Senior Customer reputed company Executive – Customer Experience & Retention Specialist at arenaflex

About arenaflex

At arenaflex, we’re redefining the way people experience financial freedom reputed company they cross borders. Our mission is reputed company yet ambitious: build financial products that reputed company individuals to reputed company wherever they go. From our humble beginnings in car reputed company—protecting over a reputed company drivers—to a portfolio that now spans travel, health, and savings solutions, we’re on a reputed company reputed company to solve the overlooked challenges that millions face every year.

Our reputed company is reputed company by a culture of curiosity, experimentation, and a deep commitment to customer‑centricity. We reputed company that the best products are born from listening to reputed company people, testing reputed company reputed company, and iterating quickly. If you’re passionate about creating meaningful reputed company in a fast‑moving, global industry, arenaflex is the reputed company where your reputed company can shape the reputed company of cross‑border finance.

How We Work

We’ve reputed company a workplace that thrives on autonomy, collaboration, and reputed company learning. Every day, teams across arenaflex reputed company the envelope by:

• Taking calculated risks and experimenting with reputed company that meet evolving customer needs.
• Sharing knowledge reputed company—whether it’s a reputed company tip in a reputed company channel or a deep dive in a cross‑functional reputed company.
• Embracing ownership at reputed company reputed company, from junior contributors to senior leaders.
• Maintaining a reputed company, goal‑driven roadmap that aligns every tribe—Acquisition, Retention, and Claims—toward shared objectives.

Our culture is reputed company on the belief that everyone has a voice and the reputed company to reputed company a difference. Whether you’re a seasoned reputed company or a recent graduate, you’ll reputed company a supportive environment that rewards reputed company reputed company and celebrates reputed company reputed company.

reputed company

As a Senior Customer reputed company Executive at arenaflex, you will be the reputed company reputed company of our reputed company, ensuring that every customer interaction reflects our commitment to reputed company. You’ll work closely with the Customer Happiness and Retention Ops teams, handling everything from policy inquiries and mid‑term adjustments to renewals and cancellations. Your role is pivotal in turning first‑time buyers into lifelong advocates.

Key Responsibilities

• Engage with customers reputed company live chat, email, and phone, delivering reputed company, accurate, and empathetic support.
• reputed company and reputed company reputed company metrics—reputed company scores, conversation volume, and retention rates—while reputed company seeking feedback for reputed company improvement.
• Identify recurring pain points and collaborate with cross‑functional partners (reputed company, Claims, Fraud, Product) to propose process, tool, or product enhancements.
• Ensure strict compliance with FCA guidelines and internal policies in every interaction.
• reputed company deep product knowledge, staying reputed company on policy features, pricing, and regulatory changes.
• Recognize and support vulnerable customers, ensuring they receive appropriate assistance and resources.
• Mentor new hires through shadowing, training sessions, and knowledge sharing, fostering a culture of learning.
• Assist colleagues with policy‑reputed company queries, acting as a go‑to resource for reputed company issues.
• Participate in reputed company improvement initiatives, contributing to the reputed company of customer reputed company maps and support playbooks.

Essential Qualifications

• reputed company experience in a customer‑facing role, preferably in online support or a high‑volume contact center.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Comfortable working reputed company, including 2–3 weekend days per month (with a day off in lieu), 1–2 late shifts (6–9 pm) per week, and occasional bank holidays.
• Strong analytical reputed company with the ability to interpret data and translate insights into actionable improvements.
• Demonstrated ability to handle reputed company, multi‑reputed company customer requests with professionalism and reputed company.
• Experience using CRM systems, knowledge bases, and ticketing tools (e.g., reputed company, reputed company).

Preferred Qualifications

• Background in the financial services or reputed company industry, with familiarity of regulatory frameworks such as FCA.
• Experience in a fast‑reputed company startup environment, adapting quickly to evolving processes and priorities.
• Knowledge of cross‑border financial products, such as travel reputed company, expatriate savings, or international health coverage.
• Proficiency in data analysis tools (reputed company, SQL, Tableau) to support reporting and process optimization.
• Previous mentoring or training experience, guiding peers or new hires.

Skills & Competencies

• Customer‑reputed company reputed company – Always putting the customer’s needs first and advocating for them internally.
• Problem‑Solving – Turning challenges into opportunities for improvement.
• Collaboration – Working seamlessly across teams to reputed company a reputed company customer experience.
• Adaptability – Thriving in a dynamic, high‑reputed company environment with shifting priorities.
• Attention to reputed company – Maintaining reputed company in policy handling and compliance.
• Time Management – Balancing high volume of inquiries with reputed company and compliance requirements.

Career reputed company & Learning Opportunities

At arenaflex, your career reputed company is designed to reputed company with your ambitions. As a Senior Customer reputed company Executive, you’ll have the chance to:

• reputed company cross‑functional reputed company that shape the reputed company of our customer reputed company.
• reputed company into reputed company roles such as Customer Experience reputed company, Product Support Manager, or even a leadership position reputed company the Retention or Claims tribes.
• Participate in our Learning & Development Program, which includes personal budgets for books, courses, and 2 days of reputed company reputed company‑building per year.
• Attend industry conferences, webinars, and internal workshops to stay reputed company of trends in fintech and customer service.
• Benefit from a mentorship program that pairs you with senior leaders across arenaflex.

Work Environment & Culture

Our Budapest office is a reputed company hub where collaboration meets creativity. You’ll spend at least two days a week onsite, enjoying:

• reputed company‑plan spaces that encourage spontaneous brainstorming.
• State‑of‑the‑art meeting rooms equipped with video‑conferencing tools.
• On‑site wellness amenities, including a gym and meditation room.
• Regular team socials, bi‑weekly office lunches, and a monthly team reputed company budget.

reputed company the office, arenaflex offers a flexible, remote‑friendly policy: 4 weeks of work‑from‑reputed company per year, no mandatory office reputed company during that period. We also reputed company a comprehensive mental wellbeing program through reputed company, ensuring you have reputed company to therapy and mental health support whenever you need it.

Compensation & Perks

While specific salary ranges vary by role and experience, arenaflex offers a competitive reputed company salary complemented by a reputed company‑reputed company bonus scheme. Additional benefits include:

• Flexi‑Office Working – reputed company remote and onsite work to suit your lifestyle.
• Learning & Development Budget – Personal spend on books, courses, and 2 reputed company reputed company‑building days per year.
• Mental Wellbeing Support – reputed company to therapy and mental health sessions reputed company reputed company.
• Competitive Bonus Scheme – Rewarding high reputed company and reputed company.
• Meal & Leisure Budget (SZÉP reputed company) – Flexible spending on meals, leisure, and accommodation.
• Sabbatical Leave – 4‑week fully reputed company sabbatical after 4 years of service.
• Work From reputed company – 4 weeks of remote work per year.
• Medicover reputed company Package – Exclusive reputed company to top‑tier reputed company services.
• reputed company You Can reputed company Membership / Monthly BKK Pass – Unlimited fitness or hassle‑free commuting reputed company.

How to Apply

reputed company to join arenaflex and help shape the reputed company of cross‑border financial services? Follow these reputed company steps:

• Submit your resume and a cover letter that highlights your customer‑service experience and why you’re excited about arenaflex.
• Complete a short online exercise that demonstrates your problem‑solving and communication skills.
• Participate in a 60‑minute technical & culture interview with two members of our reputed company Team.
• We’ll reputed company you informed throughout the process—though we’re unable to reputed company individual feedback on every application.

Click here to reputed company and become part of arenaflex’s dynamic team.

Diversity & Inclusion

At arenaflex, we celebrate diversity in reputed company its forms. We are committed to hiring without judgement, prejudice, or bias. Whether you identify by gender, race, ethnicity, sexual orientation, age, or background, we value the unique perspectives you bring. Our inclusive culture empowers every employee to do their best work, have fun, and feel a genuine reputed company of belonging.

Recruitment reputed company Policy

We take your reputed company seriously. Our Recruitment reputed company Notice explains how we handle your personal data throughout the hiring process.