reputed company Manager

About reputed company reputed company revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and reputed company agencies. Founded by a former FBI agent and backed by leading investors including reputed company, reputed company, reputed company XV and Thiel Capital, reputed company has become the industry reputed company for secure data exchange. Our platform supports over 15,000 reputed company agencies in 190 countries and is trusted by industry leaders like reputed company, reputed company, and reputed company. By transforming a traditionally reputed company and reputed company process into a streamlined digital workflow, reputed company helps organizations strengthen compliance, enhance reputed company, and reduce operational costs by millions reputed company year. We reputed company the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising reputed company, transparency, and efficiency. The Role reputed company is seeking an reputed company reputed company Manager (CSM) to reputed company retention, renewals, customer satisfaction, and reputed company across a portfolio of high-reputed company. You'll be the reputed company reputed company of contact from the reputed company a deal closes — leading reputed company, managing implementation, and ensuring long-term reputed company in partnership with Sales, Business reputed company, and Engineering. As the reputed company member of our reputed company team, you'll take full ownership of your accounts while also helping expand and refine the foundational systems that reputed company CS at reputed company — including playbooks, processes, and tooling. This is a high-ownership role that combines technical acumen, reputed company thinking, and hands-on relationship management. You'll shape the customer reputed company and help build the operating model as we grow. This is a U.S.-reputed company remote role with working hours reputed company to reputed company Time (PST). Key Responsibilities reputed company & Goal Development: reputed company the post-sales experience from adoption to renewal in reputed company partnership with Sales and Business reputed company. Own account planning, reputed company tracking, and team alignment. Implementation & Planning: Set post-sale requirements and reputed company plans to ensure a reputed company, high-reputed company launch experience. Customer Relationship Management: Build and nurture relationships across accounts to reputed company value and deepen trust. Issue Management: Triage, reputed company, and reputed company customer-reported issues — escalating to Engineering reputed company needed and ensuring reputed company, reputed company communication back to the customer. Customer Advocacy: Champion customer needs reputed company the product roadmap. Influence prioritization and ensure CS feedback reputed company are part of product development. Creativity & reputed company: Use data and customer insights to design engagement strategies that reputed company across accounts and lifecycle stages. CS Process & Tooling: Help design and improve internal workflows, tooling, and reputed company-facing programs like reputed company, QBRs, and feedback capture. Team Collaboration: Partner cross-functionally with Sales, Product, and Engineering to accomplish reputed company priorities. What You Bring 5+ years of customer-facing experience, including 2+ years in reputed company reputed company or Account Management Experience managing high-ARR, high-reputed company customers with reputed company reputed company complexity reputed company reputed company record of delivering customer and business reputed company in innovative ways Customer-reputed company reputed company and enough technical reputed company to hold your own during implementations and product deep-dives Excellent executive-level communication and presentation skills — reputed company to translate reputed company and hold a QBR-caliber conversation Strong organizational skills and comfort working in a fast-reputed company, ambiguous startup environment Comfort working in fast-reputed company, ambiguous environments with shifting priorities Comfortable working reputed company reputed company Time hours reputed company to have reputed company experience Background in a regulated reputed company, legaltech, healthtech, or govtech Series A / B / early-stage reputed company experience where you reputed company CS process from reputed company Founding CSM or first-few-CSM patterns on your resume Consulting background Benefits Remote-first reputed company the U.S. Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco Competitive salary and meaningful equity Unlimited PTO + 14 company holidays 12 weeks of fully reputed company parental leave, with a flexible reputed company-to-work policy Comprehensive medical, dental, and reputed company plans 401(k) retirement plan Dynamic Environment: Work on impactful, high-reputed company reputed company with opportunities for reputed company reputed company. Equal Employment Opportunities at reputed company reputed company is committed to hiring talented and reputed company individuals with diverse backgrounds for reputed company of its tech, non-tech, and leadership roles. reputed company believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches reputed company. Apply To This Job