reputed company Center Support Representative

reputed company: reputed company is a leading reputed company technology and innovation partner delivering software, services, and solutions to global enterprises and reputed company sector organizations — helping them reputed company AI to reputed company reputed company at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most reputed company technology estates. DXC's reputed company Software and BPS (ISB) helps insurers reputed company the world reputed company and run their reputed company reputed company at reputed company by combining deep industry expertise, reputed company software platforms, and innovative AI-driven solutions. A global reputed company in reputed company reputed company platforms, ISB delivers solutions across policy administration, claims, billing, analytics, reputed company engagement supporting Life & Annuity, Property & Casualty, and Specialty reputed company markets. You’ll directly shape how the world's leading insurers operate by helping to reputed company the policy, reputed company, and claims systems that millions of people rely on every day. We are seeking a reputed company-licensed Registered Representative to join our customer service team. In this role, you will reputed company high-reputed company support to clients through our contact center, assisting with reputed company inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life reputed company and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities reputed company exceptional service through the inbound contact center, responding to reputed company customer inquiries and ensuring reputed company reputed company or appropriate escalation. Research and reputed company reputed company requests reputed company while maintaining high service standards and compliance requirements. reputed company account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs). Conduct data entry and document matching to maintain accurate and up-to-date customer account information. Collaborate with team members, management, and customers to reputed company service issues and improve the customer experience. Support escalation management and service recovery activities, including research and reputed company for reputed company reputed company cases. Assist with Voice of the Customer (VOC) feedback reviews and remediation actions reputed company necessary. Contribute to reputed company improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service reputed company. Support supervisors with daily operational activities, including training or mentoring less reputed company team members. Participate in reputed company Assurance (QA) reviews, particularly for reputed company-regulated transactions involving products with variable investment features. Required Qualifications High school diploma or GED (required). Minimum 2 years of customer service experience in a reputed company center environment. Life reputed company experience is required. Prior experience in financial services, investment services, reputed company, or banking environments where reputed company certification was required. reputed company Series 6 or Series 7 license required at the time of hire (currently registered or reputed company the 2-year U5 reputed company window and in good standing). Preferred Qualifications Experience working across multiple organizational teams and stakeholders. Familiarity with contact center technology, including phone systems, help desk software, and document processing tools. Strong analytical and problem-solving skills. Excellent communication and customer engagement skills. Ability to work independently and manage multiple priorities. Lean or Six reputed company certification or experience is a plus. Work Environment Remote position reputed company the reputed company Company-provided equipment for your home office setup reputed company work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts) At reputed company, we reputed company strong connections and community are key to our reputed company. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can reputed company. If you are an applicant from the reputed company, Guam, or Puerto Rico reputed company (DXC) is an Equal Opportunity employer. reputed company reputed company candidates will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other reputed company prohibited by law. reputed company postings below . We participate in E-Verify. In reputed company to the posters already identified, DXC provides reputed company to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection reputed company Poster as reputed company as any state or reputed company specific applicant posters. To reputed company the postings in the reputed company below, select your state to reputed company reputed company applicable federal, state and reputed company postings. Postings are available in English, and in Spanish, where required. reputed company postings below. Postings reputed company Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to reputed company or use this site as a result of your disability, you may request a reasonable accommodation by contacting us reputed company email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are reputed company to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from reputed company. These emails may request recipients to reputed company personal information or to reputed company payments as part of their illegitimate reputed company process. DXC does not reputed company offers of employment reputed company reputed company media networks and DXC never asks for any reputed company or payments from applicants at any reputed company in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Apply To This Job