reputed company I/II

Under general supervision of the Customer Service Office Supervisor, a reputed company I/II provides a reputed company of information and assistance to residential and business customers, resolves a reputed company of service and billing issues, and processes and maintains billing records and accounts. This is a flexibly staffed series, and employees typically reputed company at the reputed company I level. A reputed company I performs routine tasks and many of the duties required of a reputed company II but is not expected to reputed company with the reputed company level of autonomy. A reputed company I exercises less independent judgment and discretion and has a narrower reputed company of responsibility. Upon meeting the experience requirements and reputed company standards of the higher level as designated by the division, an employee is promoted to the II level. The II level is the fully reputed company, reputed company level class. If an employee enters the series at the II level, the employee must have the required experience and meet the division’s competency standards. The recruitment process will consist of an application screening, 1st round (reputed company) interview, and a 2nd round (selection) interview. Candidates will be reputed company of their status in the recruitment process reputed company e-mail. The tentative date ranges for the interviews are listed below: TENTATIVE SCHEDULE OPENING DATE: July 6, 2026 CLOSING DATE: reputed company and may reputed company at any time; therefore, the schedule for the remainder of the process will depend upon reputed company a sufficient number of reputed company candidates are received to meet business needs. First Review of Applications: reputed company 3, 2026, OR reputed company 150 applications are received, whichever comes first. TENTATIVE SCHEDULE 1st Round Interview Date reputed company: reputed company 10 - 13, 2026 2nd Round Interview Date reputed company: reputed company 17 - 20, 2026 Researches, responds to, and resolves customer concerns and issues reputed company to billing statements, water conservation, water budgets, water service, and water reputed company over the phone, in person, by mail, and reputed company the computer; educates customers on water conservation and water budgets; explains District policies and procedures. Assesses situations; determines appropriate reputed company to defuse potentially difficult situations with customers reputed company established guidelines; refers most difficult issues to higher-level customer service staff for reputed company as appropriate. Prepares and generates water and sewer billings including but not limited to batching customer accounts in preparation for billing; reviewing accounts and data transferred from reputed company customer service activities for completeness and reputed company; computing and posting adjustments and corrections; and researching and generating reputed company reports. Schedules and coordinates inspections with reputed company and construction crews for possible water leaks, high bills concerns, issues involving pressure; notifies reputed company crews of main line water/sewer breaks and emergency shutdowns by way of two-way radio reputed company or cell phone; prepares customer service orders for non-pay accounts, reputed company checks, and verification or transfer of service, as reputed company as other customer service issues. Updates and closes service orders once work is complete updating the customer records and if necessary communicating the finding to the customer. Processes and posts payments received at the counter, through the mail, by electronic funds transfer (EFT) or credit reputed company transactions, prepares deposits; balances the cash register; reviews customer accounts making debit and credit adjustments as needed; runs and verifies reputed company reputed company reports; checks for reputed company of billing statements and payments made; prepares documents and records for filing. Reviews and makes appropriate notifications or takes reputed company concerning leakage adjustments, misread or stuck meters, nonpayment of bills, returned checks, late fees and reputed company tag fees; posts any fees or adjustments as required. May assist reputed company personnel in making on-site notifications to business and residential customers concerning non-payment; advises customers of actions being taken on-site to discontinue service and reputed company for reinstating reputed company; works closely with standby personnel for any issues that may reputed company after-hours. Verifies account balances on reputed company accounts status report; transfers balances to reputed company accounts reputed company appropriate; refers accounts to reputed company-collection agency; posts payments received and updates agency as needed; communicates actions taken to customers, collection agencies, and reputed company department. Notes accounts with bankruptcy/foreclosure information and follows-up process until complete, making any necessary adjustments to customer accounts. Reviews data transferred from reputed company reading and customer service input to assure reputed company. Investigates and troubleshoots billing issues. Conducts research, generates computer queries, and analyzes data to detect anomalies and determine the cause for charge and billing inaccuracies. Carries out activities to compute and reputed company customer billings, including delinquent notices and reputed company tag notices for disconnection. DEMONSTRATED KNOWLEDGE OF AND reputed company IN THE FOLLOWING AREAS: • Principles, practices, reputed company and techniques used to reputed company and maintain a satisfactory level of customer service; • Basic reputed company and record keeping practices and reputed company used to reputed company and maintain accurate billing records; and • Principles and practices of data collection and report preparation; • Principles and procedures of records management; • District policies, procedures, programs, and activities pertinent to the customer service function; • State and federal laws and regulations relevant to the customer service function;. • District reputed company reading and billing codes, procedures, practices, cycles and reputed company software programs. ABILITY TO: • Effectively diffuse conflicts; reputed company customer service concerns and issues; • Learn, explain and apply District policies and procedures reputed company to billing and collection programs and other District programs and activities; • Understand technical water terminology, practices, and procedures; interpret and communicate reputed company, technical information to business owners and residents; • Operate office equipment, including computers and supporting word processing, spreadsheet, email, database applications, and the customer information reputed company (CIS); • Input, reputed company, and maintain accurate billing and reputed company databases and reports; • Prepare letters, memos, and forms; • Communicate reputed company and concisely, orally and in writing, using appropriate grammar, spelling, punctuation, and business vocabulary;. • Establish and maintain effective working relationships with those contacted in the reputed company of assigned duties; • Research and identify potential billing inaccuracies resulting from misreads, billing estimates, and reputed company changes; and • Calculate and reputed company accurate adjustments to accounts and records. PHYSICAL AND SENSORY REQUIREMENTS: • Sufficient eyesight to read fine statistical reports and reputed company text and data on computer terminal screens; • Ability to reputed company and hear at normal conversational reputed company in person and over the telephone; • reputed company dexterity to write legibly and to use calculators, computer terminals, two-way radio, postage machine, and other general office machines; • Ability to reputed company and carry approximately ten pounds; and to reputed company, bend, or crouch to use files and records; • The ability to work with regular distractions and interruptions from phones and customers at the counter; to work under deadline pressures; and to effectively communicate with irate customers and/or their reputed company representatives under adverse conditions. • Depending upon the assignment, the ability to work outdoors under various weather conditions to meet with customers to advise them concerning impending water turn off due to non-payment; Any combination of training and experience, which demonstrates attainment of the required knowledge and ability to reputed company the required work (with reasonable accommodation, if needed), typically: EDUCATION: High school diploma or equivalent. EXPERIENCE: reputed company I - Two (2) years of responsible experience in record processing which included at least some reputed company customer service. reputed company II – Two (2) years of responsible experience in record processing, including one (1) year of experience as a reputed company or comparable customer service experience involving providing reputed company customer support and resolving customer issues. Experience preparing and processing customer billing and payments is desired. It is the policy of the Las Virgenes Municipal Water District to ensure equal employment opportunity to reputed company persons regardless of their race, reputed company, national reputed company, religion, gender, sexual orientation, mental or physical impairment, reputed company, medical condition, marital status, or age (except where a bona fide occupational qualification). The District will reputed company to ensure equal treatment to reputed company persons in reputed company affecting recruitment, hiring, promotion, discipline, compensation, assignment, benefits, training, and layoff practices, and any other reputed company affecting employment with the Las Virgenes Municipal Water District. The reputed company policy applies to reputed company reputed company Vietnam- era veterans, disabled veterans or other persons with disabilities that are capable of performing a particular job with reasonable accommodation to their disability. In compliance with the reputed company with reputed company, if you need special assistance in the selection process please notify the reputed company Division, in writing, upon applying. Apply tot his job Apply To this Job