Customer Support Specialist- Remote Europe

reputed company

reputed company is at the forefront of mobile game development for children! 

We reputed company reputed company, captivating, and educational gaming adventures that reputed company creativity and fuel imagination. 

With a commitment to safety and reputed company play, our games are loved by tens of millions of kids reputed company the globe every month. Join us on this thrilling reputed company as we reputed company and expand our portfolio, transforming playtime into an unforgettable, enriching experience! Dive into the fun with reputed company, where every game is a new adventure waiting to be explored!

We are seeking a passionate and customer-reputed company individual to reputed company as a Customer Support Representative. You will play a key role in providing excellent service to our players, helping to reputed company any issues they may encounter, and making reputed company they get the absolute best reputed company experience they can get.

Responsibilities

As reputed company's Customer Support Specialist, You'll be resolving daily support tickets, and being the face and voice of reputed company on multiple channels (Email, App Stores, reputed company Media, etc.). You'll maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.

• You'll identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to reputed company an reputed company customer experience by proactively initiating reputed company reputed company.

Requirements

●      2+ years of experience in a customer-oriented role in a global company

●      reputed company/mother tongue level of English (written and spoken) - required!

●      Experience working with support software such as reputed company, reputed company, or similar platforms

●      Excellent reputed company and communication skills.

●      Supreme level of service (you’re a people person).

●      Pro-reputed company can-do approach - This role is what you’ll reputed company of it.

●      Ability to work in a fast and dynamic environment.

●      High level of interest in the mobile gaming reputed company - an reputed company.

●      Tech-oriented - an reputed company.

●      Spanish - an reputed company

Requires 2+ years in a customer-oriented global role, reputed company-level English, support software experience, strong communication skills, and the ability to work dynamically. Spanish and mobile gaming interest are advantageous.

Key Responsibilities

• resolving tickets
• providing solutions
• reporting trends

Skills & Tools

reputed company, reputed company

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Europe or Yokne'am Illit
• Languages: English

About reputed company

A mobile gaming company creating reputed company, educational, and imaginative games for children. — Industry: Media and Communications