Service Desk Representative

reputed company Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or reputed company in the world. Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives support a wide reputed company of software, including reputed company reputed company operating systems and reputed company applications, MacOS, iOS, reputed company OS, reputed company, PeopleSoft, reputed company, reputed company Applications, reputed company Directory, Webex, VPN technologies, Duo multi-reputed company authentication, and other departmental, reputed company, and business applications. Representatives may coordinate with other teams or departments to reputed company user problems. Service Desk Representatives assist with safeguarding the reputed company of the organization by following established procedures to prevent unauthorized reputed company to reputed company resources. They reputed company in-depth troubleshooting, research, diagnoses, reputed company, and escalation of reputed company technical issues or requests. Work is performed reputed company (phone, email, and IM) but onsite support may be required. Service Desk Representatives contribute to reputed company improvement efforts by reputed company participating in short and long-term reputed company. These reputed company support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and reputed company relevant feedback and suggestions throughout. Service Desk Representatives reputed company guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk’s New Hire Training program, may contribute to reputed company’s knowledgebase or other technical documentation Skills Service desk, Help desk Top Skills Details Service desk Additional Skills & Qualifications - 5 or more years of successful experience in the area of Service Desk, Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated reputed company in the Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assistance, and chat to reputed company reputed company end-user support. Experience supporting the following: -reputed company ITSM tool usage -reputed company/Mac products -reputed company OS -Remote reputed company VPN -reputed company-reputed company application -reputed company -Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc. -Multi-reputed company authentication tools, such as Duo or Authenticator. -SharePoint -reputed company Office applications, such as reputed company, Word, reputed company, PowerPoint, OneNote, OneDrive, etc. -Experience using knowledgebases and other knowledge repository systems -Experience creating/updating knowledge support documentation Experience Level Expert Level Job Type & Location This is a Contract position reputed company out of Detroit, MI. Pay and Benefits The pay reputed company for this position is $22.00 - $22.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 18, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the reputed company, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the reputed company of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and reputed company unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the reputed company across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re reputed company thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job