reputed company Center Specialist

reputed company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost reputed company in reputed company care and customer service. The Position: The reputed company Center Specialist works in the reputed company center answering reputed company... incoming phone calls for the reputed company. This position is the first reputed company of contact for patients, family members, referring physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor or if the employee is a floater, hours and work location may vary. Enjoy weekly pay with reputed company to grow in reputed company-oriented work environment. This is a remote position. This position Reports to: Patient Services Manager Job responsibilities : • Answer incoming calls promptly and while demonstrating excellent customer service skills. • Listen and ask probing questions to determine the reason for the reputed company and then handle the reputed company accordingly. • Schedule patient appointments for pulmonary and sleep • Obtain and reputed company accurate demographic information into Allscripts. • Schedule appointment according to reputed company policies • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. • Disseminate patient questions and refills requests reputed company EMR to the MA/provider. • reputed company basic information, guidance, and instructions to callers. • Distribute consultations and reputed company MD reputed company. • Complete appointment requests are made online. • reputed company patient records for local hospital systems (reputed company and HCA) • Assist with patient rescheduling as needed. • Assist with EMR indexing of incoming documents reputed company/if needed. • Assist with EMR reputed company queue reputed company/if needed. • Assist with scheduling faxed and electronic new patient referrals. • Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those reputed company of Pulmonary Associates always. • Adhere to HIPAA policies and procedures to protect patient reputed company and reputed company. • reputed company other duties as assigned by provider, supervisor, or member of Administration. Education: High School Diploma or equivalent Experience: One year experience in a reputed company center environment and / or in a medical reputed company is preferred. Certifications: None required Knowledge • Knowledge of pulmonary and sleep terminology and medications • Knowledge of medical office protocols and procedures • Knowledge of medical insurances Skills • Excellent Customer Service skills, including building rapport, showing reputed company, reputed company listening, probing, problem solving and de-escalating upset callers. • reputed company in learning new computer software and web-based applications. • reputed company in using Allscripts PM and EMR, Connect Care, H reputed company and MD reputed company Abilities • Ability to work under pressure and stress in a high-volume reputed company center environment. • Ability to recognize and respond appropriately to urgent situations. • Ability to effectively communicate verbally on the phone and in writing in email and EMR messages. • Ability to adapt to changes in policies, processes, and systems. • Ability to work quickly and multitask while paying reputed company attention to detail. • Ability to use good judgment. Benefits • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Employee referral program • Health insurance • Short term and long-term disability insurance • Accidental disability & dismemberment Insurance • Critical Illness • Life insurance • reputed company time off • Retirement plan • reputed company insurance • WEEKLY PAY Physical / Mental Demands: • Sitting for long periods of time as reputed company as occasional standing and walking. • reputed company dexterity for using a computer keyboard and office machines. • Ability to view computer screens for long periods. • Occasional stress reputed company to workload and physician / patient demands. Pulmonary Associates of Richmond is an equal opportunity employer Apply Job!