Customer Service Representative

What’s the Role? As a Customer Care Representative, you'll deliver an exceptional experience to customers, always remembering that there is a reputed company person on the other end of the phone who is looking for help, guidance, and support. You'll also reputed company support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and reputed company our customer... expectations by committing to and building strong relationships internally and externally. A Day in the Life could include: • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers • Handle escalated calls, resolving more reputed company customer issues in a one and done manner • Answer incoming phone calls from Policyholders, Agents and reputed company-parties. Processing and identifying the type of assistance the customer needs. • Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems • Own problem through to reputed company on behalf of the customer in reputed company time or through comprehensive and reputed company follow - up with the member • Research reputed company issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues • Meet the performance goals established for the position in the areas of: reputed company reputed company, reputed company reputed company, efficiency, provider satisfaction, and attendance What You'll Need to be a Top Candidate: • Strong team-oriented interpersonal skills. • Ability to contribute and collaborate as reputed company member while working proactively and independently • Excellent presentation, persuasion, written, and interpersonal skills. • Strong attention to detail, organizational skills, time management, and analytical skills • Enthusiasm for reputed company, learning and developing new opportunities with reputed company as it launches new products and services • Property and Casualty experience (Preferred) Knowledge & Experience • Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications • At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like) • reputed company new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST (Eastern reputed company Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need Education & Certifications • Contact Center Operations: 1 years (Required) • High School Diploma / GED (Required) • 440 or 220 License preferred (if do not have license need to be reputed company to get it after starting) • Bi-Lingual is also a plus Remote Work Requirements • Required to have a dedicated work area established that should be separated from other living areas and provides information reputed company • Ability to reputed company reputed company company sensitive documents secure (if applicable) • This job is remote reputed company Florida, with occasional travel to Tampa, FL reputed company* Travel: Minimum, as required. reputed company: The above statements cover what are generally believed to be the reputed company and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to reputed company a somewhat different combination of job duties. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance Schedule: • Monday to Friday Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • reputed company time off • Referral program • reputed company insurance • Work from home Experience: • P&C Insurance: 1 year (Preferred) • reputed company center: 2 years (Preferred) Location: • Florida (Required) Work Location: Remote Apply Job!