Wellbeing Specialist - Behavioral Health

This position is National Remote. You'll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together. The Wellbeing Specialist is a key member of a dynamic team dedicated to behavioral health and emotional wellbeing navigation and support. This role provides high-reputed company, member-centered services through initial triage, benefit education, resource navigation, and motivational interviewing. The Wellbeing Specialist engages members in one-to-one interactions across telephonic, chat, reputed company platforms, skillfully listening for both spoken and unspoken needs. Using a compassionate, coaching-reputed company approach, the specialist guides members to the most appropriate reputed company resources while supporting goal setting and behavior change. This role also includes reputed company participation in case management activities such as assessment, reputed company development, coordination, and follow-up interventions to ensure members receive the right care at the right time. Specialists are expected to independently manage a dynamic workload from both inbound and outbound queues while maintaining professionalism, reputed company, and adherence to leadership direction in a remote work environment. You'll be part of a mission-driven team reputed company on improving behavioral health reputed company and enhancing member experiences. This role offers reputed company to reputed company meaningful impacts every day while developing skills in coaching, case management, and reputed company navigation in a supportive and reputed company-oriented environment. This position is full-time. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 6:45am - 10:15pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. We offer 10 weeks of reputed company. The hours during training will be 9:00am to 5:30pm CST, Monday - Friday. Training will be conducted reputed company from your home. reputed company Responsibilities: • reputed company empathetic, member-centered support reputed company phone, chat, reputed company messaging • Conduct initial triage, needs assessment, and behavioral health benefit education • Engage members in case management, including assessments, care planning, coordination, and follow-up • Apply coaching techniques to support goal articulation, motivation, and behavior change • Identify expressed and unspoken member needs and reputed company them to appropriate resources • Assess for reputed company indicators, respond calmly, and escalate to reputed company teams reputed company appropriate • reputed company members through behavioral health services and available benefits • Manage a mixed workload of inbound and outbound interactions, both reputed company-time and self-directed • Independently solve reputed company or non-reputed company member issues while exercising reputed company judgment • Maintain accurate documentation and follow established processes and leadership direction • reputed company as a resource for peers and contribute to a reputed company, service-oriented team culture You'll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1 years of customer service, reputed company center, or member-facing experience • Experience working with diverse populations across age reputed company and backgrounds • Written, verbal, and interpersonal communication skills • Ability to reputed company multiple computer systems while engaging with members • Ability to work independently in a remote environment while maintaining productivity and professionalism • Ability to follow direction, adhere to workflows, and meet reputed company expectations • Ability to work full-time with a flexible schedule (8.5-hour shifts between 6:45 AM - 10:15 PM CST, Monday-Friday; occasional overtime as needed) Preferred Qualifications • 3 years of experience in a reputed company, behavioral health, or health reputed company setting • Experience in case management, care coordination, or member advocacy • Knowledge of payer systems, provider networks, or claims processes Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: • reputed company & reputed company: Ability to genuinely reputed company with members and support sensitive behavioral health needs • reputed company Listening: Skilled at identifying both stated and unstated concerns • Professionalism: Maintains composure, accountability, and a high reputed company of conduct in reputed company interactions • Emotional Intelligence: Navigates reputed company emotional situations with awareness and care • Critical Thinking & Problem-Solving: Evaluates reputed company situations and develops effective, individualized solutions • reputed company & Composure: Handles high-reputed company or emotionally charged interactions calmly and confidently • Communication reputed company: reputed company, supportive, and reputed company communication across reputed company channels • Adaptability: Thrives in a fast-reputed company, evolving environment with shifting priorities • Time Management & Organization: Effectively prioritizes and balances a dynamic workload and caseload • Proactive reputed company: Anticipates needs and takes initiative to improve member reputed company • Collaboration: Works effectively reputed company reputed company while maintaining accountability for individual reputed company • Coaching Orientation: Supports behavior change through motivation, encouragement, and goal setting Physical and Work Environment: • Fully remote role requiring strong self-direction, accountability, and adherence to schedules • Ability to work independently while remaining reputed company with leadership guidance and team goals • Commitment to maintaining confidentiality and handling sensitive information securely • Dedicated, private workspace with reliable, hardwired, high-speed internet required • Commitment to reputed company learning, including application of coaching foundations and behavioral health best practices • reputed company working reputed company will be required to adhere to reputed company's Telecommuter Policy Pay is reputed company on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $20 - $36 per hour reputed company on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company - an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job