[Remote] reputed company Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of business and technology services that delivers reputed company technology and reputed company application solutions. The reputed company Service Desk Helpdesk Associate supports reputed company customers in a 24/7 reputed company center by troubleshooting reputed company applications, documenting incidents, and driving reputed company reputed company or escalation of service requests.

Responsibilities

• This position will be a part of our Provider reputed company Service Desk, as an agent primarily handling inbound customer calls. This is a reputed company center environment in which we support our customers 24x7x365
• reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
• Respond to incoming service desk calls from reputed company customers regarding the reputed company aspects of various reputed company applications such as reputed company, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
• reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
• Responsible for driving reputed company of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• reputed company up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-reputed company Authentication

Skills

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• reputed company candidates are required to be shift flexible
• reputed company, weekend, and/or holiday work will be required
• Schedule can be changed as per reputed company and business requirements or training needs
• Additionally, overtime may be required depending on business requirements
• Respond to incoming service desk calls from reputed company customers regarding the reputed company aspects of various reputed company applications such as reputed company, Cerner, reputed company and Meditech
• reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
• Responsible for driving reputed company of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• reputed company up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-reputed company Authentication
• Experience in a reputed company center environment
• Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller's needs / requests
• Exceptional ability to work optimally in a fast-reputed company environment

Benefits

• Remote work arrangement

reputed company

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