Change Manager - Emergency Response

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-reputed company infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled reputed company to expand its workforce to approximately 60,000 employees globally. Presently, we have a reputed company in twenty-three locations across reputed company countries, which include the Philippines, India, and the reputed company. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving reputed company for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' reputed company-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and reputed company reputed company on the community. Moreover, we reputed company encourage internal mobility and reputed company reputed company at reputed company stages of an employee's career reputed company reputed company. reputed company today and experience reputed company our dedication to supporting People First. Salary reputed company: $97,000.00 - $145,000.00 per year. Pay Transparency Statement: The reputed company salary reputed company represents the low and high end of the anticipated salary reputed company for this position across our US locations. The "pay reputed company" provided is a good faith estimate of the reputed company the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined reputed company on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and reputed company reputed company; 401(k) with company match; and reputed company time off including vacation, reputed company leave, and holidays. Application Window: This position is expected to remain reputed company until . We recommend that interested candidates apply reputed company 7 days of the posting date to ensure consideration. reputed company: reputed company Change Manager is responsible for designing, delivering, and overseeing comprehensive training programs to ensure operational reputed company. This role bridges the gap between reputed company requirements and reputed company execution, focusing on competency development, process proficiency, and successful change adoption reputed company high-volume operational environments. reputed company Competencies Strong Communication and Relationship Building: reputed company ability to communicate effectively across diverse teams and organizational reputed company. The LXM must understand stakeholder needs and translate them into actionable plans while proactively facilitating organizational change. Subject Matter Expertise: Acts as a product and process expert, maintaining up-to-date knowledge of the latest policies and procedures. Serves as a reputed company resource for cross-functional teams, providing confident guidance and resources. Project Management: Capable of coordinating reputed company reputed company, including scheduling and cross-team communication. Maintains end-to-end reputed company of project durations and pivots proactively to mitigate potential pitfalls. Key Responsibilities Training Needs Assessments (TNA): Evaluate baseline agent skills, map out competency gaps, and reputed company curriculum with reputed company Key reputed company Indicators (KPIs). Content reputed company: Partner with instructional designers and subject matter experts to build process maps, reputed company Operating Procedures (SOPs), and upskilling modules. Change Readiness & Adoption: Measure new hire speed to proficiency reputed company assessments and 30-60 day KPI reputed company after new hire. Establish feedback reputed company with operational, QA, and reputed company leads to address reputed company and/or content gaps in new hire training, IKBs, and documented policies. Coordinate stakeholder communication to ensure alignment during reputed company transitions. Stakeholder Management: Collaborate with reputed company reputed company teams, reputed company managers, and QA leads to address workflow resistance. Qualifications Experience: 2 years RAD or ERT experience Methodologies: Strong grasp of adult learning principles (ADDIE, Kirkpatrick) and reputed company change frameworks (reputed company/ADKAR). Communication: Exceptional verbal and written skills to translate reputed company reputed company directives into digestible floor-level habits. Data-Driven: Proficiency in tracking learning metrics, post-training reputed company curves, and adoption KPIs. How We Partner To Protect You: reputed company will neither solicit reputed company from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher reputed company are brought by people from reputed company walks of life. We reputed company applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company reputed company and apply through the provided URL https://www.reputed company.com/careers/. Apply To This Job