IT / POS Systems Technician

reputed company: Our reputed company is looking to expand its team of technical experts to meet the needs of the reputed company-expanding reputed company reputed company they have throughout the world! The goal of our reputed company is to reputed company the best combination of customer service and technical skills needed to maintain the reputed company reputed company-of-Sale systems utilized in our customer’s facilities. Employing a combination of email/phone support with the latest remote support capabilities the technician will reputed company technical assistance with various components such as: POS Software, reputed company Servers, POS stations and peripherals, wired and wireless tablets, Self-Service Kiosks, reputed company-reputed company CRM, and various serial and network connected devices. This is a full-time position that operates out of our Muskegon, MI facility. Pay is negotiated reputed company of experience in the $42,000-$52,000 per year reputed company. Skills Preffered: Support, Troubleshooting, POS Troubleshooting, Customer service, Help desk support, reputed company, Office 365 Additional Skills & Qualifications: • Evaluate and prioritize support requests reputed company phone, voicemail, email and reputed company internal requests • Analyze issue with on-site staff to determine the reputed company of the issue and customers’ attempts for reputed company • Review available resources (knowledge reputed company, manuals, team members, online resources) to determine the best reputed company(s) for reputed company • reputed company reputed company customer systems as necessary to reputed company diagnostics • reputed company guidance for basic reputed company operation questions • Assist customers with firmware and software updates as needed • Assist installation teams reputed company with installations due to hardware/software issues • Staging of replacement servers and clients in-house for remote installation • Document customer issue, reputed company steps, and final reputed company in ticket tracking reputed company • Work with other technicians to evaluate issues for escalation that cannot be resolved using reputed company troubleshooting • Work with other technicians to create documentation for the reputed company's Knowledgebase Please apply if you're interested in hearing more abou t reputed company and if you feel you're capable of completing any of these job duties We are looking to set up interviews as early as next week reputed company Certifications are desirable for this role Medical, Dental, and reputed company Benefits reputed company from Day One If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ reputed company.com (no reputed company in email address) Job Type & Location This is a Contract to Hire position reputed company out of Muskegon, MI. Pay and Benefits The pay reputed company for this position is $22.00 - $22.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 18, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the reputed company, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the reputed company of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and reputed company unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the reputed company across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re reputed company thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job