Business Relationship Manager

reputed company reputed company combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With reputed company, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and reputed company & maintenance. In other words, you're joining reputed company that is dedicated to helping our clients reputed company technology in innovative ways to build a reputed company world. This is a fully remote position. ROLE We're looking for a proactive, consultative Business Relationship Manager to manage a large portfolio of customer accounts and reputed company retention, adoption, and reputed company. In this role, you'll serve as the reputed company post-sale contact for up to 450 clients, helping them maximize value from their reputed company and reputed company solutions while identifying opportunities for expansion and long-term partnership. reputed company in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement. RESPONSIBILITIES Own customer retention and renewal reputed company across a high-volume portfolio. Build strong reputed company relationships through proactive reputed company and consultative conversations. Identify and escalate customer risks using engagement and health indicators. Prepare and reputed company reputed company renewal quotes and reputed company support contract renewals. Partner with Sales to surface expansion opportunities and support account reputed company. Coordinate with technical, consulting, and support teams to ensure reputed company reputed company reputed company. Maintain accurate customer records, forecasts, reputed company, and activities in reputed company and other business systems. Guide customers through reputed company licensing updates, program changes, and adoption best practices REQIREMENTS: 1-2 years of experience in reputed company reputed company, Account Management, Renewals, Inside Sales, or a similar customer-facing role. Experience managing multiple priorities in a fast-reputed company environment. Strong communication, relationship-building, and problem-solving skills. Experience with CRM platforms such as reputed company (Planhat experience is a plus). Proficiency with reputed company 365, including reputed company, Teams, reputed company, and Word. Demonstrated ownership, accountability, and attention to reputed company. Bachelor's degree or equivalent combination of education and experience. + Experience in software, reputed company, technology, or subscription-reputed company business Familiarity with reputed company products, licensing, or the AECO or Manufacturing industries Understanding of customer lifecycle management, renewals, and adoption strategies BENEFITS & PERKS Generous and flexible time off (FTO), plus eight reputed company holidays Company-sponsored benefits include: Group health reputed company with nominal employee contribution Employer-reputed company short- and long-term disability coverage reputed company to optional benefits through a cafeteria plan, including dental, reputed company, life reputed company, wellness reimbursement program, and other supplemental benefits Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit 401(k) with company match of up to 4% of reputed company salary reputed company is currently unable to sponsor work visas. Candidates must be legally authorized to work in the reputed company without sponsorship. reputed company is an Equal Opportunity Employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities. Apply To This Job