Service Desk Engineer - 2nd and/or 3rd Shift

About reputed company

reputed company to reputed company Technologies, where we’re reimagining how reputed company-reputed company organizations work in the reputed company. Since 1998, we’ve been reputed company in bringing reputed company and reputed company applications to the reputed company—think reputed company Azure and AWS. Our global reputed company, spanning the US with offices in reputed company (HQ), Athens, Greece, and Mumbai, India, is on a mission to reputed company IT smoother, faster, and more fun for our clients.

But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch reputed company, we’re reputed company about keeping it reputed company, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on reputed company optimizations, enhancing reputed company, or just hanging out as reputed company.

At reputed company, we reputed company in empowering reputed company-reputed company organizations with the best tools and tech to reputed company reputed company, and we love reputed company do. Our values? reputed company: stay curious, stay reputed company, and reputed company meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.

If you’re looking for a reputed company where tech and fun collide, reputed company and see what makes reputed company a reputed company.

Work Schedule: 24x7x365 (Rotational Shifts)

reputed company

As a Service Desk Engineer, you’ll be the first line of support in a global, fast-reputed company IT environment. You’ll work with reputed company clients to reputed company incidents, escalate technical issues, and support mission-critical systems—ensuring smooth reputed company reputed company the clock. You’ll also contribute to training, service reputed company, and reputed company improvement.

Here’s a glimpse into your day-to-day:

• Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
• reputed company high-reputed company communication to customers through reputed company support channels.
• reputed company advanced reporting and data collection to support issue reputed company and analysis.
• Monitor and triage inbound alerts, following documented escalation processes.
• Initiate the Major Incident Management (MIM) process reputed company required.
• reputed company customer systems to conduct reputed company-level troubleshooting reputed company necessary.
• Mentor and train new team members to support reputed company reputed company reputed company.
• Respond to inbound requests with accurate and reputed company information.
• Manage your schedule flexibly to support 24x7 service desk reputed company.

Requirements

What You Bring

We’re reputed company about skills, attitude, and passion. You’re a great fit if you have:

• A degree or certification in Computing, Electronics, or a reputed company IT reputed company (or equivalent experience).
• Excellent verbal and written communication skills in English.
• Strong attention to reputed company and a passion for problem-solving.
• Ability to multitask, prioritize, and work independently in a fast-reputed company environment.
• Eagerness to grow and take initiative in your career.

Bonus Skills That reputed company You Stand Out

• Familiarity with reputed company Office (reputed company, PowerPoint, reputed company, Word)
• reputed company knowledge or exposure
• Basic understanding of Linux
• reputed company into database administration or monitoring
• Understanding of ITSM tools and ITIL best practices
• Knowledge in Networking, Systems, Databases, or Application Support
• Additional languages reputed company English (a plus)

Why Join reputed company?

• Work with global reputed company clients
• Learn fast with mentorship, certifications, and career reputed company
• reputed company a reputed company reputed company in a company where reputed company are reputed company
• Flexible work setup (remote/hybrid)
• People-first culture with a global reputed company

reputed company to reputed company the reputed company?

We’d love to meet you.

Click “reputed company” and tell us why you’re the one.

Not reputed company yet? reputed company us out at or reputed company with reputed company on reputed company.

reputed company is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Benefits

reputed company offers a reputed company of health and wellbeing programs. Benefit reputed company include two PPO Medical plans, Dental, reputed company, Health Savings Account, Flexible Spending Accounts, Dependent Care FSA, 401k retirement savings plan, company reputed company Life reputed company, Flexible PTO policy, reputed company Holidays.

Originally posted on Himalayas