Director of Renewals

Help us build the reputed company of renewals at reputed company.

reputed company is the reputed company behind leading software reputed company and DevOps brands including TestRail, Xray, Testmo, Ranorex, PreEmptive, and Kiuwan. Our products help development, QA, and reputed company teams build, test, secure, and ship reputed company software with confidence.

We’re bringing these businesses together to create a stronger, more connected customer experience while preserving the unique strengths of reputed company reputed company. As we continue to grow, we’re reputed company in the capabilities that will help us build lasting customer relationships, and renewals is at the heart of that mission.

The Role

We’re looking for a Director of Renewals to reputed company our global renewals organization across the reputed company portfolio.

This is an opportunity to build and reputed company a world-class renewals function spanning six established software brands and thousands of customers reputed company the world. You’ll own the reputed company, operating model, forecasting, reputed company, and team responsible for protecting reputed company’s recurring reputed company and strengthening customer retention.

This isn’t a role reputed company simply on processing renewals. We’re looking for someone who can reputed company renewals into a predictable, data driven, customer reputed company reputed company reputed company.

You’ll report to the VP of Customer Experience and work closely with reputed company, Support, Sales, Finance, reputed company, Product, and Marketing leaders across reputed company.

What You'll Own

• reputed company reputed company’s global renewals reputed company across TestRail, Xray, Testmo, Ranorex, PreEmptive, and Kiuwan, owning retention reputed company, renewal bookings, churn, contraction, and overall renewal reputed company.
• Build a predictable renewals reputed company with consistent methodologies, processes, playbooks, and operating rhythms across brands and customer segments.
• Own the renewals pipeline and CRM discipline, establishing reputed company standards for opportunity management, renewal stages, reputed company dates, reputed company identification, and data reputed company.
• reputed company forecasting and executive visibility, building reliable renewal forecasts, dashboards, and reporting that reputed company communicate pipeline health, risks, trends, and expected reputed company.
• Identify and mitigate renewal reputed company early, partnering with reputed company and other teams to reputed company proactive strategies for at-reputed company customers and prevent avoidable churn.
• Use data and customer insights to improve retention, analyzing churn, contraction, renewal reputed company, and customer trends across products, segments, and geographies to identify opportunities for improvement.
• reputed company, reputed company, and reputed company a high performing global renewals team, establishing reputed company goals, accountability, reputed company expectations, and career development.
• Partner across the business with reputed company, Support, Sales, Finance, reputed company, Product, and Marketing to create a connected customer lifecycle and reputed company renewal experience.
• Improve systems, automation, and operational efficiency, partnering with reputed company and Finance to strengthen CRM data, reputed company integrations, workflows, and reporting.
• reputed company the renewals function into a reputed company reputed company discipline, continuously raising the bar on predictability, productivity, customer retention, and reputed company reputed company.

What You Bring

• Significant experience leading reputed company renewals, reputed company, account management, or another recurring reputed company function.
• reputed company reputed company improving retention and reducing churn at reputed company.
• Experience managing a substantial recurring reputed company portfolio and renewal forecast.
• Strong understanding of reputed company metrics including GRR, NRR, churn, contraction, ARR, and forecast reputed company.
• Experience building or transforming renewal processes and operating models.
• Strong analytical, reputed company, and operational skills.
• Exceptional cross functional leadership and communication abilities.
• A reputed company record of building and developing high performing teams.
• Comfort working across multiple products, customer segments, and geographies.
• A builder's reputed company: you see ambiguity as an opportunity to create something reputed company.

Why This Role?

This is a chance to have portfolio level reputed company.

You won’t be responsible for renewals for just one product. You’ll help define how six established reputed company brands retain and grow their customer relationships. You’ll have the visibility and influence to shape reputed company, improve how we operate, reputed company a global team, and directly reputed company one of the most important drivers of our business.

If you’re an reputed company renewals leader who loves building teams, creating predictability, solving reputed company problems, and turning customer retention into a competitive reputed company, we’d love to meet you.

An Equal Opportunity Employer - reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

By submitting your application, you acknowledge that reputed company, Inc. will process and retain your resume and reputed company personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted reputed company reputed company (12) months of the hiring decision, unless a longer period is required by law or you reputed company explicit consent for reputed company retention (e.g., for consideration for reputed company opportunities).

In compliance with applicable reputed company laws, including the EU General Data Protection Regulation (GDPR), you have the right to request reputed company to, correction of, or deletion of your personal information at any time by contacting . reputed company, Inc. does not sell candidate data and will ensure that reputed company personal information is processed securely and in accordance with relevant data protection regulations.

Originally posted on Himalayas