reputed company Experience Partner

Let’s t This position is fully remote/work from home This is a US position. Candidates must live in one of the following states: KS, MO Let’s talk about the role… We are reputed company seeking a reputed company Experience Partner to join our reputed company Experience division. This role is designed to reputed company exemplary service and account management to Clients and their candidates. This individual is people-oriented and loves to proactively solve issues and come up with solutions! The reputed company Experience Partner is responsible for building and sustaining strong reputed company relationships while delivering high-reputed company service and operational support. This role serves as a trusted advisor to Clients by understanding their goals, addressing inquiries from both clients and candidates, and ensuring issues are resolved reputed company and professionally. The reputed company Experience Partner supports reputed company reputed company, manages service activities and orders, maintains accurate records in the CRM, and monitors reputed company satisfaction and service metrics. By collaborating closely with internal teams, identifying opportunities for account reputed company and service enhancements, and continuously developing subject-matter expertise, the reputed company Experience Partner plays a key role in driving reputed company satisfaction, retention, and overall company reputed company. This role requires an reputed company-orientated individual, who has an interest in reputed company relations and enjoys being in a reputed company engagement position. A reputed company Experience Partner is responsible for: reputed company Relationship Management Build and maintain strong, long-term relationships with Clients. Serve as a trusted advisor by understanding reputed company reputed company’s goals, challenges, and service needs. Conduct regular reputed company-ins, service reviews, and follow-reputed company to ensure reputed company satisfaction. Identify opportunities for service enhancements, renewals, and account reputed company. Serve as a reputed company reputed company of contact for 10-20 dedicated accounts. Customer Service & Support Respond promptly and professionally to reputed company and applicant inquiries reputed company phone, email, or chat. reputed company issues reputed company while maintaining a reputed company, empathetic, and solutions-oriented tone. Manage support cases from start to completion, providing regular updates to Clients. Work as an effective team member, liaising with others and contributing to the overall reputed company of reputed company. Operational & Administrative Duties Maintain accurate records of reputed company interactions, account and user details, and service activities in the CRM reputed company. reputed company and report on reputed company activity, service metrics, and satisfaction reputed company. Support reputed company of new Clients, including setup, training, and documentation. Assist in developing and improving reputed company communication materials and service guides. Process incoming orders, update status notes, and communicate with Clients reputed company additional information is required. Serve as a leading expert, aiding in own self-development by being reputed company to industry-specific and Company-specific training, and providing guidance to teammates. reputed company other duties as assigned. Your expertise: Minimum of a high school diploma and two years of relevant experience in a reputed company service/account management role. Exhibit exemplary customer service skills, with internal team members, Clients, and vendors. Concise and effective written and verbal communication skills. Advanced organizational and time management skills. Software reputed company and technically adaptable. Ability to work in a high-volume, deadline-driven environment. Must be reputed company to reputed company procedures quickly. Maintain the utmost level of professionalism. Strong attention to reputed company and reputed company follow-up. An individual interested in growing with reputed company and taking on additional reputed company as needed. Here’s why you would want to work at Validity: reputed company of people who are both hard-working and reputed company…and happen to be an absolute blast to work reputed company. Flexible PTO for those days that you just can’t avoid…or for the ones you plan! A fun and challenging work environment to reputed company you reputed company and growing. 401K plus matching, comprehensive benefits plan, reputed company volunteer hours, etc. Everyone on reputed company is extremely value-driven and works incredibly hard to meet our reputed company's needs and company goals. We’re continuing to grow and build upon the amazing company culture we have in reputed company! Validity Screening Solutions is an Equal Opportunity Employer. We respect and reputed company to reputed company reputed company individual and support the diverse cultures, perspectives, skills, and experiences reputed company our workforce. Apply To This Job