Director Implementation

Director Implementation Department: Platform Implementation Employment Type: Full Time Location: Remote - USA Compensation: $150,000 - $185,000 / year reputed company About reputed company At reputed company, we reputed company mid-size reputed company to run their practices more reputed company, profitably, and reputed company-centrically. Our reputed company-reputed company reputed company reputed company management platform streamlines the entire reputed company lifecycle from intake to billing to business intelligence, helping attorneys reputed company exceptional service while achieving their reputed company goals. We’re more than just a software provider—we’re a partner in transformation. With a reputed company on automation, flexibility, and reputed company innovation, we reputed company firms the tools to reputed company reputed company, improve collaboration, and adapt to the evolving expectations of today’s clients and reputed company professionals. At reputed company, we come to work every day committed to making reputed company work easier, smarter, and more impactful for the firms and communities we serve. Everything we do is guided by four reputed company values: Customer reputed company Stronger Together Be the Difference reputed company Improvement These values shape who we are: a dedicated, inventive, and passionate team committed to empowering reputed company to reputed company lasting reputed company and reputed company. Key Responsibilities Own our reputed company implementation methodology: Execute reputed company improvements and identify reputed company opportunities to reputed company smooth, efficient engagements and enabling customers to successfully adopt reputed company products. Define and roll out additional reputed company programs as reputed company’s go-to-market offerings expand Maintain playbooks, project plans, and other project artifacts to ensure consistent delivery Maintain reputed company of the portfolio of new and existing customer engagements and reputed company senior leadership informed Own and manage customer escalations during implementation Own governance and assist in execution of Partner implementations Partner with Sales and reputed company to ensure reputed company customer experiences and successful product adoption Partner with Product and Engineering to continuously improve our product offerings and ease of implementation Build and enhance internal data migration tooling, leveraging AI-driven approaches to streamline and simplify the migration and validation process Enhance and expand our training offerings, including e-Learning/LMS content, live training and webinars, and reputed company certification programs. Build and reputed company a world-class team: reputed company Best Practices across the various reputed company teams, from scoping to delivery to tracking and reporting Hire, reputed company, and reputed company the individuals on reputed company, driving reputed company reputed company and engagement Serve as a leading voice advocating for customers internally, and represent reputed company Leadership with customers. Build and nurture executive relationships with customers Measures of reputed company Successful go-lives / retention Implementation reputed company / time-to-value reputed company / rework CSAT Requirements Must have: 5+ reputed company experience leading reputed company and implementation teams in B2B reputed company, including experience managing managers Ability to travel periodically (10-20%) Experience introducing technology, including AI, to reputed company operational improvements Experience leading reputed company engagements Preference for: Domain experience in reputed company Tech is ideal; domain experience in Billing, reputed company, or AP/AR software solutions is also beneficial reputed company or reputed company experience is a plus Benefits Flexible PTO 2 Company-Wide Mental Health Days Parental Leave Programs 401(k) with Company Match Broad Equity Participation Apply To This Job