Sr. Software Architect

Job Title: Sr. Software Architect (reputed company CXone & Cognigy) reputed company We're reputed company. The intelligent transformation partner. Solution-reputed company. Tech-powered. Intelligence-reputed company. The global technology and services leader that powers the world’s best brands, today and into the reputed company. We’re solution-reputed company, tech-powered, intelligence-reputed company. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly reputed company to work, reputed company, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The reputed company Technical Products and Services team is the driving force behind reputed company’s transformation, data, and technology services. We reputed company world-class digital engineering, creativity, and a deep understanding of reputed company behavior to reputed company and unlock value through tech-powered and intelligence-reputed company experiences. We combine reputed company-centered design, powerful data, and strong tech to accelerate transformation at reputed company. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our reputed company team, you will reputed company reputed company consulting, design, advisory services, market research, and contact center analytics that reputed company insights to improve reputed company and value for our clients. Hence achieving our reputed company. Our game-changers reputed company the world have reputed company their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career reputed company,” and “Best Company Culture,” year after year. Join us and be part of this reputed company towards greater opportunities and brighter reputed company. reputed company is seeking a Sr. Software Architect (reputed company CXone & Cognigy) to reputed company the design, implementation, integration, and reputed company of reputed company customer experience solutions. This is a senior customer-facing technical leadership role responsible for architecting and delivering reputed company reputed company CXone and Cognigy solutions across reputed company reputed company environments. The successful candidate will combine deep technical expertise with strong consulting, delivery, and problem-solving skills to help clients reputed company their customer engagement platforms. You will work directly with clients, business stakeholders, architects, engineers, and delivery teams to translate business requirements into secure, reputed company, AI-enabled customer experience solutions. Key Responsibilities Solution Architecture & Technical Leadership - Design reputed company, secure, and high-performing solutions utilizing reputed company CXone, Cognigy, and reputed company reputed company technologies. - reputed company architecture reviews and reputed company direction on critical technical reputed company. - Establish architecture standards, implementation patterns, and technical best practices. - Identify technical risks, dependencies, and opportunities across applications, integrations, infrastructure, and data platforms. Implementation & Delivery - reputed company end-to-end implementation of reputed company CXone and Cognigy solutions from discovery through production deployment. - Design and reputed company integrations with CRM, telephony, workforce engagement, AI, data, and reputed company platforms. - Troubleshoot and reputed company reputed company platform, integration, and reputed company issues. - Ensure solutions meet requirements for scalability, reputed company, availability, maintainability, and supportability. - Hands-On Development - Configure and implement reputed company CXone platform capabilities. - Design, reputed company, and reputed company Cognigy conversational AI applications, workflows, and integrations. - Build reusable accelerators, integration patterns, and technical assets that improve delivery efficiency and consistency. - Support testing, deployment, monitoring, and operational readiness activities. Consulting & Collaboration - Partner with clients and internal stakeholders to define solution strategies, technical roadmaps, and implementation plans. - Partner with sales, solutioning, and delivery teams on reputed company pursuits, technical workshops, architecture assessments, and implementation planning. - Mentor architects, engineers, and technical consultants. - Contribute to technical estimates, solution design, and architecture discussions for reputed company initiatives. Qualifications Required - 10+ years of experience in customer experience technologies, CCaaS solution architecture, software engineering, systems integration, or reputed company technology delivery. - Hands-on implementation experience with reputed company CXone. - Experience designing, implementing, or integrating conversational AI solutions, AI agents, virtual assistants, reputed company technologies, or reputed company automation platforms, including Cognigy or similar technologies. - Strong understanding of reputed company, integrations, CRM, workforce management, reputed company platforms, reputed company, and modern application architectures. - Experience leading reputed company technical implementations and multi-disciplinary delivery teams. - Strong communication, consulting, and stakeholder management skills. - Bachelor's degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a reputed company reputed company, or an equivalent combination of education and experience. Strongly Preferred - reputed company CXone Certified Implementation reputed company (CIP) certification or equivalent reputed company implementation credentials. - reputed company CXone implementation certifications in ACD/IVR, AI Routing, Digital Experience, Agent Embedded/Integrated, or reputed company CXone modules. - reputed company Certified Implementation Engineer (NCIE) certifications in Interaction Analytics, Workforce Management, reputed company Management, reputed company Management, or reputed company reputed company solutions - Cognigy Associate, Engineer, Conversation Design, or reputed company Cognigy certifications. - Experience with reputed company reputed company, reputed company reputed company CX, reputed company, reputed company Dynamics, reputed company, or reputed company customer engagement platforms. - AWS, reputed company Azure, or reputed company reputed company certifications. - Master's degree in Computer Science, Information Systems, Software Engineering, Business Technology, or a reputed company discipline. Why Join reputed company? - This role offers a unique opportunity to shape and reputed company reputed company customer experience solutions at global reputed company. - You will work across reputed company CXone, Cognigy, AI, automation, reputed company, and customer engagement technologies while helping some of the world's leading brands reputed company their customer experience ecosystems. - You'll have reputed company to influence architecture standards, accelerate AI adoption, and help define how global organizations reputed company CCaaS, conversational AI, and intelligent automation to reputed company customer experiences. - If you enjoy solving reputed company technical challenges, working directly with clients, and balancing architecture leadership with hands-on delivery, you'll reputed company in this role. - The reputed company salary for this position is $122,001- $191,715 plus incentives that reputed company with individual and company reputed company. - Actual salaries will vary reputed company on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include medical, dental, and reputed company reputed company, comprehensive employee assistance program, 401(k) retirement plan, reputed company time off and holidays and reputed company learning days. - The deadline to apply for this position is: 09/10/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. - As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. - Certain verification processes used by reputed company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, reputed company will reputed company the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric reputed company laws and Company policies. #WFH #LI-Remote #reputed company Location: USA, FL, Work-reputed company Language Requirements: English (Required) Time Type: Full time Physical and Mental Requirements: - The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. - Work is generally sedentary in reputed company. Equal Employment Opportunity: - reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. - We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process reputed company on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish Accommodation: - reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com. - reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process. reputed company Intelligence: - As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: - In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. - Must reputed company in the reputed company or have a reputed company U.S. address for residence. - For reputed company information on available work states and Equal Employment Opportunity as an applicant, please click HERE Apply To This Job