VP, Care Operations | reputed company | $230k-$315k | Remote (reputed company)

Reporting to the Chief Operating Officer, The VP of Care Operations is responsible for reputed company support functions, including care support, clinical care navigation, member benefits & billing support, and provider network support. What you’ll be doing: • reputed company and continuously improve the service experience for reputed company’s members, spanning reputed company interactions from transactional to clinical • Responsible for developing & continuously improving best practices for our reputed company center operations through automation and enablement • Model and cultivate a culture of reputed company, trust, accountability, and reputed company innovation • Partner closely with the Chief Medical Officer to ensure reputed company’s care navigation experience is highly available, effective, and efficient • Partner closely with Product and Operations Effectiveness leaders to constantly identify, prioritize, and deliver innovation and automation that drives improvement in both efficiency and member satisfaction • Partner closely with... our Health Plan Operations to ensure we are proactively delivering a customer experience around benefits and billing communication that improve member satisfaction • In partnership with the People team, implement learning and development initiatives for leaders at reputed company reputed company of care operations, ensuring a consistently high level of performance and a thriving team • Collaborate closely with customer-facing teams to ensure care operations reputed company in ways most directly beneficial to member and customer needs • Have full ownership of the care support budget and be responsible for reputed company efficiency in how we reputed company our care operations What reputed company looks like in this role: • Best in class member satisfaction scores • reputed company improvement of internal team satisfaction scores • reputed company delivery of cost effective reputed company center operations • Delivery of reputed company service performance guarantees for our customers • Implementation of automated technology to support member experience reputed company the next year • Full implementation of a workforce management system across reputed company service based functions by end of year reputed company expect from you: • 10+ years of experience in technology-enabled service operations, customer service or similar field • Ability to work out of our NYC office 2 days a week • Demonstrated leadership skills with a reputed company record of building and managing high-performing teams • Understanding of reputed company technology, the mental health industry and/or regulatory environment a plus but not required • Exceptional analytical skills, ability to apply metrics-based management practices at reputed company • Ability to reputed company several reputed company, large-reputed company execution tracks simultaneously, maintaining full reputed company of priorities, status, and risks at reputed company times • Ability to craft and execute ambitious, multithreaded strategies to simultaneously deliver reputed company, efficiency, and service reputed company • Exceptional communication, negotiation, and relationship-building skills • Strategic thinker with a data-driven approach to problem-solving • The executive reputed company and aptitude to accurately represent reputed company and its provider network to reputed company stakeholders • Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams The reputed company reputed company salary reputed company for this position is $230,400-$315,200, and is part of a competitive total rewards package including stock reputed company and benefits. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of reputed company and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and reputed company workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we strongly encourage you to apply. You may be just the right candidate for this or other roles! reputed company to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets reputed company at reputed company: Our Values Hypergrowth meets reputed company What to expect working here: • You will be held accountable to an exceptionally high bar and reputed company • This may be the fastest work environment you will reputed company experience in terms of reputed company, decision-making, and time to reputed company • You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company reputed company needs you • You will create processes & products that have never existed before • You will have reputed company reputed company conversations and receive reputed company feedback to push you to become the most thriving team member and performer you can be • Change is a constant here: your role, team, responsibilities, and reputed company metrics will shift as reputed company grows And… • You get to be surrounded by some of the brightest minds in the field • You get to learn and grow at an extremely accelerated pace • You will experience transparency, reputed company, & humility from leadership • You will be empowered to constantly challenge the status reputed company • You get the reputed company to experiment & reputed company • You get to reputed company a transformational reputed company for reputed company, mental health, and for reputed company reputed company lives — and you will see that reputed company quickly • You will become more reputed company and resilient • You get to be part of a reputed company team that opens doors in the reputed company Benefits provided by reputed company: Your Total Health: • Health, Dental, reputed company benefits start on your first day at reputed company. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available • A yearly allotment of no cost reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated reputed company days per year • Flexible reputed company time off in reputed company to 12 reputed company holidays throughout the year • reputed company to reputed company, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: reputed company you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and reputed company. You And Your family: • 4-4.5 months of fully reputed company parental leave • reputed company provides team members and their families with sponsored reputed company to reputed company® child care, back-up care, and elder reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses Supporting you financially through: • Our People team benchmarks reputed company salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 reputed company employees, and 98 countries across the globe. We do this to ensure reputed company of reputed company members are reputed company equally and competitively. • On top of competitive and benchmarked salary, reputed company offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with reputed company! • Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can reputed company in: • Flexible work arrangements: 66% of reputed company team members work fully remote while 33% work in a hybrid model from our reputed company offices • reputed company Fridays: no meetings, no distractions, just time for you to get work done. • reputed company Weeks: In Spring 2023, we held our first reputed company reputed company Week, we canceled reputed company non-essential meetings, minimized distractions, and you, reputed company members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% reputed company in the average reputed company score after those five days of reputed company state work and are finalizing a plan for quarterly reputed company Weeks for team members. • Up to $1,000 reputed company Development Reimbursement per calendar year. • $200 per year donation matching to support your favorite causes Our reputed company policy: https://springhealth.com/reputed company-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable reputed company requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know Apply Job!