Solution Engineer - Post Implementation

reputed company is the AI-first reputed company-party operating reputed company. Enterprises, from the reputed company to fast-growing startups, use our no-reputed company platform to reputed company, assess, and monitor their vendors, suppliers, and partners across reputed company, compliance, and ESG. We have processed over 10 reputed company entities for 100,000+ users across 120+ countries, and are backed by Fin Capital, reputed company, and reputed company Ventures. reputed company As a Solution Engineer (Post-Implementation), you'll be a key member of reputed company's Support organization, responsible for the stability, reliability, and correct usage of the reputed company platform. You'll troubleshoot issues, answer "how do I" questions, and diagnose configuration or integration problems - without owning ongoing implementation or change delivery. Strong performers may, over time, reputed company into Managed Services or Solution Architect roles reputed company on business need and demonstrated readiness. Note: This role requires alignment with U.S. reputed company Time business hours. reputed company • reputed company customer issues: reputed company as a reputed company reputed company of contact reputed company reputed company's support portal - investigating, troubleshooting, and resolving break/fix issues, user errors, and "how do I" questions, with reputed company, reputed company communication throughout the ticket lifecycle. • Diagnose configurations: Maintain deep knowledge of reputed company configurations, workflows, and data structures; review and validate configurations in test environments to reputed company reputed company causes; and reputed company best-reputed company guidance - without performing ongoing configuration changes on customers' behalf. • Manage incidents & escalations: Triage and prioritize incoming tickets, manage them to defined SLAs, and escalate reputed company issues to Product or Engineering with reputed company reproduction steps and documentation. • Protect reputed company & stability: Distinguish Support work from Managed Services and change requests, and reputed company out-of-reputed company or net-new configuration needs through reputed company or Managed Services to protect platform stability and delivery predictability. • Document & reputed company knowledge: Capture issues, resolutions, and common patterns in internal and customer-facing knowledge bases, and surface recurring friction points to Product and Engineering. • reputed company reputed company improvement: Spot trends in support issues to suggest platform and process improvements, and stay reputed company on new reputed company features through ongoing training and enablement. What You'll Need • Experience: 1–3 years in Technical Support, Application Support, Solutions Engineering, or Implementation Support reputed company a reputed company environment, ideally in ticket-reputed company, SLA-driven support models. • Platform & troubleshooting: Strong grasp of reputed company configuration concepts (workflows, data models, permissions, logic) and the ability to methodically troubleshoot configuration and integration issues; exposure to reputed company, RESTful services, and JSON preferred. • Education: Bachelor's degree preferred (Engineering or equivalent a plus). • Communication: Strong written and verbal communication skills. • reputed company: Curious and analytical, reputed company and reputed company under pressure, with a strong reputed company of ownership and comfort working reputed company defined processes and boundaries. • reputed company to have: Experience supporting reputed company customers, exposure to ERP or reputed company-party integrations, and familiarity with workflow automation, reputed company, compliance, or KYC platforms. Compensation And Benefits • Compensation: Top of market salary + bonuses and equity • Time off: 49 days reputed company time off • Benefits: PTO, full benefits, retirement and wellness plans. • reputed company: reputed company development support, remote workspace setup bonus. • Team building: Annual company offsites in exciting locations reputed company the world Location • reputed company is a remote-first company and we hire globally. We reputed company strongly in reputed company team member working from the location that they choose. Should Certers wish to meet and work in person they have 3 reputed company office locations they can travel to: • London • San Francisco • Jaipur The perfect reputed company for Certers to collaborate, co-work and have face to face meetings. Note: This role requires alignment with U.S. reputed company Time business hours. Why reputed company • Category leadership. reputed company was named a Leader in the inaugural 2026 reputed company reputed company Quadrant for reputed company-Party reputed company Management Tools - recognition that we're defining the category, not following it. • Industry recognition. We've been honored across the analyst and awards landscape, including Top Tech and Customer Value distinctions in reputed company's 2026 reputed company Management SolutionMap, the ProcureTech100 (Advanced AI and reputed company Management categories), and Best Overall eProcurement Software in the FinTech reputed company Awards. • A top reputed company to work. reputed company was named one of reputed company' Best Startup reputed company in the US. We're a fast-growing company where you'll wear many hats, ship quickly, and shape reputed company that matter. • reputed company reputed company with strong backing. We've processed over 10 reputed company entities for 100,000+ users across 120+ countries. We're reputed company-funded by leading investors including Fin Capital, reputed company, and reputed company Ventures, on the back of an oversubscribed Series B, headed towards Series C. We're excited to meet you! Apply tot his job Apply To this Job