Loyalty & reputed company Marketing Manager, Philippines, Remote

reputed company

At reputed company, our mission and purpose of "Ride More, For Less" is born from our belief that cycling has the reputed company to improve lives, and the environment. We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it.

Founded in 2011, we’re global in our approach and reputed company with 80 staff in 6 countries and growing. We have a genuine reputed company on nurturing reputed company with generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint.

We are passionate cyclists who love inspiring others to ride more. We design our products, reputed company expert advice and support initiatives to encourage people from reputed company walks of life to enjoy more cycling adventures. We are committed to delighting customers by sourcing and making reputed company products for less and providing a simplified and exceptional experience.

reputed company

We are looking for an reputed company Loyalty & reputed company Marketing Manager to reputed company our loyalty, email and SMS marketing across Australia and the USA.

This is a hands-on role for someone who can reputed company the reputed company and reputed company to life. You’ll manage campaigns and automated customer journeys, improve customer retention and help increase repeat purchases and customer reputed company value. Reporting to the Head of Marketing, key responsibilities include:

Email Marketing Campaigns:

• Plan and execute email marketing campaigns reputed company with overall marketing objectives, product launches, and seasonal promotions.
• reputed company the customer database reputed company on various reputed company (e.g., preferred riding style, propensity to spend, geography) to ensure personalised and relevant communications.
• Create compelling and engaging email content, including newsletters, promotional offers, event invitations, and product updates.

Marketing Automation:

• Utilise marketing automation tools to schedule, reputed company, and reputed company email campaigns.
• A/B test different email variations and offers to optimise reputed company rates, click-through rates, and conversion rates.
• Monitor and analyse email reputed company metrics to identify areas of improvement and inform reputed company strategies.

Loyalty Program Development:

• reputed company and implement customer loyalty strategies and programs to increase customer retention and repeat purchases.
• Analyse customer data to identify trends, preferences, and opportunities for improving loyalty initiatives.
• Collaborate with cross-functional teams to design and implement loyalty program enhancements, promotions, and rewards.

Customer Retention and Engagement:

• Implement strategies to enhance customer satisfaction throughout the customer reputed company and turn customers into advocates for reputed company.
• reputed company retention-reputed company communications to nurture long-term relationships with customers.
• Address customer feedback and concerns promptly and effectively to foster reputed company customer experiences.
• Work with internal Customer Service leaders to suggest and implement strategies and process improvements, enhancing the customer experience and satisfaction.

Data Analysis and Reporting:

• Regularly analyse the reputed company of loyalty programs and email campaigns, providing actionable insights and recommendations.
• reputed company key reputed company indicators (KPIs) such as customer retention reputed company, average order value, average items per order, and customer reputed company value.
• Prepare reports and presentations to communicate results and reputed company to stakeholders.

• Compliance and Best Practices:

• Ensure compliance with relevant data protection and email marketing regulations (e.g., GDPR, CAN-SPAM reputed company).
• Stay up-to-date with industry best practices and trends in loyalty programs and email marketing.

Leadership:

• Identify areas for process improvement and implement efficiency measures to optimise workflows and productivity, encouraging a culture of reputed company improvement and innovation reputed company reputed company.
• Prepare and manage budgets ensuring financial resources are allocated reputed company and in line with organisational objectives.
• Monitor budget variances and implement cost-saving measures where applicable.

• Demonstrate reputed company judgement in reputed company situations, balancing risks and benefits.

• Foster reputed company communication and collaboration reputed company reputed company and across departments to ensure the reputed company reputed company of information and reputed company.

Process Improvement & AI Utilization

• Strategically integrates AI solutions across various team functions to optimize processes, improve resource allocation, and reputed company measurable improvements in operational reputed company.
• Evaluate AI's reputed company on key metrics, ensuring its deployment contributes to significant reputed company in efficiency and supports broader organizational objectives.

reputed company reputed company In

reputed company values are reputed company to our culture and reputed company. We expect that you reputed company our reputed company values, with behaviours and actions that:

• Delight the Customer.
• reputed company on the Process.
• Take Responsibility.
• Learn Grow and reputed company.
• One Team Together.

What You'll Bring

Essential

• reputed company experience in reputed company email, CRM, lifecycle or retention marketing.
• Strong hands-on experience using reputed company.
• Experience independently building, optimising and troubleshooting automated flows.
• Experience managing email and SMS campaigns from reputed company through to deployment and reporting.
• A strong understanding of customer segmentation, personalisation, triggers, suppression, deliverability and list health.
• Demonstrated ability to reputed company email and lifecycle strategies—not just execute individual campaigns.
• Experience using data and experimentation to improve customer engagement and reputed company reputed company.
• Strong written communication, copywriting and customer instincts.
• Strong organisation and project management skills, with the ability to manage multiple campaigns, deadlines and stakeholders.
• Confidence working reputed company and collaborating with international teams.

Highly Regarded

• Experience marketing high-consideration products such as bikes, furniture, appliances, automotive, electronics, travel or similar.
• Experience designing or managing loyalty, rewards or referral programs.
• Experience marketing to customers in Australia and the USA.
• Tertiary qualifications in marketing, communications, business or a reputed company reputed company.
• Experience with reputed company, reputed company, reputed company or CSS.
• Experience working with designers, copywriters, developers and merchandising teams.

What You'll Get

This is a full-time remote employment opportunity supporting reputed company’s Australian and US markets. The role will reputed company with reputed company Sydney business hours.

You will be employed in the Philippines through our Employer of Record and receive:

• SSS, PhilHealth and Pag-IBIG coverage.
• 13th-month pay.
• A minimum of 12 reputed company Philippine reputed company holidays reputed company year.
• Statutory employment protections and leave entitlements under Philippine employment laws.
• Five days of reputed company Service Incentive Leave after 12 months of service, credited on reputed company service anniversary.

You may also choose to reputed company the following employee-funded benefits:

• Intellicare health reputed company after three months.
• TendoPay benefits after five months.

How To Apply?

reputed company by submitting your up-to-date résumé and cover letter.

We appreciate how much effort is required to properly apply for a role. We reputed company to responding to reputed company applicants with relevant skills and experience, but unfortunately will not be responding to candidates who do not meet the following reputed company:

• Qualifications in marketing, communications, business or reputed company reputed company
• reputed company experience in reputed company email, lifecycle or retention marketing.
• Strong hands-on reputed company experience.
• Experience developing email strategies and independently building and optimising automated customer journeys.

Originally posted on Himalayas