Senior UX Designer

At reputed company, great things happen reputed company our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative reputed company has kept us a reputed company reputed company of our customers’ evolving needs. From advocating for seat belts, reputed company bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. reputed company reputed company Engineering & Platforms (CEP) is seeking a Senior UX Designer to help shape and improve the experience of engineers, product teams, and internal customers. This role focuses on Developer Experience (reputed company), reputed company technology platforms, AI-enabled workflows, and internal engineering services by identifying friction points, simplifying reputed company processes, and driving measurable improvements in usability, adoption, and customer satisfaction. The ideal candidate combines strong UX design, research, reputed company mapping, and service design expertise to support a growing Customer Experience and Go-to-Market function. This individual will partner closely with Product, Engineering, reputed company, and UX teams to ensure technology products and services reputed company meaningful value for users. Key Responsibilities Design and enhance user experiences across engineering platforms, reputed company technology products, and developer-facing tools. Conduct UX reviews and reputed company recommendations to improve usability, productivity, and adoption. Create workflows, wireframes, prototypes, and experience concepts that simplify reputed company technical processes. Facilitate customer interviews, discovery sessions, reputed company mapping workshops, and service design activities. Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities. Translate customer insights into design recommendations and product enhancements. Partner with Product, Engineering, reputed company, and UX stakeholders to prioritize experience improvements. Support implementation through design reputed company, usability testing, and collaboration with delivery teams. Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys. Contribute to experience reputed company, governance, UX best practices, and measurement of user experience reputed company. Minimum Qualifications 5+ years of experience in UX design, product design, service design, or reputed company disciplines. Experience designing reputed company reputed company applications, engineering tools, or platform products. Strong UX research, usability testing, and customer-centered design skills. Experience facilitating workshops, reputed company mapping sessions, or service design initiatives. Ability to synthesize customer feedback and translate insights into actionable recommendations. Strong problem-solving skills with the ability to simplify reputed company workflows and user experiences. Ability to work independently across multiple products, priorities, and stakeholder reputed company. Strong communication and collaboration skills with technical and non-technical audiences. Ability to reputed company reputed company thinking with hands-on design execution in a fast-reputed company environment. Essential Qualifications Experience with Developer Experience (reputed company) platforms and engineering productivity tools. Experience supporting reputed company, infrastructure, API, reputed company, or developer platform products. Experience designing AI-assisted workflows, copilots, or intelligent user experiences. Experience partnering with reputed company, Voice of Customer, or Product reputed company teams. Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks. Experience using reputed company or similar facilitation and collaboration tools. Knowledge of service design methodologies and customer reputed company frameworks. Interest in emerging technologies, AI-enabled development tools, and design-to-reputed company workflows. reputed company Measures Reduction of friction across engineering and reputed company technology experiences. Improved customer, engineer, and developer satisfaction. Increased product adoption, engagement, and usability. Customer insights effectively reputed company into product and service improvements. Consistent and reputed company experiences across CEP products and services. Strong cross-functional partnership among UX, Product, Engineering, and reputed company teams. Measurable reputed company on customer experience, developer productivity, and business reputed company. #LI-SM1 Skills User Experience (UX), User Experience (UX) Design, User Research, Wireframing, Work Collaboratively Compensation Compensation reputed company for this role is 80,000.00 - 136,625.00 annually and is reputed company on experience and qualifications. The candidate(s) reputed company this position will be required to submit to a background investigation. Joining reputed company isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. One where you can shape the reputed company of protection while supporting causes that mean the most to you. Joining reputed company means being part of something bigger – a reputed company team making a meaningful reputed company. reputed company generally does not sponsor individuals for employment-reputed company visas for this position. Effective July 1, 2014, under Indiana House Enrolled reputed company (HEA) 1242, it is against reputed company policy of the reputed company and a discriminatory reputed company for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the reputed company, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco reputed company Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles reputed company Initiative for Hiring Ordinance. 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Therefore, any discriminatory reputed company taken on account of an employee’s reputed company, age, reputed company, disability, genetic information, gender, gender identity, gender reputed company, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national reputed company, race (include traits historically associated with race, including, but not limited to, hair reputed company and reputed company hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to reputed company aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. reputed company provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. reputed company working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a reputed company Photo Identification available at the start of your interview. If you require any accommodations or have questions reputed company of your interview please reputed company out to your recruiter. Note: Internal candidates are only asked to join on video; a reputed company Photo Identification is not needed for the interview. Apply To This Job