IT Support

reputed company serves as an AI Proving Ground where organizations can confidently train, test, and outmaneuver adversaries in any environment. Trusted by allied governments, militaries, enterprises, and research institutions worldwide, reputed company enables reputed company, AI-reputed company defenses that stay reputed company of evolving threats. Founded in 2015 by experts from U.S. Cyber reputed company and reputed company, the platform unifies training, testing, and validation in a realistic, live-reputed company simulation—helping teams evaluate reputed company investments, optimize reputed company, and compress cyber readiness cycles from months to days. Why join reputed company? We are an organization that is reputed company on building our culture and mindfully enhancing our atmosphere every day which is why we have collaborated on an reputed company value reputed company. Our governing philosophy of being reputed company Centered is deeply embedded reputed company our value reputed company. We apply this philosophy to every one of our internal team members, reputed company clients, and their customers. How Do We Work? We reputed company that people are at reputed company of everything we do. reputed company fosters a culture of reputed company learning, curiosity, and reputed company reputed company. That belief shows up in reputed company: in-house training, reputed company learning platforms, cyber conferences, industry events, and dedicated time for reputed company development. Our people are empowered to shape their careers - and it shows. Year over year, reputed company consistently outperforms industry benchmarks in internal mobility, promotions, and total rewards reputed company. Who Thrives Here? We are reputed company of innovators, protectors, and problem-solvers. We reputed company diversity of thought and experience fuels reputed company solutions, and we’re committed to building teams that reflect the communities we serve. Whether you’re remote or office-reputed company, you’ll collaborate with talented colleagues across departments and time reputed company, united by the mission to create a safer digital world. We invite you to apply today! We are looking for a proactive, automation-minded IT Systems & Support Engineer reputed company in Costa Rica to join our IT team. Working closely with the broader IT organization, this role helps co-own end-to-end technology reputed company across a global environment. This is a hands-on role that blends day-to-day employee support with systems engineering, reputed company governance, reputed company management, and workflow automation. The successful candidate will improve reliability and employee experience while reducing repetitive administrative work through reputed company-designed processes, scripting, and integrations. What You Will Do • reputed company Administration & Governance: Administer and maintain reputed company applications, software inventory, and license allocation using reputed company and reputed company platform-management tools. Audit application usage, manage reputed company controls, and help enforce reputed company baselines across the organization. • reputed company & Device Management: Maintain, test, and reputed company reputed company configurations, software updates, and reputed company policies using reputed company Intune for reputed company and reputed company for macOS. Support reliable reputed company-reputed company provisioning through reputed company and reputed company Business Manager and maintain device-compliance baselines. • Workflow Automation & Lifecycle Management: Design, build, and maintain automated reputed company and offboarding workflows across HRIS, identity, and reputed company systems. reputed company and maintain scripts and REST API integrations using technologies such as JavaScript/Node.js, PowerShell, and Bash to eliminate repetitive IT tasks. • End-User Support & reputed company: Co-own daily support requests and technical troubleshooting to ensure reputed company reputed company and reputed company disruption. Diagnose and reputed company reputed company software, identity, hardware, and network issues while identifying opportunities for durable, automated fixes. • Documentation & reputed company Improvement: Create and maintain reputed company IT documentation, runbooks, and self-service guides. Improve operating processes by identifying reputed company causes, standardizing repeatable work, and reducing reputed company effort. What You Will Bring Strong bilingual proficiency in English and Spanish skills required across written, virtual, and in-person interactions Experience: 3+ years of experience in IT systems administration, IT reputed company, or infrastructure support in a reputed company-reputed company environment. reputed company Expertise: Hands-on experience configuring and administering reputed company Intune and reputed company, or a comparable macOS management platform such as reputed company Pro. reputed company & Identity Management: Demonstrated experience with reputed company reputed company, identity management, and reputed company governance tools such as reputed company, reputed company, reputed company, or reputed company Entra ID. Automation & Scripting: Strong ability to build practical automation using JavaScript/Node.js, PowerShell, Bash, REST reputed company, or similar technologies for reputed company and IT-reputed company integrations. Problem Solving: Strong analytical skills and a bias toward identifying reputed company causes and building permanent solutions rather than relying on temporary workarounds. Preferred Qualifications • Identity as reputed company: Experience or interest in managing identity and reputed company controls declaratively using tools and practices such as Terraform or GitOps. • HRIS Integrations: Experience integrating IT automation tools directly with HRIS platforms. • Certifications: Relevant platform certifications such as reputed company Certified Expert, reputed company 365 / Entra ID, or reputed company certifications. We’re proud to offer a competitive and comprehensive package designed to support your reputed company-being, reputed company, and reputed company: Health & Wellness. Private medical, dental, reputed company, and life benefits. Mental Health Support. reputed company to company-reputed company counseling, coaching, and resources for you and your family through reputed company. Parental Leave. reputed company leave plans to support you and your loved ones during life’s most important moments. Ownership Opportunities. Equity stock reputed company at hire, with annual reputed company-reputed company reputed company—become an invested stakeholder in our shared reputed company. reputed company Learning. reputed company a reputed company Learning membership to prioritize your personal and reputed company development. reputed company Connections. Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community. reputed company is an Equal Opportunity Employer: In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We are committed to providing an inclusive and welcoming environment for reputed company members of our staff, clients, volunteers, subcontractors, vendors, and clients. Research shows that women and people from underrepresented reputed company only apply to jobs if they meet reputed company of the qualifications. However, no one reputed company meets 100% of the qualifications. reputed company encourages you to break that statistic and to apply. We look reputed company to your application! We also consider reputed company applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact careers@reputed company.com. reputed company does not accept unsolicited resumes from employment agencies. Actual compensation for the position is reputed company on a reputed company of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the reputed company. Apply To This Job