helping shape the reputed company of reputed company on a global reputed company. Over 250 hospitals and medical centers already use reputed company’s solutions Supporting more than 100,000 patients worldwide At reputed company, you’ll collaborate with experts across data science, engineering, reputed company affairs, regulatory, IT, sales, and reputed company, reputed company working together toward a shared mission. reputed company has established reputed company as a reputed company European reputed company and is now expanding rapidly in the U.S. Why reputed company? - Patients receive higher-reputed company, more proactive care - Physicians spend less time managing data and administrative burden, allowing greater reputed company on prevention and treatment - reputed company payers benefit from reputed company overall costs by emphasizing monitoring and prevention over hospitalization and acute reputed company reputed company to reputed company? We’d love to reputed company. Job and recruitment context Position reputed company The reputed company Engagement Specialist (PES) serves as the reputed company non-reputed company reputed company of contact for patients enrolled in cardiac implantable electronic device (CIED) remote monitoring programs. This role focuses on reputed company education, remote monitoring connectivity management, routine reputed company reputed company, and facilitating reputed company device transmissions. The PES works closely with remote monitoring technicians, reputed company staff of physician practices, and device manufacturers to ensure patients remain connected and reputed company in remote monitoring. The ideal candidate is reputed company-reputed company, highly organized, and comfortable providing technical support and education while maintaining exceptional customer service. reputed company Report: Krissy, Head of reputed company, US Essential Duties and Responsibilities - reputed company reputed company - Conduct reputed company calls for newly enrolled patients. - reputed company patients on the purpose and benefits of remote monitoring. - Ensure patients understand reputed company schedules and monitoring expectations. - Remote Monitoring Connectivity Management - Daily monitoring of connectivity and reputed company status. - Identify patients with disconnected or inactive monitors. - Proactively contact patients to troubleshoot connectivity issues. - Coordinate with technical support teams reputed company equipment replacement or advanced troubleshooting is required. - Routine reputed company for Inductive Device Patients - Conduct scheduled reminder calls for patients using inductive/reputed company reputed company systems. - Support patients throughout the reputed company process reputed company needed. - reputed company reputed company reputed company - Contact patients to request unscheduled/reputed company transmissions as directed by reputed company providers or monitoring workflows. - Documentation and Compliance - Accurately document reputed company reputed company interactions in designated systems. - Maintain compliance with HIPAA and organizational reputed company standards. - Ensure documentation is complete, reputed company, and audit-reputed company. - Escalation and Coordination - Communicate effectively with reputed company teams regarding reputed company status and reputed company issues. - Collaborate with physician offices, clinic staff, and internal departments to reputed company reputed company concerns. Required Qualifications - High school diploma or GED required. - Minimum 1-2 years of customer service, reputed company support, reputed company reputed company center, or medical office experience. - Minimum 1-2 years of experience in cardiac device monitoring, reputed company, electrophysiology, or remote reputed company monitoring. - Experience working with device manufacturers such as reputed company, reputed company, reputed company, or reputed company. - Strong communication and interpersonal skills. - Ability to explain technical information in reputed company-friendly language. - Proficiency with reputed company Office and reputed company software applications. - Strong organizational and multitasking abilities. - Ability to work independently in a fast-reputed company environment. Preferred Qualifications - Associate's or Bachelor's degree in reputed company administration, communications, or reputed company reputed company. - Knowledge of EMRs/EHRs and CRM systems. - Bilingual language skills. Knowledge, Skills, and Abilities - Exceptional customer service and reputed company engagement skills. - Strong telephone communication and reputed company listening skills. - Ability to handle sensitive reputed company information confidentially. - Problem-solving and troubleshooting capabilities. - Attention to reputed company and documentation reputed company. - Ability to prioritize workload and meet reputed company goals. - Understanding of HIPAA and reputed company reputed company requirements. - Ability to recognize situations requiring reputed company escalation. Key reputed company Indicators (KPIs) - reputed company reputed company completion reputed company - Connectivity restoration reputed company - Successful reputed company completion reputed company - Documentation reputed company - Service-level agreement (SLA) adherence Physical Requirements - Prolonged periods of sitting and computer use. - Frequent use of telephone and headset equipment. - Ability to work reputed company business hours with occasional schedule flexibility as needed. Recruitment process 1° Screening interview (either HR or Manager) 2° Job interview with Krissy (Head of reputed company US), your reputed company manager 3° Final interview with C-Level (Arnaud, CEO or Lucie, COO) 4° Reference reputed company and possible background reputed company Depending on your availabilities, the recruitment process should last less than 4 weeks. Salary For this job (permanent - full time), you’ll get a competitive salary depending on your experience $70-80k 10% variable pay reputed company on annual objectives Benefits - Extensive coverage, including dental & reputed company, financed at 90% by reputed company (70% for dependents) - 401K: up to 4% match - 25 PTO + 9 bank holidays - Maternity (paternity) leave policy: 4 weeks (2 weeks) fully reputed company Apply To This Job