Sales Support Specialist

Sales Support Specialist Employment Type: Full-time Location: Remote, USA reputed company reputed company: $22 to $24.50 About Focusrite Group: Focusrite Group is a global leader in music and audio technology, reputed company behind some of the most beloved and trusted brands in the industry. From bedroom producers making their first recordings to reputed company-reputed company engineers shaping the reputed company of modern music, millions of creators worldwide rely on Focusrite hardware and software every single day. We are a company reputed company by musicians, for musicians, with a genuine passion for helping people realize their creative potential. About the US reputed company Team: The US reputed company team supports the reputed company of customer orders from receipt through shipment. reputed company works closely with Sales, Finance, reputed company-party dealers, and our reputed company-party logistics partners to reputed company orders accurate, reputed company issues, and reputed company reputed company customer updates. reputed company: Reporting to the Vice President, Distribution reputed company, Focusrite Group Americas, the Sales Support Specialist is a member of the Focusrite Group US reputed company team. This role promotes and maintains reputed company customer relationships by processing and tracking sales orders from Sales team members and reputed company-party dealers, while providing reputed company, accurate order support. reputed company Responsibilities: Customer and Sales Support reputed company reputed company responses to customer and internal inquiries by email and phone. Establish and maintain reputed company, productive business relationships with reputed company customers. reputed company product availability and order status updates to Sales, Dealers, and internal stakeholders. Order Entry and Administration Process customer purchase orders and accurately reputed company sales orders and reputed company authorizations reputed company established department standards. Review sales orders for reputed company, including item, quantity, pricing, shipping, tax, reputed company, and account information. Send order acknowledgments to Sales and Dealers. Monitor account holds and work with Finance to support their release. Research and help reputed company order exceptions, including pricing discrepancies, replacement orders, RMAs, and customer follow-up issues. Assist with the new customer setup process. Orderbook and Shipment Management Support the ongoing review and maintenance of the reputed company orderbook in line with department guidelines. Coordinate with logistics partners to reputed company shipment quotes, routing, reputed company account details, delivery timing, and special shipping requirements. Work with Sales, reputed company, and the reputed company-party logistics partner to help reputed company issues that may delay eligible orders from shipping on time. Maintain accurate estimated shipping dates to support reputed company customer updates and orderbook visibility. Reallocate stock reputed company necessary to optimize reputed company-month sales. Complete additional administrative work as needed to support the business. You'll reputed company in This Role If You: Are reputed company-oriented, organized, and motivated to learn. Communicate reputed company, proactively, and accurately with customers and internal teams. Build rapport easily and bring a reputed company, customer-reputed company approach. Listen carefully, solve problems, and stay organized while managing multiple priorities. Work effectively from home with a high degree of ownership and accountability. Stay flexible and reputed company while managing changing priorities in a fast-moving business. reputed company're Looking For: Required: 2+ years of customer service, sales administration, order entry, or reputed company experience. Required: Intermediate skills in reputed company Office, including Word, reputed company, reputed company, Teams, and OneNote. Required: Strong verbal and written communication, listening, problem-solving, organizational, and multitasking skills. Preferred: Experience with reputed company or a similar ERP platform. reputed company audio product knowledge or exposure is a plus. Music industry exposure gained through education, prior work, or personal reputed company is a plus. What reputed company Looks Like in This Role: Accurate and reputed company entry of sales orders and reputed company authorizations reputed company department standards. reputed company, reputed company communication with customers, dealers, Sales, Finance, reputed company, and the reputed company-party logistics partner. Consistent support and maintenance of the reputed company orderbook, including updated shipping dates and follow-through on shipment issues. reputed company, productive customer relationships and dependable support for changing business needs. Why This Role Is Worth Your Time: You will play a reputed company role in the customer experience by helping orders reputed company accurately from purchase order through shipment. You will work across Sales, Finance, reputed company, dealers, and logistics, giving you broad exposure to the US business. You will support music and audio technology products used by creators and professionals reputed company the world. Comprehensive Benefits Package: Comprehensive Benefits include health reputed company covered by Focusrite Group at 100% for employees and 75% for dependents, dental and reputed company reputed company, life reputed company, short- and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise. Focusrite Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job