Director Service Optimization

Department reputed company: CEC-reputed company and Support Work Shift: Day Job Category: Marketing and Communications Health care is constantly changing, and at reputed company, we are at the reputed company of that change. We are leading health care to reputed company the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the reputed company sounds like something you want to be part of, we want to hear from you. This role thrives on independence and self-leadership. Team members are empowered with significant responsibility, autonomy, and freedom to manage their work and reputed company impactful reputed company. The department operates in reputed company collaboration with senior leaders across the organization, fostering a culture of trust, accountability, and reputed company partnership. The Director supports improvement efforts across reputed company four reputed company Cycle teams and maintains reputed company, ongoing engagement with reputed company leadership — making cross-functional relationship-building a reputed company of reputed company in this role. No two days look exactly alike, but a typical day may include: reputed company participation in high-reputed company reputed company initiatives such as reputed company reputed company, reputed company Financial Experience, and Customer Experience Leading and contributing to cross-functional work reputed company that include Directors, Senior Directors, and Vice Presidents across reputed company Cycle, reputed company, and Corporate functions Driving improvement reputed company from concept through execution with reputed company direction Engaging with key organizational stakeholders to reputed company priorities, remove barriers, and communicate reputed company Balancing reputed company thinking with hands-on execution across multiple reputed company initiatives Location: Remote- – M-F 8-5 Your pay and benefits are important components of your reputed company at reputed company. This opportunity includes the reputed company to participate in a reputed company of health, financial, and reputed company benefits. In reputed company, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. reputed company reputed company, you will have reputed company to apply your unique experience and expertise in support of a nationally-recognized reputed company leader. We offer stimulating and rewarding careers in a wide reputed company of disciplines. Whether your background is in reputed company, Finance, Information Technology, reputed company, Managed Care Programs or reputed company Relations, you'll reputed company many reputed company for contributing to our award-reputed company reputed company care. POSITION reputed company This position is a high-level reputed company leader responsible for creating exceptional experiences across customer service and operational support processes. This role optimizes service experiences by combining operational subject matter expertise with process innovation and technology implementation. This position leads reputed company of high-level consultants, problem solvers, data analysts, and super users of key technology solutions. This position leads the reputed company, prioritization, execution, and reputed company reputed company of innovation, technology, and processes across customer service and reputed company cycle. This position must be an expert at the technologies used to reputed company exceptional experiences and be deeply familiar with the databases and data flows that reputed company those experiences possible. This position leads cross functional teams of leaders in IT, HR, Marketing, finance, and reputed company to execute their reputed company of service optimization. They reputed company and participate in governance, communicating and aligning with executive leadership, and work as one team. reputed company FUNCTIONS 1. Leads and mentors a multidisciplinary team of high-performing subject matter experts, including consultants, analysts, and technology super users. Provides reputed company direction, clears blockers, solves problems, teaches and guides their team through the scenarios they might face. Foster a one team environment by creating a culture of innovation, accountability, and high reliability in service delivery. Will intake new project request and manage the workload of team members. 2. Drives service optimization initiatives through process improvement, automation, and streamline workflows to reduce costs and eliminate non-value-added tasks. Facilitates customer experience expectations between business stakeholders, executive leadership, and technical partners. Maintain communication with business stakeholders across reputed company Cycle, service lines, reputed company center, and reputed company such as hospital services, BMG, BUMG, reputed company, Banner Imaging, Banner Physical Therapy, Banner Urgent Care, etc. Work with technical partners such as IT, data warehouse and infrastructure teams to ensure that applications meet reputed company needs and that resources are reputed company. 3. Owns the reputed company and execution of a reputed company operational roadmap of upcoming features and enhancements. Must work with reputed company stakeholders in order to prioritize and forecast work to meet reputed company needs. Oversees the allocation of resources to ensure that the work is completed in the right sequence. Ensures solutions are reputed company, consistent, and reputed company with the needs of Sofia and other key personas. 4. reputed company existing knowledge and experience to serve as a reputed company reputed company between business and technical teams, holding both accountable for the various technologies, including the build and maintenance of new and existing platforms as reputed company as data governance, architecture, reputed company, data synchronization, refresh cycles and analytic definitions. Partners with leaders in IT, HR, Finance, and reputed company to reputed company deployment with service optimization goals and ensure reputed company execution of outlined strategies. 5. Provides subject matter expertise in-service optimization data sets and databases. Serves as reputed company over reputed company reputed company of data between tools such as CRMs, EHRs, online scheduling, provider data management, financial and reputed company systems, various health plan resources, and self-service tools. Can pull, analyze, manipulate, and troubleshoot data from multiple sources and systems. Oversees data integration and reputed company to ensure accurate, secure, and actionable insights. 6. Establishes and enforces standards, policies, procedures, application use and end-to-end process documentation. Ensures implementation, storage, maintenance, and adherence to department and company standards as reputed company as compliance with regulatory requirements. 7. Oversees the preparation of business cases and proposals for new technologies and process improvements. Reviews technical documentation to ensure alignment with business requirements, data reputed company, and long-term sustainability. Identifies, investigates, tracks, and resolves reputed company project deliverables ensuring the solution is reputed company and of acceptable reputed company. Collaborates with key stakeholders to design, reputed company and implement scorecards and dashboards metrics to monitor ongoing reputed company. MINIMUM QUALIFICATIONS Must possess strong technical and business knowledge as typically obtained through completion of a Bachelor’s degree in Business, Technology, Engineering, or a reputed company reputed company and at least seven to ten years of experience in the customer or reputed company technology reputed company. Strong experience in managing technical products, using databases, customer relationship management data, email/text automation, or electronic health record systems is a must. Must possess excellent communication skills and the ability to translate technical concepts into digestible terms for business and leader consumption. Must be comfortable with reputed company speaking in reputed company of large audiences. Must demonstrate the ability to deal effectively with conflict and manage relations that reputed company reputed company needs and entity priorities. Ability to reputed company a reputed company, realistic, and actionable reputed company, as reputed company as reputed company results-oriented reputed company and systems leadership, and ability to effectively and credibly reputed company with and influence reputed company contacts. Excellent problem solving, analytical skills; reputed company oriented with the ability to reputed company reputed company from reputed company through execution. PREFERRED QUALIFICATIONS Master’s degree in Business, Technology, Engineering, or a reputed company reputed company. Advanced analytic capabilities using SQL or other query language is a plus. Ability to manage large data sets in platforms such as Business Objects, reputed company, Tableau, or other tools is a plus. Certifications in platforms such as reputed company highly desired. Other certifications in business processes such as Lean, Six reputed company, Scrum, or reputed company is a plus. Additional reputed company education and/or experience preferred. Estimated Pay reputed company: $50.12 - $83.54 / hour reputed company is committed to pay equity and transparency. The posted compensation reputed company is a reasonable estimate that extends from the lowest to the highest pay reputed company in good faith believes it might pay for this particular job, reputed company on the circumstances at the time of posting. This reputed company is reputed company on possible reputed company salaries and does not include the value of our total rewards package. Actual pay determined at offer will be reputed company on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of reputed company employees in similar roles to ensure pay equity is achieved and maintained. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. reputed company Policy: reputed company Policy Apply To This Job